Additional Charges
| Additional Charge | Price (incl.GST) |
| Static IP Address | $10.00 per month |
| Dishonored Fee | $6.00 |
| Direct Debit Rejections Fee | $6.00 |
| Chargeback Fee | $44.00 |
| Late Payment Fee | $20.00 |
| Late Cancellation of Appointment or Missed Appointment | $90.00 – $165.00 |
| Fee when a fault raised to the Carrier is not found on the Carrier’s network | $165.00 |
| Incorrect Call out Fee (Redtrain) | $165.00 |
| New Development Charge | $300.00 |
| Order Withdrawal | $50.00 |
| OptiComm Missed Appointment Fee | $88.18 plus GST |
| On site support Labor Rate (Charge based on distance to on site addresses (Min $120)) | $120.00 |
| Fee per hour for an incorrect call out (Charge based on Time on Site (Min $150)) | $150.00-$220.00 |
| Early Termination Fee | $5 per remaining contract month |
| Plan change fee – Upgrade | $0.00 |
| Plan change fee – Downgrade | $50.00 |
| Fee for end user contacting Telstra/OPTUS Fault Desk directly | $100.00 |
| Modem Delivery Fee | $18.00/$20.00(Express) |
| Paper Bill | $10.00 per bill |
| Mobile SIM Replacement Fee | $10.00 |
| Relocation Fee | $99 |
| Initial Standard Installation (SUPA Networks) | $41.25 |
| Subsequent installation (SUPA Networks) | $297 + Labour rates and material |
| Fault found inside customer boundary (SUPA Networks) | $159.50 |
| No fault found (No truck roll required) | $55 |
| No Fault found (Truck roll required) | $82.5 (Hourly Labour Rate charge for a minimum of 2 hours ) |
| Co-ordinated Appointment (Day) | $220 |
| Co-ordinated Appointment (Night) | $330 |
| Account & Billing Fees | Dishonoured Credit Card Fee | $6.00 |
| Dishonoured Bank Account (Direct Debit Rejection) Fee | $6.00 | |
| Chargeback Fee | $44.00 | |
| Late Payment Fee | $15.00 | |
| Service & Plan Fees | Static IP Address | $10.00 per month |
| Downgrade Plan Fee | $50.00 | |
| Early Termination Fee | $5 per remaining contract month | |
| Relocation Fee | $99.00 | |
| Installation & Connection Fees | New Development Charge | $300.00 |
| Professional Installation Fee (NBN) | $165.00 | |
| Subsequent Installation Fee (NBN) | $297.00 | |
| New Connection Charge (OptiComm – without MATV) | $330.00 | |
| New Connection Charge (OptiComm – with MATV) | $550.00 | |
| Appointments & Onsite Visits | Missed Appointment / Late Cancellation Fee (NBN) | $165.00 |
| Missed Appointment Fee (OptiComm) | $97.00 | |
| Missed Appointment Fee (Occom) | $80.00 | |
| Incorrect Callout Fee (OptiComm) | From $297.00 | |
| Incorrect Callout Fee (Redtrain) | $132.00 | |
| Incorrect Callout Fee (SUPA Networks) | $199.00 | |
| Onsite Support Fee | From $120.00 | |
| Delivery & SIM Fees | Delivery Fee | $18.00 / $20.00 (Express) |
| SIM Replacement Fee | $5.00 – $10.00 | |
| Phone & Number-Related Fees | Business Home Phone Port-In Fee | $55.00 – $165.00 |
| 13/1300/1800 Number Fee | $275.00 – $22,000.00 | |
| 13/1300/1800 Number Handling Fee | $275.00 |
Reach Out To Us
Contact our professional support team who will answer any questions and help you with the signup.
Call now: 1300 299 999
Daily 8 AM – 10 PM AEST