Outage/Network status
Current Outages
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Need Help During an Outage?
You will be connected to a real person who can help.
Need Help During an Outage? You will be connected to a real person who can help.
Call us: 1300 299 999 (Daily 8:00 AM – 10:00 PM AEST)
Live Chat: Available on this page
Email: support@occom.com.au
Language assistance:
OCCOM provides support in English, 简体中文, 繁體中文 and हिन्दी. For other languages, call the free Translating and Interpreting Service (TIS National) on 131 450 and ask to be connected to OCCOM.
OCCOM provides support in English, 简体中文, 繁體中文 and हिन्दी. For other languages, call the free Translating and Interpreting Service (TIS National) on 131 450 and ask to be connected to OCCOM.
Resolved Outages
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Wholesale/Retail Provider Status
For information on outages affecting the nbn®, OptiComm, RedTrain, SUPA, Community Fibre, or our mobile customers, please visit the links below:
Outage Communication
Occom is committed to providing timely updates during major service outages and network incidents. For more information on how we communicate outage notifications and service updates, please refer to our Outage Communication Procedure.
Need Help?
Contact our professional support team who will answer any questions and help you with the signup.
Call now: 1300 299 999
Daily 8 AM – 10 PM AEST