Outage/Network status
Current Outages
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Need Help During an Outage?
Need Help During an Outage?
Use the contact details below to report a service outage or ask about a network outage. During our opening hours, you will be connected to a real person who can help.
Call us: 1300 299 999 (Daily 8:00 AM – 10:00 PM AEST / AEDT)
Live Chat: Available on this page
Email: support@occom.com.au
Language assistance:
OCCOM provides support in English, 简体中文, 繁體中文 and हिन्दी. For other languages, call the free Translating and Interpreting Service (TIS National) on 131 450 and ask to be connected to OCCOM.
OCCOM provides support in English, 简体中文, 繁體中文 and हिन्दी. For other languages, call the free Translating and Interpreting Service (TIS National) on 131 450 and ask to be connected to OCCOM.
Resolved Outages
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Outage Registers
For outage information and outage registers published by the networks we use, please visit the links below:
Outage Communication and Complaints
Occom is committed to providing timely updates during major service outages and network incidents. For more information on how we communicate outage notifications and service updates, please refer to our Outage Communication Procedure.
For how we handle your report or complaint when a network outage affects your service, please see our Network Outage Complaints Handling Process.
For how we handle your report or complaint when a network outage affects your service, please see our Network Outage Complaints Handling Process.
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Need Help?
Contact our professional support team who will answer any questions and help you with the signup.
Call now: 1300 299 999
Daily 8 AM – 10 PM AEST / AEDT