Redtrain Transition

Congratulations! RedTrain is available at your address.

Occom Award
Step 1: Select your RedTrain plan
RedTrain

Basic
(fibre12)

Suitable for basic needs
  • Unlimited Data
  • Typical Evening Speed
  • 10.8 Mbps
$56.88 /mth
Unlimited12

Boost
(fibre25)

Good for households with multiple devices
  • Unlimited Data
  • Typical Evening Speed
  • 22.5 Mbps
$64.88 /mth
Unlimited25

Boost Plus (fibre50)

Great all-rounder
  • Unlimited Data
  • Typical Evening Speed
  • 45 Mbps
$69.88 /mth
Unlimited50

Superfast
(fibre100)

4K streaming, online game
  • Unlimited Data
  • Typical Evening Speed
  • 90 Mbps
$89.88 /mth
Unlimited10020
Y
  • Hot!

Rocket
(fibre250)

4K streaming, Gaming, fast download
  • Unlimited Data
  • Typical Evening Speed
  • 216 Mbps
$129.88 /mth
Unlimited25025
Step 2: Contract Terms

No Lock-in Contract

$89
$0 Activation Fee
NoContract
1
Y
Step 3: Select Router

I need a modem/router from Occom. 

I have my own modem/router

Your Order Summary

RedTrain Broadband Plan

- - 0/mth

-

One-off Cost

Activation Fee -0

Router Fee -0

Monthly Cost

0per month

*Discounted price for 6 months, then 0 /mth ongoing.

Min Charge: 0

RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.

Sign Up Your Plan

Five-Star Rating Speaks for Itself!
OCCOM
4.9
Based on 7677 reviews
OCCOM
4.9
Based on 7677 reviews
Yemin Tang
Yemin Tang
06:07 14 May 24
I recently had the pleasure of receiving customer service from Jim at Occom, and I am thoroughly impressed. Jim's service was exceptional. He responded to my inquiries promptly and provided detailed answers to all my questions. His timely responses were crucial in resolving my issue efficiently. Jim was not only professional but also very friendly, making the entire experience smooth and stress-free. I am incredibly grateful for his assistance and highly recommend Occom's customer service, especially Jim. Thank you for the outstanding support!
王宁
王宁
09:14 07 May 24
I had a wonderful experience speaking with Tom over WeChat. He was professional, patient and efficient. His detailed information helps me connect internet in my apartment very quickly. Highly recommend!
Winnie Cen
Winnie Cen
11:15 05 May 24
As a nontechnical women, Liz help me to install my new apartment internet step by step. He is very patient and careful, I am so thankful with him.
Will Lanting
Will Lanting
22:27 28 Apr 24
Moving into my new apartment I had to upgrade the Internet router to comply with my subscription. We had lots of difficulties getting the new router online, but we had amazing and patient service from the Occom Team. Naresh in particular was fantastic help and spent several hours going through all the steps until we managed to solved the issue. It was amazing service. Highly recommend..
Zewei Cui
Zewei Cui
07:31 18 Apr 24
Outstanding service! Liz from the customer support team was incredibly helpful in setting up my network. She was patient, knowledgeable, and went above and beyond to ensure everything was running smoothly. I’m thoroughly impressed with her professionalism and efficiency. Highly recommend Liz to anyone needing tech support!
Walid Chalabi
Walid Chalabi
01:33 17 Apr 24
Thanks a lot Amy, very helpful and patient she spent the whole morning trying to fix my router issue .. Well done. Keep it up you’re doing an amazing job! Cheers Walid
razieh bahraminezhad
razieh bahraminezhad
01:04 17 Apr 24
I had a wonderful experience speaking with Anshul over the phone. He was not only professional and efficient but also genuinely caring and attentive to my needs. His assistance made a significant difference, and I am thoroughly impressed by his expertise and the quality of service provided. Highly recommend!
Ning Ma
Ning Ma
06:16 16 Apr 24
OCCOM is truly exceptional! Their convenience is unbeatable - from easy signup to seamless connectivity, it's a breeze. Pricing is fair and transparent, offering great value for money. And their customer service? Top-notch! Friendly, responsive, and always ready to assist. Five stars all around!
Michelle Bishop
Michelle Bishop
02:28 14 Apr 24
Thanks a million to Michael D who very patiently helped me to set up my BYO modem. He helped me through every step and got it working very quickly. He then also helped me to move it to a different port in the house. Would give him 6 stars if it was possible!
马驰
马驰
11:45 12 Apr 24
Their product is very easy to use. I was particularly impressed with the customer service representative, Chaney, who responded to my questions patiently and promptly, even at 9:30 PM.

Frequently asked questions about RedTrain plans

RedTrain is an Australian wholesale carrier, who is experienced in designing, deployment and management of fibre network infrastructure. RedTrain designs, builds, operates and maintains fixed line access, fibre-based telecommunications networks, much like NBNCo does. RedTrain operates an open access telecommunications wholesale service in Australia and has been building fibre infrastructure. In the open access system, internet service providers (also known as retail service providers) such as Occom purchase bandwidth from wholesale providers (e.g. RedTrain) and deliver internet services to end users.
One of the main differences between RedTrain and NBNCo is the connection technology they use. RedTrain uses FTTP(Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection, and will have a more stable connection and speed in general. However, in addition to FTTP, NBNCo also adopts other technologies like a combination of fibre and copper (FTTC, FTTN/B) or fibre and coaxial cable (HFC). FTTC, FTTN/B and HFC technologies may slow down and become unstable during instances of poor weather.
Various speed tiers are available for RedTrain’s fibre internet connections. RedTrain’s broadband plans have maximum download speeds of 12 Megabit per second(Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps. Customers are able to choose between these plans depending on their speed preference.
Usually RedTrain will be found servicing new or recently developed apartments, estates and communities. In most cases, RedTrain will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in RedTrain serviced properties. If you are uncertain about whether RedTrain services your property, our support team will help you check. Even if your residence is not covered by RedTrain, we will help you find the best solution and get you connected quickly and efficiently.
The termination equipment in any telecommunications carrier’s network is called a Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name such as NTU (Network Termination Unit). RedTrain refers to this device as the ONT. This device takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of RedTrain’s Fibre to the Premises (FTTP) networks, one ONT can support more than one active internet service.
The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g. RedTrain) have identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user no matter which internet service provider is used. The implementation of this fee was a decision made by the Australian government to offset part of the fibre infrastructure’s cost onto “the parties that use or benefit from them”. RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.
Occom is a top-rated RedTrain service provider in Australia, rated 4.9/5 stars from over 1500 Google reviews. Occom has higher bandwidth and smart internet routing to ensure we provide the speeds we promise. On top of that Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service team will be glad to help with configuration if you wish to BYO. We are proud of our fantastic customer reviews, and strive to provide the services and customer support to meet the highest standards.