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nbn™ Fibre
Occom Offers Unbeatable
nbn™ Plans
Your Order Summary
nbn™ Broadband Plan
- -0/mth
-
One-off Cost
Activation Fee -0
Router Fee -0
Monthly Cost
0per month
*Discounted price for 6 months, then 0 /mth ongoing.
Min Charge: 0
Additional one off $300 nbn™ New Development Charge applies if your premises is identified by nbn™ as being within the site boundary of a new development or requiring a VDSL Connection.
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One-off Cost
Five-Star Rating Speaks for Itself!
Atifeh Tajik
09:50 22 Jul 24
I had a great experience with customer service today. Kanishka was very helpful and provided clear answers to all my questions. The assistance was friendly and efficient. I appreciate the excellent service and would definitely recommend them to others. Thanks for the support!
Shelley Lawes
02:35 22 Jul 24
Generally okay service. The consultant was friendly, and helpful and there is a small delay in word articulation and understanding that is limited in communication. Sometimes there is a need to repeat information being communicated. Overall the service is Good. 😄
sambhaji mulik
10:21 19 Jul 24
Grate service! Ayushi from the customer service support team was very helpful in fixing up my home network issue . I am completely impressed with her professionalism and efficiency. Highly recommend Ayushi to anyone who needing tech support!
biju ramya
10:07 17 Jul 24
I'm writing to express my utmost appreciation for the exceptional customer service I received from OCCOM. Your representative, Atul, went above and beyond to assist me with my issue. He was knowledgeable, patient, and friendly, and he made sure that I understood every step of the solution. The issue was resolved quickly and efficiently, and I was treated like a valued customer throughout the entire process. Atul's excellent service has earned my loyalty, and I highly recommend OCCOM to anyone looking for top-notch support.
Aidan Taylor-Lynch
00:23 03 Jul 24
Really great customer service. Special thanks to Minakshi who patiently spent an hour on the phone with me - helping to troubleshoot my network issues. I was considering switching providers, but thanks to her I'm staying for the reliable and friendly customer support.
Shawn Li
13:06 02 Jul 24
Had some tech issues when connecting NBN services on my new address. Got the customer representative responsed to my queries within 10 mins at about 9:40 pm. Fixed my problem within 5 mins. Very good response speed.
Hayley Kwak
10:40 01 Jul 24
Best customer service! Davvy helped me with troubleshooting issues I had with the new place I moved in! Very patient and helpful. Thanks again
Gleezel B
00:21 30 Jun 24
Minakshi was really helpful getting us connected again. We lost Internet this morning and when I got set with her she went straight to work and only took 13 minutes for everything to get reconnected again. So grateful and excellent service from Opticom once again.
SIWEI
23:07 22 Jun 24
The internet speed is very fast and the price is affordable. The customer service representative Tom has a great attitude and patiently guides you through setting up the router. Highly recommended!
Vaidehi Chowdhury
05:10 21 Jun 24
Amazing customer service provided by the wonderful Nimti. Her tone of voice, patience was absolutely amazing. Exactly what a customer needs when they have issues. Thank you so much Nimti. Appreciate your patience, help and guidance.
Frequently Asked Questions About nbn™ Plans
- FTTP – Fibre to the premises utilises fibre optic cable to connect your premises directly to nbn™ from the nearest node. In order for this connection to work, a utility box will be required to be installed outside of your premises in addition to a connection box which is installed inside the premises. FTTP is the best nbn™ connection type of technology which is more consistent in its delivery of ultrafast internet speed. You will need to connect a router into Network Termination Device (NTD) to access Internet service.
- FTTN – Fibre to the Node utilises fibre optic cable to the nearest node to your premises. The signal from the optic fibre cable then travels down through existing copper lines to the primary telephone wall socket. A VDSL 2 compatible modem router is required for this type of connection to work.
- FTTB – Fibre to the Building utilises fibre optic cable all the way to a shared point in the building’s communications room. From there, the connection travels along the existing copper lines to each customer. In order for this type of connection to function a VDSL 2 compatible modem router is required.
- FTTC – Fibre to the Curb is the newest technology available in which it is capable of bringing optic fibre cables almost all the way to your premises. The connection then travels through existing copper cables into the home for quick and stable internet. A nbn™ connection device, short for NCD, is then set up within the premises and then connected to the primary telephone wall socket. You will need to connect a router into nbn™ NCD to access Internet service.
- HFC – Hybrid Fibre Coaxial is utilised where there is an existing cable network can be used to make the final part of the connection. Similarly, with FTTN and FTTB, fibre optic cable is connected to a nearby node. A coaxial cable is then used to connect to a nbn™ device which is installed inside the customer’s premises. You will need to connect a router into nbn™ HFC NTD to access Internet service.
For more information on nbn™ speeds see here.
Occom provides a variety of different speed tiers for nbn™ broadband access. Different broadband plans has different maximum download speeds varying from 12 Megabits per second (Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps and 1000 Mbps. Occom is one of the few best nbn™ providers who can provide up to 1000mbps with our rocket plan. Customers are able to choose between these plans depending on their speed preference. Contact us today for professional advice and assistance.
The Network Termination Device (NTD), also known as nbn™ connection box is required to be installed to connect to the nbn™ network. NBNCo installs the device inside your home which then connects to your Occom WiFi modem. The nbn connection box takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of nbn™ Fibre to the Premises (FTTP) networks, one NTD can support more than one active internet service. On the day of connection, contact our support team to assure that your connection box is activated and working.
Available appointment windows vary depending on the availability of nbn™ technician in your area. Appointment times can either 8am to 12 noon or 1pm to 5pm in the afternoon. nbn™ technician may call you when they are on their way. Please ensure that you are available for the full appointment time slot. Please also ensure:
- the landlord or authorised representative of your account is on site and available to ensure during installing, all the equipment is installed where you want
- the access to all work areas (including any required access permits). This includes all server and communications rooms for your residence/business (if there is any) in order for the installation.
The New Development Charge is a fee implemented in 2016 which charges all connections made in areas that the fibre infrastructure provider (e.g. nbn™) have identified as within the boundary of a new development. The implementation of this fee was a decision was made by the Australian government to shift partial cost of the fibre infrastructure onto “the parties that use or benefit from them”. All service providers will charge this fee on behalf of nbn™ when the internet service is activated.
Occom is a top-rated nbn™ service provider in Australia, receiving 4.9/5 stars from 1000+ Google reviews. Occom has sufficient bandwidth and smart internet routing to ensure the quality of service we promise. On top of that, Occom has affordable plans in addition to a selection of hand-picked modems from the world’s best brands. Our customer service team will also be glad to help customers who wish to BYO with configuring their own modems. We are proud of our fantastic customer reviews, and strive to provide the services and customer support to meet the highest standards. Get Faster, Get Occom! Faster Responses, Faster Setup, Faster Internet Speeds and Faster Troubleshooting.
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