Redtrain Transition
Congratulations! RedTrain is available at your address.
Your Order Summary
RedTrain Broadband Plan
- - 0/mth
-
One-off Cost
Activation Fee -0
Router Fee -0
Monthly Cost
0per month
*Discounted price for 6 months, then 0 /mth ongoing.
Min Charge: 0
RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.
Have questions?
Contact our professional support team who will answer any questions and help you with the signup.
Call now: 1300 200 999
or LiveChat
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Your Order Summary
per month
Monthly Cost
One-off Cost
Five-Star Rating Speaks for Itself!
JIANBO CHENG
09:37 29 Nov 23
Brilliant customer service from Scarlett. I want to say great thanks to her professional skills and patience. Will reconsider switch back for such convenient and professional service.
Yogesh Pawar
20:49 26 Nov 23
Good on call support, prompt in solving the problems. I am using their services from Past 4 years, and I can say it is good. Tech support people are good. I would like to thanks Guri, he helped me a lot setting up new connection at my house.
Connie Wang
08:30 03 Nov 23
Tom is very professional and helpful.It took him more than 40min to sort out the internet connection problem for me. I really appreciate it. I would like to highly recommend him to other clients .
Martin Do
03:00 01 Nov 23
Thank Amy for providing excellent service. Your attention to detail, prompt responses, and willingness to go above and beyond have made my experience with your company truly exceptional. I appreciate the level of professionalism and expertise you have demonstrated throughout our interactions. Your commitment to customer satisfaction is evident, and it has made a significant impact on my overall satisfaction with your service. I would highly recommend your company to others based on the outstanding service I have received. Thank you again for your exceptional service.
Selina Cutting
22:47 21 Oct 23
Received the router within days of ordering. Set it up over the weekend and Elsa was available to troubleshoot my set up. I am not very technical and she explained everything clearly. Their customer service team was also easy to get hold of when I wanted to change my payment details
John Ng
08:34 18 Oct 23
From enquiry till activation in less than 2 hours. Highly sophisticated and could like to command Tom from their technical support. Very switch on and ease off lots installations hassles.Good value👍
Bobby Gonzales
05:52 12 Oct 23
Good day! I would like to give a positive feedback and appreciation to one of your installer, Matt Ellings. His work ethics and customer service is superb. Not sure if this is the right place, but hopefully my appreciation to his service might reach the right people. Kudos to your team.
Lillian Cheng
09:39 01 Oct 23
Highly recommended! Their customer service is great - always very responsive and fast in problem solving even during weekends!
Deanna Shield
11:05 24 Sep 23
Nitesh helped me set up my internet over a text support chat. I’m grateful because my IT knowledge is basic and Nitesh was patient with my texts and stayed with me till it was working. Didn’t take too long and everything is working great. Thanks heaps.
Weifeng Xu
05:37 23 Sep 23
I am truly impressed with the exceptional support I've received from Scarlett at OCCOM. Her dedication to resolving my internet connection issues, addressing various problem-solving challenges, and assisting with account settlement has made a significant difference in my “internet” life and overall experience.What sets her apart is her unwavering patience and readiness to assist, no matter how complex the issue may be. She approaches each request with a positive attitude and a genuine willingness to help.Her expertise and professionalism have not only improved my living experience in this apartment but have also contributed to a seamless and efficient work environment for all. I am immensely grateful for her dedication and the outstanding level of service she consistently provides, which also makes me believe in OCCOM’s commitment to excellence sets a remarkable standard, and I am fortunate to have her as a resource.
Frequently asked questions about RedTrain plans
RedTrain is an Australian wholesale carrier, who is experienced in
designing, deployment and management of fibre network infrastructure. RedTrain designs, builds, operates and maintains fixed line access, fibre-based telecommunications networks, much like NBNCo does. RedTrain operates an open access telecommunications wholesale service in Australia and has been building fibre infrastructure. In the open access system, internet service providers (also known as retail service providers) such as Occom purchase bandwidth from wholesale providers (e.g. RedTrain) and deliver internet services to end users.
One of the main differences between RedTrain and NBNCo is the connection technology they use. RedTrain uses FTTP(Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection, and will have a more stable connection and speed in general. However, in addition to FTTP, NBNCo also adopts other technologies like a combination of fibre and copper (FTTC, FTTN/B) or fibre and coaxial cable (HFC). FTTC, FTTN/B and HFC technologies may slow down and become unstable during instances of poor weather.
Various speed tiers are available for RedTrain’s fibre internet connections. RedTrain’s broadband plans have maximum download speeds of 12 Megabit per second(Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps. Customers are able to choose between these plans depending on their speed preference.
Usually RedTrain will be found servicing new or recently developed apartments, estates and communities. In most cases, RedTrain will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in RedTrain serviced properties. If you are uncertain about whether RedTrain services your property, our support team will help you check. Even if your residence is not covered by RedTrain, we will help you find the best solution and get you connected quickly and efficiently.
The termination equipment in any telecommunications carrier’s network is called a Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name such as NTU (Network Termination Unit). RedTrain refers to this device as the ONT. This device takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of RedTrain’s Fibre to the Premises (FTTP) networks, one ONT can support more than one active internet service.
The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g. RedTrain) have identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user no matter which internet service provider is used. The implementation of this fee was a decision made by the Australian government to offset part of the fibre infrastructure’s cost onto “the parties that use or benefit from them”. RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.
Occom is a top-rated RedTrain service provider in Australia, rated 4.9/5 stars from over 1500 Google reviews. Occom has higher bandwidth and smart internet routing to ensure we provide the speeds we promise. On top of that Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service team will be glad to help with configuration if you wish to BYO. We are proud of our fantastic customer reviews, and strive to provide the services and customer support to meet the highest standards.
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