Redtrain Transition

Congratulations! RedTrain is available at your address.

Occom Award
Step 1: Select your RedTrain plan
RedTrain

Basic
(fibre12)

  • Unlimited Data
  • Typical Evening Speed
  • 10.8 Mbps
$56.88 /mth
Unlimited12

Boost
(fibre25)

Basic internet activities and small households
  • Unlimited Data
  • Typical Evening Speed
  • 22.5 Mbps
$64.88 /mth
Unlimited25

Boost Plus (fibre50)

Suitable for video calls and FHD streaming
  • Unlimited Data
  • Typical Evening Speed
  • 45 Mbps
$69.88 /mth
Unlimited50

Superfast
(fibre100)

Ideal for working from home, 4K/UHD streaming, and interactive gaming
  • Unlimited Data
  • Typical Evening Speed
  • 90 Mbps
$89.88 /mth
Unlimited10020
Y
  • Hot!

Rocket
(fibre250)

Perfect for 4+ devices, 4K/UHD streaming, and multiple users gaming simultaneously
  • Unlimited Data
  • Typical Evening Speed
  • 216 Mbps
$129.88 /mth
Unlimited25025
Step 2: Contract Terms

No Lock-in Contract

$89
$0 Activation Fee
NoContract
1
Y
Step 3: Select Router

I need a modem/router from Occom. 

I have my own modem/router

Your Order Summary

RedTrain Broadband Plan

- - 0/mth

-

One-off Cost

Activation Fee -0

Router Fee -0

Monthly Cost

0per month

*Discounted price for 6 months, then 0 /mth ongoing.

Min Charge: 0

RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.

Sign Up Your Plan

Five-Star Rating Speaks for Itself!
OCCOM
4.9
Based on 10236 reviews
OCCOM
4.9
Based on 10236 reviews
Rui
Rui
06:15 07 Feb 25
I had an issue with my internet, and Hannie was incredibly patient and attentive in helping me resolve it. She took the time to thoroughly understand the problem and guided me step by step until everything was fixed. Her professionalism and kindness made the whole experience much easier. Excellent customer service!
Sha Lexia
Sha Lexia
04:31 05 Feb 25
I had a fantastic experience with Yu.L! He provided clear, professional, and efficient assistance, patiently addressing all my concerns with great attention to detail. His friendly attitude and willingness to go the extra mile made the process smooth and hassle-free. Truly outstanding customer service—thank you, Yu! Highly recommend!
JJ Mum
JJ Mum
04:20 03 Feb 25
I had problem with the new connection but Garry was so knowledgeable and more than patient with this low tech old lady here. He is so encouraging and went an extra mile to make everything work for me. Can't thank him enough! He is a 1st class professional team player. Deserves a good raise!Even the support team who dealt with me from the start was so helpful and patient too.Highly recommended!
Pombo Joe
Pombo Joe
00:01 27 Jan 25
The customer service was great. The detail information supplied was very helpful from the beginning to the end. I will not hesitate to share this experience with anyone who is looking forward to connect internet.Thumbs up
Vivien JIANG
Vivien JIANG
03:45 21 Jan 25
I would like to express my appreciation for the excellent service provided by your customer support representative, Jerry. He communicated clearly and efficiently, making the entire process smooth and hassle-free. His professionalism and promptness in handling my request were impressive.
harjot kaur
harjot kaur
06:02 19 Jan 25
Raees was incredibly helpful through out the entire process, explaining everything very clearly and resolving my problems as quickly as possible. I truly appreciate his efforts.Thank you for having such a dedicated team member.
Zhang Tingchun
Zhang Tingchun
03:51 18 Jan 25
I’m very impressed with Jerry’s patience and professionalism. He went above and beyond to help me resolve my network issue. His support was thorough, efficient, and friendly throughout the process. Highly recommend!
Taylor Chisholm
Taylor Chisholm
07:31 15 Jan 25
Kuldeep assisted me with connecting my services at a new property. He did an amazing job, guiding me through the connection process flawlessly. OCCOM have been my provider for over three years now and have been amazing, highly recommend
Pete Stamenkovics
Pete Stamenkovics
03:33 15 Jan 25
Rashika R giving the best customer service, with follow up service took time to explain and answer all my concerns. Extremely helpful and very professional. All went fast and smoothly and no hiccups. If I could I would give her 10 stars.Peter S
Amel Harradi
Amel Harradi
06:24 09 Jan 25
I just wanted to say a big thank you to Raees for his help today. He was so patient, attentive, and made sure I understood everything along the way. It’s clear he genuinely cares about his work and his customers. Wishing him all the best.Raees you’ve got great people skills and really made a difference today 🙏

Frequently asked questions about RedTrain plans

RedTrain is an Australian wholesale carrier, who is experienced in designing, deployment and management of fibre network infrastructure. RedTrain designs, builds, operates and maintains fixed line access, fibre-based telecommunications networks, much like NBNCo does. RedTrain operates an open access telecommunications wholesale service in Australia and has been building fibre infrastructure. In the open access system, internet service providers (also known as retail service providers) such as Occom purchase bandwidth from wholesale providers (e.g. RedTrain) and deliver internet services to end users.
One of the main differences between RedTrain and NBNCo is the connection technology they use. RedTrain uses FTTP(Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection, and will have a more stable connection and speed in general. However, in addition to FTTP, NBNCo also adopts other technologies like a combination of fibre and copper (FTTC, FTTN/B) or fibre and coaxial cable (HFC). FTTC, FTTN/B and HFC technologies may slow down and become unstable during instances of poor weather.
Various speed tiers are available for RedTrain’s fibre internet connections. RedTrain’s broadband plans have maximum download speeds of 12 Megabit per second(Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps. Customers are able to choose between these plans depending on their speed preference.
Usually RedTrain will be found servicing new or recently developed apartments, estates and communities. In most cases, RedTrain will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in RedTrain serviced properties. If you are uncertain about whether RedTrain services your property, our support team will help you check. Even if your residence is not covered by RedTrain, we will help you find the best solution and get you connected quickly and efficiently.
The termination equipment in any telecommunications carrier’s network is called a Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name such as NTU (Network Termination Unit). RedTrain refers to this device as the ONT. This device takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of RedTrain’s Fibre to the Premises (FTTP) networks, one ONT can support more than one active internet service.
The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g. RedTrain) have identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user no matter which internet service provider is used. The implementation of this fee was a decision made by the Australian government to offset part of the fibre infrastructure’s cost onto “the parties that use or benefit from them”. RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.
Occom is a top-rated RedTrain service provider in Australia, rated 4.9/5 stars from over 1500 Google reviews. Occom has higher bandwidth and smart internet routing to ensure we provide the speeds we promise. On top of that Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service team will be glad to help with configuration if you wish to BYO. We are proud of our fantastic customer reviews, and strive to provide the services and customer support to meet the highest standards.