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Network Status

Check if your service is currently experiencing planned maintenance or unplanned network outage. If there is no notification and you're experiencing difficulties, please contact our support team.

NSW - Dee Why - Unplanned OptiComm outage Notification
Carrier:OptiComm
Start Date&Time:03:00 AEDT, 03/03/2021
End Date&Time:09:05 AEDT, 03/03/2021
Description:The outage has been fixed.
Locations Affected:
Dee Why
Note:
  • Please do not reset your router/modem, the service will be recovered after the outage is fixed.
  • If you have received our restoration notice however unable connect back, please only power off and on your fibre device and modem/router.
  • If you accidentally press the reset button, please configure the router with the pppoe information in your activation email.
  • If issue persists after rebooting, please feel free to contact us. We apologies for any inconvenience caused and appreciate your understanding.
NSW - Ramsgate - Unplanned LBNCo Outage
Carrier:LBNCo
Start Date&Time:02:52 AM,  03/03/2021
End Date&Time:12:48 PM, 03/03/2021
Description:The issue has been fixed
Locations Affected:Ramsgate, Kogarah
Note:
  • Please do not reset your router/modem, the service will be recovered after the outage is fixed.
  • If you have received our restoration notice however unable connect back, please only power off and on your fibre device and modem/router.
  • If you accidentally press the reset button, please configure the router with the pppoe information in your activation email.
  • If issue persists after rebooting, please feel free to contact us. We apologies for any inconvenience caused and appreciate your understanding.
NSW - Dee Why Planned LBNCo Maintenance
Carrier:LBNCo
Start Date&Time:06:15:00,  04/03/2021
End Date&Time:06:40:00,  04/03/2021
Description:Planned maintenance of the following areas.
Locations Affected:Dee Why (DWHY) / Sydney
Note:
  • Please do not reset your router/modem, the service will be recovered after the outage is fixed.
  • If you have received our restoration notice however unable connect back, please only power off and on your fibre device and modem/router.
  • If you accidentally press the reset button, please configure the router with the pppoe information in your activation email.
  • If issue persists after rebooting, please feel free to contact us. We apologies for any inconvenience caused and appreciate your understanding.
NSW/ACT - Planned OptiComm Maintenance
Carrier:OptiComm
Start Date&Time:01:00 AM, 04/03/2021
End Date&Time:02:00 AM, 04/03/2021
Description:Planned maintenance of the following areas.
Locations Affected:
NSW & ACT
Note:
  • Please do not reset your router/modem, the service will be recovered after the outage is fixed.
  • If you have received our restoration notice however unable connect back, please only power off and on your fibre device and modem/router.
  • If you accidentally press the reset button, please configure the router with the pppoe information in your activation email.
  • If issue persists after rebooting, please feel free to contact us. We apologies for any inconvenience caused and appreciate your understanding.

Outage Notice

NSW – OPENetworks Network Maintenance
Carrier:Carrier:OPENetworks
Start Date&Time:Fri, 22/05/2020 01:00AM AEST
End Date&Time:Fri, 22/05/2020 06:00AM AEST
Description:OPENetworks will be performing network maintenance.
Locations Affected:All NSW OPENetworks
Outage:An interruption for up to 20 minutes for Broadband services at all OPENetworks NSW sites
Note:
  • If you are unable to connect back, please power off and on your fibre device and modem/router. Please DO NOT factory reset your modem/router.
  • If issue persists after rebooting, please contact us for further diagnose