Technical Assistance

Report A Fault

Billing Enquiry

Network Status

Check if your service is currently experiencing planned maintenance or unplanned network outage. If there is no notification and you're experiencing difficulties, please contact our support team.

Unplanned - OptiComm Maintenance
Carrier:OptiComm
Start Date&Time:11:00PM, Tuesday, 03/08/2021
End Date&Time:07:00AM, Wednesday, 04/08/2021
Description:Currently there is an urgent maintenance from OptiComm in Zetland, Waterloo and surrounding areas, affecting all the services. Please DO NOT reset modem. The service will be recovered after this outage is resolved.
Locations Affected:Waterloo, Zetland, Rosebery and surrounding areas, NSW
Note:
  • Please do not reset your router/modem, the service will be recovered after the outage is fixed.
  • If you have received our restoration notice however unable connect back, please only power off and on your fibre device and modem/router.
  • If you accidentally press the reset button, please configure the router with the pppoe information in your activation email.
  • If issue persists after rebooting, please feel free to contact us. We apologies for any inconvenience caused and appreciate your understanding.

Outage Notice

NSW – OPENetworks Network Maintenance
Carrier:Carrier:OPENetworks
Start Date&Time:Fri, 22/05/2020 01:00AM AEST
End Date&Time:Fri, 22/05/2020 06:00AM AEST
Description:OPENetworks will be performing network maintenance.
Locations Affected:All NSW OPENetworks
Outage:An interruption for up to 20 minutes for Broadband services at all OPENetworks NSW sites
Note:
  • If you are unable to connect back, please power off and on your fibre device and modem/router. Please DO NOT factory reset your modem/router.
  • If issue persists after rebooting, please contact us for further diagnose

Sales Enquiry

Submit Your Enquiry
  • Protecting the privacy of your personal information is important to us. Check out our privacy statement to learn more.
    *Fields are mandatory