Additional Charge

Additional Charge Price (incl.GST)
Static IP Address $10.00 per month
dishonored Fee $5.00
Direct Debit Rejections Fee $5.00
Fee when a fault raised to the Carrier is not found on the Carrier’s network $165.00
Greenfields Installation $300.00
Order Withdrawal $50.00
Late Cancellation of Appointment or Missed Appointment $90.00
Labor Rate per hour (Rounded up to nearest hour, <50KM to Melbourne & Sydney CBD) $80.00
Fee per hour for an incorrect call out (Charge based on Time on Site (Min $150)) $220.00
Early Termination Fee $199.00
Plan change fee – Upgrade $0.00
Plan change fee – Downgrade $50.00
Fee for end user contacting Telstra/OPTUS Fault Desk directly $100.00
Modem Delivery Fee $15.00/$18.00
Paper Bill $10.00 per bill
Relocation Fee $99/$199