How can I determine if my modem/router is compatible with the Internet provider?
You can check the device specifications or contact Occom’s support team for guidance on compatibility.
Archives: FAQs
Where is generally the fibre box installed at premises?
A fibre box is generally found in garages or in cabinets above the fridge installed in the kitchen.
Where can I find the wifi name after resetting my router?
You can find the wifi name or password on the back of your router.
How can I update/change my payment details?
There are 3 ways to change/update your payment details: 1. Getting a one-time payment details update link (valid for 10 minutes only). 2. Requesting the DDR form, filling it out, and sending us back to the official email 3. You can call us and get the bank/card details updated in our records.
How will I receive my monthly bill for Occom services?
Your monthly bill is sent through email on your registered email address.
What are the charges for plan downgrades in Occom Fibre services?
There are $50 charges for a plan downgrade.
What are the charges for plan upgrade in Occom Fibre services?
There are no charges for plan upgrades. It is free. Only the monthly fee adjustment applies on a prorata basis.
How often will I be billed for my Occom Fibre services?
Occom bills customers on a monthly basis. The exact billing date depends on your activation date.
What should I do if I have a billing dispute or question?
If you have concerns about your bill, please contact our customer support team promptly through call, live chat, or email. We are committed to resolving any billing issues in a timely and transparent manner.
What should I do if I have a billing dispute or question?
If you have concerns about your bill, please contact our customer support team promptly through call, live chat or email. We are committed to resolving any billing issues in a timely and transparent manner.