Archives: FAQs

A fibre box is generally found in garages or in cabinets above the fridge installed in the kitchen.

You can find the wifi name or password on the back of your router.

There are 3 ways to change/update your payment details: 1. Getting a one-time payment details update link (valid for 10 minutes only). 2. Requesting the DDR form, filling it out, and sending us back to the official email 3. You can call us and get the bank/card details updated in our records.

Your monthly bill is sent through email on your registered email address.

There are $50 charges for a plan downgrade.

There are no charges for plan upgrades. It is free. Only the monthly fee adjustment applies on a prorata basis.

Occom bills customers on a monthly basis. The exact billing date depends on your activation date.

If you have concerns about your bill, please contact our customer support team promptly through call, live chat, or email. We are committed to resolving any billing issues in a timely and transparent manner.

If you have concerns about your bill, please contact our customer support team promptly through call, live chat or email. We are committed to resolving any billing issues in a timely and transparent manner.

If you are the first user activating the service at a property, the NDC is applicable. Additionally, activation fees may apply to some upstream providers, like Redtrain Networks, which can be waived if you opt for a contract.