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ReportFault-04042021

  • Please perform a power-cycle. Turn the nbn™/OptiComm/LBN box, router and modem off. Wait 30 seconds to 1 minute. Turn on all the devices. Give the devices time to reconnect, this can take up to 10 minutes.
    The Network Termination Device (NTD/ONT), also known as nbn™/OptiComm/LBN connection box.
  • PowerOptical/PONInternetLAN 1-4 
    Status: Off/Green/Red
  • PowerWAN/DSLInternetWiFi 
    Status: Off/Green/Red
  • Test Result 1Test Result 2Test Result 3 
    Please perform following steps to take some connection speed tests in 3 different time slots: occom.com.au/speedtest
  • Drop files here or
    Accepted file types: jpg, gif, png.
    Please upload photos of the physical connection between your router and nbn™/OptiComm/LBN box, including the indicators.

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