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Network Status

Check if your service is currently experiencing planned maintenance or unplanned network outage. If there is no notification and you're experiencing difficulties, please contact our support team.

NSW & ACT - Services - LBNCo Emergency Maintenance

Carrier:	LBNCo
Start Date&Time:	00:00 AM, Tuesday, 19/10/2021
End Date&Time:	04:00 AM, Tuesday, 19/10/2021
Description:	LBNCo wishes to advise there will be an emergency maintenance affecting all services in NSW & ACT during the time slot above. The maintenance is carried out to improve network performance.
Locations Affected:	NSW & ACT
Note:	Please DO NOT change anything on your end or reset your modem/router. Service will automatically connect back once this maintenance is completed. If your service is not working properly after the maintenance is finished, please simply turn off the modem, and then turn it on (please do not press the reset button). If the service still doesn’t work, please kindly advise us so that we can investigate your case individually. If you happen to reset the modem/router to factory default settings, you will need to re-configure it using the provided PPPoE username/password enclosed with Service Activation Notice email.

NSW - Warriewod - LBNCo Planned Maintenance

Carrier:	LBNCo
Start Date&Time:	06:00 am, 19/10/2021
End Date&Time:	09:00 am, 19/10/2021
Description:	LBNCo wishes to advise there will be a network maintenance to improve network performance and resiliency during the time slot listed. The Internet service will have a dropout during the maintenance.
Locations Affected:	16-18 Boondah Road, Warriewod, NSW 2102 2-6 Firetail Drive, Warriewod, NSW 2102 79 Macpherson Street, Warriewod, NSW 2102 1-9 Mallard Lane, Warriewod, NSW 2102
Note:	Please do not reset your router/modem, the service will be recovered after the outage is fixed. If you have received our restoration notice however unable connect back, please only power off and on your fibre device and modem/router. If you accidentally press the reset button, please configure the router with the pppoe information in your activation email. If issue persists after rebooting, please feel free to contact us. We apologies for any inconvenience caused and appreciate your understanding.

Outage Notice

NSW – OPENetworks Network Maintenance

Carrier:	Carrier:OPENetworks
Start Date&Time:	Fri, 22/05/2020 01:00AM AEST
End Date&Time:	Fri, 22/05/2020 06:00AM AEST
Description:	OPENetworks will be performing network maintenance.
Locations Affected:	All NSW OPENetworks
Outage:	An interruption for up to 20 minutes for Broadband services at all OPENetworks NSW sites
Note:	If you are unable to connect back, please power off and on your fibre device and modem/router. Please DO NOT factory reset your modem/router. If issue persists after rebooting, please contact us for further diagnose