Satisfied? Tell your friends.
Not satisfied? Tell us.
ruixin zhang
05:29 19 Feb 25
Yu.l服务非常到位，每一个问题都耐心解答，顺利的帮我解决了wifi连不上的问题！态度也很好！非常感谢
Emily Xu
07:26 13 Feb 25
Guru is excellent! I am really appreciated for his patience and advanced skill.Thanks!
C Mei YIN
04:24 12 Feb 25
超赞的客服体验！Hannie客服态度友好 耐心解答我的问题 整个过程非常畅顺 她值得五星❤️
Ming T
23:30 08 Feb 25
一开始一直连不上网，最后才知道是UNI_D port需要换一下。感谢客服耐心的指导，现在没问题了。网速很快，很满意。
jinghan hu
09:57 08 Feb 25
I had a great experience with customer service representative Jerry today! He was patient, professional, and provided clear and detailed answers to all my questions. He responded quickly and efficiently, making the whole process smooth and stress-free. I truly appreciate his help and excellent service. The company is lucky to have such a dedicated and outstanding representative.
Rui
06:15 07 Feb 25
I had an issue with my internet, and Hannie was incredibly patient and attentive in helping me resolve it. She took the time to thoroughly understand the problem and guided me step by step until everything was fixed. Her professionalism and kindness made the whole experience much easier. Excellent customer service!
Sha Lexia
04:31 05 Feb 25
I had a fantastic experience with Yu.L! He provided clear, professional, and efficient assistance, patiently addressing all my concerns with great attention to detail. His friendly attitude and willingness to go the extra mile made the process smooth and hassle-free. Truly outstanding customer service—thank you, Yu! Highly recommend!
JIAQING
08:33 04 Feb 25
真的很喜欢澳世的客服，每次都会及时有回应，然后问题也能得到解决。非常棒的售后体验
JJ Mum
04:20 03 Feb 25
I had problem with the new connection but Garry was so knowledgeable and more than patient with this low tech old lady here. He is so encouraging and went an extra mile to make everything work for me. Can't thank him enough! He is a 1st class professional team player. Deserves a good raise!Even the support team who dealt with me from the start was so helpful and patient too.Highly recommended!
林心悅
03:42 31 Jan 25
客服Jerry人很好很細心幫忙解決困難 問題很快就解決啦
Refer Your Friends to OCCOM
- Who can participate in the event?
- Referrer: Existing Occom customers.
- Referee: New Occom customers.
- Event Period:
from now until December 31st December 2024. - Details：
- Each successful referral rewards one month free service for both the referrer and the referee.
- How to refer friends to Occom?
- Option 1: Provide your friends' details, and let us handle the rest. We will assist your friend in signing up with Occom.
- Option 2: Share your unique referral code with your friends via email, WeChat, WhatsApp, or SMS.
- How to sign up with Occom?
- Option 1: If you received a referral link from your friend, click on it and share your details to contact you.
- Option 2: Contact Occom's sales team through one of the following channels and share your friend's unique referral code:
- Phone: 1300 299 999
- FreshChat: https://occom.com.au/fc/
- WeChat: OCCOMAUS
- When are you eligible to receive the referral reward?
Both the referrer and referee will receive one month free service after the referee's service has been active for 40 days. - Other Terms and Conditions:
- The referred service must be one of the following products:
- If the referee signs up for products other than the above-mentioned fibre services, such as ADSL2+ or mobile, the reward will be $10 per referral.
- The referral becomes invalid if the referrer's or referee's service is cancelled within 40 days of the activation date.
- This promotion cannot be used in conjunction with other offers, promotions, or discounts.
- Occom staff and dealers are not eligible for this program.
- Occom reserves the right to make the final interpretation of this promotion.
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