How Customers Use Satellite Internet
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AU
Innovation at the heart of nbnemergency response
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Aussies Warned of Scammers Posing as NBN Workers
Published on: 12-07-2024 Australians are being warned about a new wave of scammers impersonating nbn employees, targeting both residents and businesses. This alarming trend has led to significant financial losses, with around 1,800 Australians losing over $1.2 million last year alone due to these fraudulent activities. How The Scam Works? These scammers are taking … Read more
No Customer Data Impacted in Opticomm Data Breach
Published on: 12-04-2024 Sydney, NSW – 11 April 2024 – OCCOM is aware of the recent data breach affecting one of our network providers, Opticomm. We understand the seriousness of this situation and want to assure our valued customers that no OCCOM customer was impacted by this incident. “Our customers’ data security is always our … Read more
Understanding NBN’s New Price Changes: What You Need to Know
Published on: 06-06-2024 Introduction The National Broadband Network (NBN), which operates Australia’s broadband network, has recently announced upcoming changes to their wholesale price list for FY25 and a three-year pricing road map for FY25-FY27. With a commitment to transforming Australia’s internet landscape, NBN Co is working to bring high-speed connectivity to every corner of the … Read more
Customer Satisfaction for Telco: The Key to Growth
Published on: 12-12-2023 As Australian businesses and consumers grow frustrated with their telecommunications providers, amid service disruptions and slow speeds, responsive customer support stands out as a driving factor behind customer satisfaction. While overall complaints to the Telecommunications Industry Ombudsman (TIO) were down 10 per cent in the first quarter of 2023-24, compared to the … Read more
NBN Co Shortens Customer Notification Time for FTTC-P Upgrade Projects
Published on: 12-05-2023 NBN Co has announced a significant change to its FTTP upgrade projects within the FTTC coverage area. Instead of giving users advance notice of five working days, users will now receive a minimum of one business day’s advance notice prior to the initiation of any upgrade works. This new approach aims to … Read more
Why Should You Upgrade to nbn Full Fibre?
Published on: 04-10-2023 In the contemporary digital era, fast, reliable, and efficient broadband connections have transformed from a luxury to a necessity. One name that consistently emerges as a top-tier carrier in the broadband sector is the National Broadband Network’s Full Fibre. But what makes it so sought-after, and why are businesses and homeowners alike … Read more
FTTN Upgrades to be tested in Sydney Hills and Northern Adelaide
Published on: 06-01-2022 The NBN has disclosed the locations that will be targeted for FTTN upgrades, allowing customers to place orders with ISPs. It is part of the company’s larger $3.5 billion network expansion plan, which intends to make the NBN’s highest wholesale speed tiers available to about 8 million locations, which is about 75% of … Read more
A list of the first NBN FTTN upgrades areas, beginning in March 2022
Published on: 06-01-2022 To keep a close eye on their economy, the National Broadband Network (NBN) amended the law so that customers will be able to place orders with retailer ISPs with effect from March 2022. As part of the expansion, more people will receive it directly to their homes, reversing the government’s previous stance. … Read more