1300 299 999
support-tabs
Support

Sales Enquiry

Submit Your Enquiry
  • Protecting the privacy of your personal information is important to us. Check out our privacy statement to learn more.
    *Fields are mandatory

Technical Assistance

Report A Fault

Billing Enquiry

Outage Notice

Wentworth Point, NSW - NBN Unplanned Network Outage (latest update: 05:50PM, 17/09/2020)
Carrier:NBNCo
Start Date&Time:11:52AM AEST on 17/09/2020
End Date&Time:NO ETR
Description:NBN is currently experiencing an unplanned outage in Wentworth Point. NBNCo is investigating the network outage in this area. and no ETR has been provided by NBN.
Locations Affected:Wentworth Point, NSW
Outage:A subset of our customers in Wentworth Point may be experiencing performance issues with their voice and data services.
Note:
  • Please do not reset your router/modem, the service will be recovered after the outage is fixed.
  • If you have received our restoration notice however unable connect back, please only power off and on your fibre device and modem/router.
  • If you accidentally press the reset button, please configure the router with the pppoe information in your activation email.
  • If issue persists after rebooting, please feel free to contact us. We apologies for any inconvenience caused and appreciate your understanding.
NSW LBNCo - Unplanned Outage (latest update: 05:50PM, 17/09/2020)
Carrier:LBNCo
Start Date&Time:05:20PM AEST, Thursday, 17/9/2020
Time of Restoration:05:40PM AEST, Thursday, 17/9/2020
Description:Outage restored
Locations Affected:NSW
Outage:An emergency LBNCo outage in NSW.
Note:
  • Please do not reset your router/modem, the service will be recovered after the outage is fixed.
  • If you have received our restoration notice however unable connect back, please only power off and on your fibre device and modem/router.
  • If you accidentally press the reset button, please configure the router with the pppoe information in your activation email.
  • If issue persists after rebooting, please feel free to contact us. We apologies for any inconvenience caused and appreciate your understanding.

Outage Notice

NSW – OPENetworks Network Maintenance
Carrier:Carrier:OPENetworks
Start Date&Time:Fri, 22/05/2020 01:00AM AEST
End Date&Time:Fri, 22/05/2020 06:00AM AEST
Description:OPENetworks will be performing network maintenance.
Locations Affected:All NSW OPENetworks
Outage:An interruption for up to 20 minutes for Broadband services at all OPENetworks NSW sites
Note:
  • If you are unable to connect back, please power off and on your fibre device and modem/router. Please DO NOT factory reset your modem/router.
  • If issue persists after rebooting, please contact us for further diagnose

© Copyright 2015-2020 All Rights Reserved