How to do a speed test?

How to do a speed test?

Step 1 – Turn off your computer’s WiFi

You can follow below guide to learn how to turn off WiFi under various operating systems:
• Windows – https://pcsupport.lenovo.com/au/en/solutions/HT500407
• macOS – https://support.apple.com/en-us/HT201974

Step 2 – Connect computer/laptop to your modem/router

Connect your computer/laptop from its Ethernet port directly to any of the LAN ports on the back of your modem/router using an Ethernet cable.

Step 3 – Once your computer/laptop is connected, please perform the following:

• Close all programs that may consume data on your device
• Disconnect all other devices that connect to your modem/router
• Visit https://speedtest.net on any web browser
• Make sure you have selected “Telstra – Sydney” as the testing server and click “Begin Test” to start

Step 4 – Take full screenshot of the test results and reply back to us

To help best analyse the issue, please perform the above routine 1-2 times during peak time (6PM – 12AM) and 1-2 times during off peak time.

Once you have obtained the speed test results, you can simply reply this email or send to support@occom.com.au, our team will further diagnose the case for you.