Sales:
1300 200 999
Support:
1300 299 999
English
简
繁
हिन्दी
Bahasa Melayu
한국어
Tiếng Việt
English
简
繁
हिन्दी
Bahasa Melayu
한국어
Tiếng Việt
Support
About OCCOM
Support
About OCCOM
Home
nbn™ Fibre
OptiComm Fibre
OptiComm Fibre
LBNCo Fibre
OPENetworks Fibre
RedTrain Fibre
Telstra Velocity
Mobile
SIM Only Plan
Mobile Broadband Plan
Business
Overview
Business Wi-Fi
Business Fibre
Small Business nbn™
Enterprise nbn™
Business Phone
Build to Rent (BTR)
Other Services
Home Phone
ReportFault-04042021
Choose product type
*
NBN
OptiComm
LBNCo
OPENetworks
Others
What is your fault
*
No connection
Slow speed
Drop out
Other
Please perform a power-cycle. Turn the nbn™/OptiComm/LBN box, router and modem off. Wait 30 seconds to 1 minute. Turn on all the devices. Give the devices time to reconnect, this can take up to 10 minutes.
Did you power off and on the nbn™/OptiComm/LBN box?
*
Yes
No
The Network Termination Device (NTD/ONT), also known as nbn™/OptiComm/LBN connection box.
Did you reset your modem router?
*
Yes
No
Connection Box Status Lights
*
Power
Optical/PON
Internet
LAN 1-4
Status: Off/Green/Red
Modem Router Status Lights
*
Power
WAN/DSL
Internet
WiFi
Status: Off/Green/Red
Speed Test:
*
Test Result 1
Test Result 2
Test Result 3
Please perform following steps to take some connection speed tests in 3 different time slots:
occom.com.au/speedtest
The speed test have been performed via:
PC/Mobile connect to modem router via WiFi
PC connect to modem router via cable
PC connect to nbn™/OptiComm/LBN box via cable
Is your PC/Mobile connecting to:
*
2.4Ghz WiFi
5Ghz WiFi
I don’t know which type of WiFi
What model is your router/modem router?
*
MAC Address of you router?
*
Upload devices and connection photos
Drop files here or
Accepted file types: jpg, gif, png.
Please upload photos of the physical connection between your router and nbn™/OptiComm/LBN box, including the indicators.
Name
First
Last
Phone/Mobile Number
*
Email
*
Message to us
CAPTCHA
© Copyright 2015-2023 All Rights Reserved
Chat with us
, powered by
LiveChat
Facebook Messenger
WhatsApp
Messages
Line