All you need to know about Telstra Velocity Upgrade and Transition

Published on: 03-05-2022 Telstra Velocity is upgrading On 24 December 2020, Uniti Group Limited acquired Telstra Velocity Fibre Network with 50,000 active services, now waiting in transition to Opticomm Network, a subsidiary of Uniti Group Limited. Telstra Velocity uses old technology and now since Opticomm owns Velocity, it will soon perform a network upgrade to modern and latest technology. This upgrade will make internet more reliable and end users will get opportunity to select higher speed plans (upto 1Gbps) in a competitive rates in these areas. How does upgrade benefit End Users? Faster Speed Plans Telstra Velocity only had two speed tiers Velocity Standard Speed 25/1 Mbps ( 25 Mbps download/ 1 Mbps upload) Velocity Premium Speed 80/5 Mbps (80 Mbps download/5 Mbps upload) However, after the transition and upgrade you get options to chose high speed tiers with great upload speed. Exclusive offer for 2TB Data Rocket & Lightning plan: Lightning Plan 1000/50 Mbps Rocket Plan 250/25 Mbps For other plans: 100Mbps/50Mbps/25Mbps/12Mbps (unlimited data) Superfast Plan 100/20 Mbps Boost Plus Plan50/20 Mbps  Boost Plan  25/5 Mbps Basic Plan 12/1 Mbps Better Pricing Telstra Velocity had higher prices compared to other fiber services in Australia, but that’s about to change. Residents in this area can now can get a high speed, stable and reliable internet plan for a highly competitive monthly rates. Occom basic plan starts with the price of $56.88. Please view our plans and prices in detail here. Excellent Customer Support Our knowledgeable technical team  resolves 80 % issues upon first contact. Remaining issues is handled by our experienced team in time sensitive matter and try to resolve it ASAP. We have multichannel support available and try to reduce the wait time as much as possible. When will upgrade happen? As per Opticomm, Network upgrade will start from July 2022 and will happen on an area by area basis, based on the geographic location. The upgrade should take approximately 13 months to be completed throughout the Velocity Estate In order to upgrade the network, Opticomm will need to arrange a technician to perform an onsite visit and make necessary changes. What will change at your end? Nothing will change at your end until it’s time for the technician of Opticomm to come out. We recommend contacting OCCOM at 1300 200 999 or joining our Live chat. Based on your address, our sales representative can advise when your area will be ready for upgrade and  guide you further steps. What is Opticomm? OptiComm is a licensed and public listed Australian Telecommunications carrier specialising in the design, construction, operation and maintenance of broadband network such as Fibre-to-the-Premises (FTTP) network for residential and business developments. OptiComm has now grown to become one of the largest public listed providers and operators of fibre broadband services across Australia. OptiComm can support up to Lightning (1000/40 Mbps) speed plan in selected addresses. OCCOM Special Promotion OCCOM is one of the top rated internet providers of Opticomm and we can provide great quality internet service in your address. We have highly competitive monthly prices and on top of that you can enjoy additional promotion for eligible addresses. SPECIAL PROMOTION!!!!!  Additional promotion for these addresses only include: Save upto $10/mth for first 6 months No activation fee for eligible addresses ( Limited time Offer) — Sign up Now !! Please click here, to view OCCOM Opticomm fibre optic Velocity plan and promotion in detail. Three steps you need to do: Contact OCCOM and get your address checked Please contact OCCOM at 1300 200 999 or join our Live chat to get your address checked. Choose your new Opticomm plan with OCCOM Please choose a plan that meets your requirements or mention your requirements to one of our friendly agents and they can recommend a plan to meet your requirements. Schedule an appointment with an Opticomm approved technician OCCOM will help arrange an Opticomm approved technician to upgrade the network equipment at your premises Faster Response Faster Setup Faster Internet Speed Faster Troubleshooting Why choose OCCOM? 4.9/5 Rating Speaks for Itself Occom receives the highest ratings of all ISPs in Australia, with 4.9/5 stars on Google. We pride ourselves on the dedicated customer service that earned us these glowing reviews. Competitively Priced We have many speed tiers of best internet provider OptiComm fibre plans. Most of our fibre plans are unlimited and competitively priced so you can get the best deal from us. Perfect for Everyone Whether a renter living alone or a large family, we’ve got a plan for you. Working from home, online learning, video streaming, low latency gaming – we can cover all this and more. Transition RoadMap To view the transition roadmap, please click here. Transition RoadMap will change once, best internet provider Telstra and Opticomm proceed with the transition and upgrade. The Telstra Velocity’s suburbs are as below: WEST ENDSOUTH BRISBANEPOINT COOKELLENBROOKHIGHGATE HILLBUTLERDOREENCRANBOURNE EASTYANCHEPBYFORDFITZGIBBONPEREGIAN SPRINGSALKIMOSKEYSBOROUGHEYNESBURYCAVERSHAMDUTTON PARKROCHEDALEFAIRFIELDBELLAMACKDALYELLUPPIMPAMAREDBANK PLAINSSAFETY BEACHCARNES HILLMT COTTONYALYALUPLYONSWILTONMAUDSLANDBALDIVISBROOKWATERSMITHFIELDROUSE HILLVASSESOUTH YUNDERUPNORVILLETAROOMBALLKURABYCAPALABAST GEORGES BASINHOXTON PARK HARRISDALEMT BARKERCARRARADOCKLANDSTRINITY BEACHTRINITY PARKBANKSIA BEACHCOOMERATHE VINESREEDY CREEKJOHNSTONCLYDE NORTHPYRMONTHARRINGTON PARKMT LOUISADAYTONSHAWYERONGAFERN BAY DOUGLASRIDGEWOODKEWMURWILLUMBAHCOLEBEEMT LOWROTHWELLCHERMSIDECOORPAROOMARGARET RIVERLEPPINGTONBEAUMONT HILLSSOUTHPORTBENOWABAYONET HEADBEACONSFIELDCHAMPION LAKESBALMORAL CROYDONCALALASPRINGFIELD CENTRALMELBOURNEGOOLWADROMANA RURAL VIEWKANGAROO POINTSEVILLE GROVECOODANUPPARADISE POINTDOOLANDELLANORMAN GARDENSMCKAIL SOUTH COOGEEGLEDSWOOD HILLSWILLOW VALEVICTORIA POINTVINCENTIANORTH TAMWORTHEATONBURLEIGH WATERSPIARA WATERS PALM COVEWOOLLOONGABBAJURIEN BAYBUNYAEIGHT MILE PLAINSEAST MELBOURNENARANGBAGEOGRAPHEWEST TAMWORTHGLEN EDENDURACKBROADWATERKIRWANBILOELAMOORE CREEKRIVERBENDKALBARRICANNONVALEHINDMARSH ISLANDKINGSCLIFFSANCTUARY POINTUSHERDEERAGUNNERANG If you’re located in one of the suburbs above and would like to know more, please do not hesitate to contact us. We’ll try to make this transition as smooth as possible for you. OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel:1300 200 999

How to Hook Up Internet in New Home | LBN Providers Sydney | Occom LBNCo Fibre

Published on: 01-03-2022 It is undeniable that Sydney is one of the most beautiful cities in Australia. It has stunning architecture, world-renowned restaurants, wide-open green spaces, family-friendly places and many more locations of interest. A perfect city for travel, sightseeing, habitation, and work. If you are moving to Sydney, don’t forget to do a little homework and get ready to set up internet at your new home. Look forward to Netflix movie nights with the family and working remotely from your cosy screened-in patio. New House Internet Connection LBNCo is an independent wholesaler of solutions to Fibre-to-the-Premises (FTTP) network and a provider of fibre broadband infrastructure for selected new developments, retirement living communities and residences. There are quite a few Internet service providers (ISP) offering internet plans on the LBN network. Some providers might only operate in certain states, while others, like Occom pty ltd, are available Australia-wide. In order to see which LBN plans are available at your new home, you will need to search your address on the providers’ websites to see these plans, since these plans are not available on the LBNCo website. But is there any way you can make things easier and faster? Of course!Talk to Occom online support. As one of the best LBNCo providers in Sydney, Occom offers an easy one-stop guide & service when you are looking for a new internet service at a great value. Check us out! How to Connect with Occom | Step-by-step Guide Let’s start by checking your address The simplest way is to call 1300 200 999 or contact Occom support team on our LiveChat, WhatsApp, WeChat, etc. Use whichever way you are comfortable with since we are always responsive, no matter which platform you go through. There is no need to wait a long time for just a yes or no over the phone. No need to call back several times ever again. Many Internet service providers have replaced online support with chatbots and cut off phone support. It’s time consuming when you are looking for help and it’s torturous to wait for a response from these ISPs. I. If your address already has pre-installed routers by Occom: a. Find your perfect plan. b. Choose your length of contract. c. Register your details. d. Service activation email received. Connect to the pre-installed router using the WiFi username on it. II. If there is no pre-installed router at your address. a. Find your perfect plan. b. Choose your length of contract. c. Choose a router. d. Register our details. e. If you need a modem/router from Occom: After receiving a service activation email and the new router by mail, please follow instructions in the email and connect to the device. f. If you have your own modem/router already: Please follow instructions in the service activation email, set up the router and get connected. How to connect own modem/router to occom. Why Occom Internet? Word of mouth Barrier-free service Instant setup Responsive Professional support Great value Word of Mouth – Occom Product Review The Best Aussie Internet? Our customers think so! Occom is one of the best, especially when it comes to lbn provider reviews. Occom Google reviews As one of the top-rated LBNCo Internet Service Providers in Australia, Occom is already rated as high as 4.8 stars out of 5 in the 2,100+ reviews from users on Google Review. And these honest and objective reviews are still growing. Apart from LBN fibre, Occom is in strong partnership with major network providers, as well as having one of the most complete fibre coverages in Australia. We ensure high peak-time performance, day and night. Barrier-Free Service Smooth online communication is secured. Occom hotline Occom live chat Online service on multi-platforms Professional team, personal support Multilingual & responsive Call 1300 200 999 and talk to one of our knowledgeable team members. Find your answer with the least time spent. Choose the way you like, LiveChat, WhatsApp, Facebook, Line, WeChat, etc. and easily connect to Occom support team. Occom can assist you to choose the suitable internet plans at your new home within minutes. Real LiveChat. Communicating with a “smart” AI online is not always as effective as you expected. We are well aware of the absurdity when you are looking for an answer to a specific question but have to speak to a robot. Therefore, Occom offers a real one-on-one online chat experience smoothly operated by our professional team members. Also, Occom offers multilingual customer services. There’d be no problem with using the languages (i.e. English/Mandarin/Cantonese, etc.) you are comfortable with when looking for new internet plans with Occom. We’re ready to help. Instant Setup Your fibre service is generally activated within 24 hours by Occom. Pre-installation. A large proportion of new routers in buildings within Occom’s scope of service areas are already pre-installed. So as soon as we are connected, in most cases, Occom can help you finish the registration of your internet service and you are able to enjoy your new internet plan of LBNCo service WITHIN 24 HOURS. There would be no need to wait for a time-consuming parcel post of a router before you could finally configure one on your own. Occom routers haven’t been pre-installed? Don’t worry, the activation time of Internet services through Occom is also faster than other Internet service providers in Sydney. That’s Instant setup and Occom speed. Responsive Problem Solver We’re here to help, before and after your payment. Occom has a professional customer support team that ensures timely assistance, especially when unexpected network failures occur. Beyond that, real-time communication through multiple channels is available, which can make the troubleshooting progress much easier and more efficient. Why does Occom respond faster than others? Reliable support on multiple channels. It is easy to have Occom informed, and Occom reacts faster than other ISPs, especially when troubleshooting network connection issues. For instance, just by sending a picture of the device, Occom professional team members can figure out the problem and help resolve the issue. That’s also why there are so many positive reviews about Occom. There would be no need to wait for a delayed email response or worry that there is no one … Read more

Lightning speed from NBN! How Fast can NBN Get?

Published on: 12-03-2021 The fastest internet connection, NBN connection is Rolling out fibre-optic, fixed wireless, and satellite infrastructure to eradicate the old copper wires and cable line technology to deliver the most reliable and faster internet service at your premises. NBN is rolling out fibre-optic, fixed wireless and satellite infrastructure to eradicate the use of old ADSL copper wire and cable line technology, delivering a new standard of fast and reliable internet at your premises. The main wired NBN technologies based on their connection type are: Fibre to the Premises (FTTP)- FTTP uses exclusively fibre optic cable to connect your premises to the nearest fibre node. In terms of speed, FTTP provides the fastest transmission among all the modes of NBN connection. This technology reaches up to Gigabit speeds (1000Mbps), and it’s the only medium that can provide the ultrafast NBN plan . Fibre to the Node (FTTN)- FTTN connects the nearest fibre node directly to a telephone wall socket in your home using pre-existing copper line technology (previously used to operate telephone systems). A VDSL2 compatible modem is required for this type of connection. It can transmit data at a maximum of 100Mbps. Fibre to the Building (FTTB)- FTTB uses fibre optic cable to the shared point in the communication room of a building, and from there pre-existing copper line technology is used to connect to each customer. A VDSL2 compatible modem is required for this type of connection. As with FTTN, it transmits data at a maximum of 100Mbps. Hybrid Fibre Coaxial (HFC)- This technology is similar to FTTN/B, except that coaxial cable is used instead of copper line. For this type of connection, you need to connect your router to a nbn™ HFC Network Termination Device. Depending on the distance that fibre optic cables are used, HFC technology can transmit data up to 1000Mbps. However, currently only 7% of connections of this type are capable of a 1Gbps transmission rate. Fibre to the Curb (FTTC)- FTTC is the newest technology available, where the fibre optic cable will run up to the telecom pit outside your property and existing technology will be used to link it to your premises. A nbn™ connection device (NCD) needs to be connected to the primary telephone wall socket and a router into the NCD to access Internet services. This is more reliable and faster than FTTN/B where it can transmit the data at up to 500Mbps. Fibre to the Node (FTTN)- It uses fibre optic cable to the nearest node of your premises and existing copper line technology is used the primary telephone wall socket and a VDSL2 compatible modem is used for the connection. It can transmit the data at 100 Mbps. Fibre to the Building (FTTB)- It uses fibre optic cable to the shared point in the business communication room and existing copper line technology is used for each customer. A VDSL2 compatible modem is used for the connection. It also can transmit the data at 100 Mbps.   Wanting to know the current type of connection you have at your address? Visit the Occom Website at www.occom.com.au and contact us to see what options are available to you. What are the fastest NBN Plans Available? NBN offers a range of services to meet the customers’ requirements, and provide multiple NBN broadband plans based on their speed tiers. NBN’s different download and upload speeds start from 12Mbps down/1Mbps up and go up to 1000Mbps down/250Mbps up. Here is a table showing the internet speed of NBN’s plans: NBN Speed Tier Maximum Speed  Evening Speed NBN 12 (Basic 1) 12Mbps  7Mbps NBN 25 (Basic 2) 25Mbps  15Mbps NBN 50 (Standard) 50Mbps 30Mbps NBN 100 (Fast) 100Mbps 60Mbps NBN 250 (Superfast) 250Mbps 215Mbps NBN 1000 (Ultrafast) 1000Mbps 250Mbps What is a good NBN speed? Am I getting what I’ve paid for? What speed can I expect after hooking up to the NBN? These are the general question that all internet users have on their minds. Depending on the connection type you have implemented, you can compare your speed with the reference table below: NBN Speed-Tiers Good Great NBN 25 15 – 22 Mbps 22 – 25 Mbps NBN 50 35 – 40 Mbps 40 – 50 Mbps NBN100 60 – 85 Mbps 85 – 100 Mbps NBN 250 150 – 200 Mbps 200 – 250 Mbps What speed do I need? There are a lot of NBN plans with different download and upload speeds. The important thing to know is what you want from your plan and how much internet you use. To make it easy to pinpoint what you’re really after, NBN has created some recommendations for different speed tiers. NBN Plans Description NBN 12 Single user, light internet use NBN 25 2-3 users for web surfing and browsing social media. NBN 50 For Family use and online gaming. NBN 100 Heavy downloads and uploads, online video gaming and heavy use of internet NBN 250 For video conferencing, video HD video streaming, huge data uploads and downloads NBN 1000 The fastest possible internet speed that you can get at the moment. Can I get the fastest NBN service? How do I upgrade to FTTP? If you want the fastest NBN service – either the NBN 250 or NBN 1000 speeds – you will most likely need FTTP, as only a percentage of HFC homes can tap into those services. You can apply to upgrade from NBN Co’s Technology Choice Program, and they have recently included the option for a free quote (instead of the $300 fee previously). If you wish to get a free online FTTP upgrade quote, you can find the guidelines at www.nbnco.com.au. The quote is free, however the cost of upgrade isn’t. The fee for upgrading varies with the complexity of the upgrading process as well as the location of your nearest fibre point, as a full fibre connection is required to receive Gigabit speeds at your premises. There are other options for upgrading copper-fibre hybrid connections that can provide promising … Read more

BYO Modem Router Configuration Guide

Published on: 10-05-2021 BYO Modem Router Configuration Guide Have your nbn™ connected? What is next? You should set up your nbn™-compatible modem/router before enjoying the fast internet plan. If you don’t want to bother with router configuration, but enjoy the internet straight away, you can purchase a pre-configured modem router from us. To select the right router, read this article for more information: https://occom.com.au/adaca-testing/how-to-select-nbn-modem-router/ Alternatively, you may configure the router by yourself. Occom is a high speed internet provider that supports BYO (bring your own) modem router for all nbn™ plans. Don’t worry, you don’t need to be a “Techie” to have your router configured. This guide helps you set up your nbn™-compatible modem router step by step. Before we get started, you should make sure your router is VDSL compatible (for FTTN or FTTB connections) or is WAN enabled (for FTTP, HFC or FTTC connections). Important BYO Router Settings: PPPoE Username and Password OCCOM provides a unique pair of PPPoE username and password to each client, so your modem/router can connect to the activated internet service. Get your PPPoE username and password ready (You can find them in the activation email). We are going to use them later in the router setting. Can I bring a router from another ISP? In most cases, yes. Your existing router, whether you newly bought one yourself or is provided by your previous ISP, can be re-configured with new settings and connected to the internet. However, some ISPs may lock the modem router to limit it to their service only. If you are not sure whether your router is locked, feel free to chat with our customer service team at LiveChat. Know your nbn™ connection type Which router you should choose depends on the nbn™ connection type. If you are not sure about the connection type at your address, you can contact us. Different types of connections are listed below: Fibre to the Curb (FTTC) Fibre to the Node (FTTN) Fibre to the Building (FTTB) Fibre to the Premises (FTTP) Hybrid Fibre Coaxial (HFC) FTTN and FTTB FTTN and FTTB use the existing phone port for establishing a connection. For this type of internet connection, you need a modem router that is VDSL2 compatible. You can search the internet plan or ask our customer support team to see whether your modem router is VDSL2 compatible or not. Even though both ADSL and VDSL2 use the same port and share the same channel for connection, they are DIFFERENT! So, your old ADSL modem router may not be compatible. VDSL modem router connection guide Connect the DSL port on the back of the modem to your telephone wall socket Connect your computer to any of the 4 LAN ports on the back of your modem Connect the Power port on the back of your modem to your power socket Login WIFI configuration page Open the Internet browser (e.g. Google Chrome, Safari, etc.) and type http://192.168.1.1/ in the address bar to visit router’s configuration page. The default username and password for this router is admin/admin (all Lowercase). If your default username and password have been changed or you cannot remember, then you can completely reset your router by poking on the small hole/button written as “reset” and holding it for 10-15 seconds and then use the default username and password same as above. Once you log in, on the sidebar, click Advanced Click Network Click DSL in Network and click Delete All button Click Add after you delete all Change connection Internet Connection Type to PPPoE Choose VDSL and then input the PPPoE username and password provided by us, then click “Save”. You can find the username and password in the Service Activation Notice Email. (Please save others as default.) or if you cannot find it in the email you can contact our customer service team. FTTC/FTTP and HFC FTTC/FTTP and HFC use similar types of connection. Though coming through different channels, all of them come with an nbn™ connection box, which serves as an access point to your router. You should connect your connection box to the router using the WAN port. WAN router connection guide. Connect the Power port on the back of your modem to your power socket Connect the UNI-D1 on the back of the NBN Connection Box to the blue WAN port on the back of the modem router Connect your computer to any of the 4 LAN ports on the back of your modem router Login WIFI configuration page (Netgear) Open the Internet browser (e.g. Google Chrome, Safari, etc.) and input http://192.168.1.1/ in the address bar to visit the router’s configuration page. Login with username “admin” and password “password”. This is the default username and password for Netgear routers. If your default username and password have been changed and you cannot remember, then you can completely reset your router by poking on the small hole written as “reset” and holding for 10-15 seconds and then use the default username and password same as above. Once you login, on the sidebar, click Advanced Then choose Setup – Internet Setup Choose Yes in Does Your Internet Connection Require A Login? Change Internet Service Provider to PPPoE Type the PPPoE username and password provided by us, then click “Apply”. You can find these usernames and password in the Service Activation Notice Email. (Ensure the Connection Mode is Always on and please save others as default.) Your router will reboot after you click ‘Apply’. Please click ‘Test’ when the router reboot is completed. The last step, open http://192.168.1.1/BRS_netgear_success.html, and wait for more than 15 seconds. After the middle light of your router becomes solid green, you can access the Internet now! For more configuration guide, you can contact our Customer Support Team – 1300 299 999 OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have … Read more

Static IP

Published on: 10-05-2021 Static IP To understand what Static IP is, first we need to know what IP address is. It is a unique address given by TCP/IP network for every device. It can identify various network devices and communicate with each other. What is Static IP? The word static means stable, and a static IP address is simply an address that remains unchanged. It is associated with the non-changing internet address, which can be assigned to a particular device. Once a static IP address is assigned to a device, it will not be changed until the network setting changes. The servers or other vital equipment generally use static IP. A static IP is helpful for residential customers or businesses for the following purposes: Host a web, mail, or FTP server Access a corporate network remotely Host a webcam for video streaming Static IP addresses are assigned by the Internet service provider (ISP). There are many advantages of getting a Static IP: Better DNS support: Static IPs are easier to set up and managed by DNS servers. More reliable communication:It is more convenient to use voice over Internet Protocol (VoIP) for teleconferencing and video communications. There are some disadvantages as well: Hackable: Hackers can quickly attack your server as they know the server on the internet, as the IP is fixed. Extra work: Each static IP must be manually configured. Why do we provide CGNAT? Carrier-grade NAT (CGNAT) used by internet service providers is to share a single unique public IP address with multiple users. It allows them to access the internet without any interruption. Internet is more secure under CGNAT. We all know the IPv4 address is running out, and planning to move to the IPv6 address. To make maximum use of available IPv4, OCCOM has decided to use the CGNAT to have the most negligible impact on most OCCOM clients. Currently, OCCOM adopts CGNAT to share unique public IPv4 addresses deployed to multiple customers and try to make use of the available IP address within the network. How to get static IP from OCCOM? We charge $10 per month for customers who require static IP addresses. Our business and residential customers can request to change to a non-changing IP address. These static IP addresses are best practicable for the customers who run their servers, such as email servers, file servers, or home utilities and systems. These services require an unchanged IP address that does not change. For further inquiries, you can contact our support team on 1300 299 999 or live chat with our expert customer service team at occom.com.au. OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel:1300 200 999

What is CG-NAT?

Published on: 08-04-2021 What is CG-NAT? CG-NAT is a method used by internet service providers, ones like OCCOM for sharing a single unique public IP address with multiple users. This allows them to access the internet without interruption. Basically, your router is assigned private IP address rather than using a public IP address.   Why is OCCOM opting CG-NAT? We are running out of IPv4 addresses and are planning on moving all our customers over to IPv6 addresses. Until we get there, though, we have decided to use the CGNAT method as it has the least impact on a majority of OCCOM’s customer. Currently OCCOM is using this method to share a current unique public IPv4 addresses that has been deployed to multiple customers and trying to extend the life IPv4 within the network.   How will this affect me? Basically, the modem or router you have will use a private IP address and when you access the internet then you will get transferred across a shared public IP address. This will not affect to most of our customers. Browsing internet would stay as usual with the only difference that your router or modem will be assigned with a different IP address. If you happen to purchase a static IP address this will not make any difference in your IP address and it will remain same.   What is an IP address and NAT? An IP address is a unique address that identifies a device on the internet or a local network. IP stands for “Internet Protocol,” which is the set of rules governing the format of data sent via the internet or local network. Internet Protocol works the same way as any other language, by communicating using set guidelines to pass information. All devices find, send, and exchange information with other connected devices using this protocol. By speaking the same language, any computer in any location can talk to one another. IP addresses are of two types:   Private IP address: Every device that connects to your internet network has a private IP address. This includes computers, smartphones, and tablets but also any Bluetooth-enabled devices like speakers, printers, or smart TVs. With the growing internet of things, the number of private IP addresses you have at home is probably growing. Your router needs a way to identify these items separately, and many items need a way to recognize each other. Therefore, your router generates private IP addresses that are unique identifiers for each device that differentiate them on the network. Public IP addresses A public IP address is the primary address associated with your whole network. While each connected device has its own IP address, they are also included within the main IP address for your network. As described above, your public IP address is provided to your router by your ISP. Typically, ISPs have a large pool of IP addresses that they distribute to their customers. Your public IP address is the address that all the devices outside your internet network will use to recognize your network. NAT is a technology that has helped to extend the life of IPv4 by sharing one public address to multiple private addresses, this is what allows you to get online with all of your devices at home without having a unique and expensive address for each device.   What about IPv6? OCCOM is committed to delivering IPv6, currently tests are being carried on for the deployment of IPv6 on selected connections and we look forward to sharing more news about this deployment when it is ready for distribution to our customers. Until IPv6 is ready for deployment OCCOM will be sharing IP addresses using CG-NAT. OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel:1300 200 999

Telstra fined $1.5m for not letting customers keep their phone numbers

Published on: 05-05-2021 Telstra fined $1.5m for not letting customers keep their phone numbers Telstra has copped a fine of more than $1.5 million for not letting consumers keep their existing phone numbers as they tried to switch to another network. Between March and July 2020, the telco suspended most of its local number porting operations, saying the decision was due to the impact of COVID-19 on its “offshore operations” in India. In total, 42,000 customer accounts (business and residential landline) were either unable to move to another telco, or switch to Telstra, according to the Australian Communications and Media Authority (ACMA), the regulator that issued the penalty. In a statement on Tuesday, ACMA said Telstra had “unilaterally cancelled transfer requests that were scheduled to occur and stopped accepting new requests”. “This was done without prior warning to other telcos, which were left not being able to help new and existing customers to transfer their service, while keeping their phone number.” It also said Telstra did not fully resume porting operations until July 2020, and did not clear the backlog of requests until October 2020. “We appreciate Telstra had difficulties due to COVID-19 and we took this into account in our enforcement actions, including the size of the financial penalty,” said ACMA chair Nerida O’Loughlin “However, it is clear Telstra, for a sustained period, did not have sufficient plans in place to comply with an important consumer safeguard that promotes competition in the telco market.” The regulator has also given Telstra a formal direction to comply with the Local Number Portability Industry Code, which attracts a $250,000 fine for each contravention. Telstra cites COVID in response Telstra stuck an apologetic tone in its response to the ACMA penalty. “This issue happened at the height of the first global wave of COVID, a time that tested everyone’s resilience and crisis management,” the telco said in a statement to ABC News. “Given the number of our people and services affected by the pandemic, we could not guarantee that numbers would be ported correctly and decided to hit pause until we could be sure that we would not leave people without a service. “We worked hard to get all our porting services operating again as quickly as possible. “Since then we’ve made a range of changes to ensure we can continue to meet our regulatory obligation to provide number porting services.”   From: https://www.abc.net.au/news/2021-05-04/telstra-fine-acma-port-phone-number/100113710 OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel:1300 200 999

How to do a speed test?

Published on: 04-04-2021 Step 1 – Turn off your computer’s WiFi You can follow below guide to learn how to turn off WiFi under various operating systems: • Windows – https://pcsupport.lenovo.com/au/en/solutions/HT500407 • macOS – https://support.apple.com/en-us/HT201974 Step 2 – Connect computer/laptop to your modem/router Connect your computer/laptop from its Ethernet port directly to any of the LAN ports on the back of your modem/router using an Ethernet cable. Step 3 – Once your computer/laptop is connected, please perform the following: • Close all programs that may consume data on your device • Disconnect all other devices that connect to your modem/router • Visit https://speedtest.net on any web browser • Make sure you have selected “Telstra – Sydney” as the testing server and click “Begin Test” to start Step 4 – Take full screenshot of the test results and reply back to us To help best analyse the issue, please perform the above routine 1-2 times during peak time (6PM – 12AM) and 1-2 times during off peak time. Once you have obtained the speed test results, you can simply reply this email or send to support@occom.com.au, our team will further diagnose the case for you. OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel:1300 200 999

These Suburbs Will Be the Next to Receive the NBN Fibre Upgrade

Published on: 03-09-2021 After an extremely long rollout spanning eight years, NBN Co announced last year that it would be upgrading half the outdated FTTN network to FTTP. In the 12 months since this announcement, NBN Co has been steadily revealing which suburbs will be next in line for a full-fibre upgrade. This week another 300,000 homes and businesses have been added to that list. What is the FTTP NBN upgrade? The switch from nbn fibre plans FTTN (Fibre to the node) to FTTP (Fibre to the premises) is fairly significant as it replaces a lot of old copper wiring technology that limits internet speeds to these areas. FTTP is considered one of the fastest internet connections in Australia and should allow more customers to access up to 1 Gbps speeds on the NBN fibre plans. $700 million is also being spent on creating business fibre zones across Australia which will give more business premises access to top tier speeds. Some FTTC and HFC connections are also getting the upgrade, bringing the whole initiative to a $3.5 billion cost. Which suburbs will be eligible for an upgrade next? On Tuesday, NBN Co released a list of the suburbs that will be next to benefit from the FTTP upgrade. These 300,000 additional premises will bring the upgrade plan past 1.4 million homes and businesses that have been announced so far. NBN Co is aiming to enable FTTP in 2 million additional homes by 2023. To be eligible for this upgrade plan, NBN Co said its selection criteria was based on areas where the company anticipated “strong demand for higher speeds; where it can provide maximum benefit to the most customers; where it can deploy with speed and agility, and where its multi-billion-dollar investment is most likely to spread and multiply economic activity across the nation.” The suburbs that will be qualifying next include: NSW: Albion Park Rail, Alstonville, Ambarvale, Avalon Beach, Banora Point, Beaumont Hills, Berkeley, Brighton-Le-Sands, Broulee, Bundeena, Callala Bay, Callala Beach, Campbelltown, Currans Hill, Dalmeny, Farmborough Heights, Figtree, Glen Alpine, Glenmore Park, Glenwood, Goonellabah, Goulburn, Harrington Park, Kellyville, Kellyville Ridge, Keiraville, Lake Heights, Lennox Heads, Mollymook Beach, Mount Warrigal, North Nowra, Palm Beach, Pottsville, Rouse Hill, Ruse, Stanhope Gardens, Sussex Inlet, Sutherland, The Ponds, Tweed Heads, Tweed Heads South, Unanderra, Warrawong, Windang, Yamba. VIC: Beaconsfield, Berwick, Craigieburn, Echuca, Kialla, Mornington, Narre Warren South, Lakes Entrance, Myrtleford, Newport, Pakenham, Port Fairy, Sunbury, Tarneit, Traralgon, Wangaratta, Warrnambool, Williamstown, Williamstown North, Woori Yallock. QLD: Battery Hill, Bellbowrie, Bli Bli, Brassall, Brinsmead, Coomera, Darling Heights, Edmonton, Condon, Harristown, Maroochydore, Moggill, Newtown, Oakey, Palm Cove, Redland Bay, Sippy Downs, Smithfield, Springfield Lakes, Toowoomba City, Upper Coomera, Yorkeys Knob. SA: Clovelly Park, Craigmore, Findon, Mitchell Park, Morphett Vale, Rosewater, Woodville South. WA: Armadale, Atwell, Bassendean, Bayswater, Beaconsfield, Cannington, Claremont, Forrestfield, Fremantle, Innaloo, Morley, Myaree, Piarra Waters, Port Kennedy, Rockingham, Safety Bay, Seville Grove, Shoalwater, Stirling, Waikiki, Wattle Grove, White Gum Valley, Willagee, Wilson. The ACT, Northern Territory and Tasmania are noticeably absent from this list, however were included in NBN Co’s previous announcement of 900,000 areas in May. So when can these suburbs actually expect to access this fancy new upgrade? Kathryn Dyer, COO at NBN Co, said: “We will launch a small-scale pilot of the FTTN to FTTP upgrade program to enable the first eligible premises to access a higher speed NBN Home Fast, NBN Home Superfast or NBN Home Ultrafast service via their chosen internet retailer in November this year.” Customers will need to opt for a higher speed FTTP plan with their ISP once available to take advantage of the new upgrade. From: https://www.gizmodo.com.au/2021/09/nbn-fttp-upgrade-eligible-suburbs/ OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel:1300 200 999

How to select nbn™ modem router?

Published on: 02-04-2021 NBN technology type: Whether you need a modem or a router will depend on the nbn™ technology type. In some cases, the hardware that comes with your nbn™ connection will serve as your modem, so you will just need a router. Here is what you will need based on your connection type: FTTP – Fibre to the premises utilises fibre optic cable to connect your premises directly. In order for this connection to work, a utility box will be required to be installed outside of your premises in addition to a connection box that is installed inside the premises. FTTP is the best nbn™ connection type of technology which is more consistent in its delivery of ultrafast internet speed. You will need to connect a router to Network Termination Device (NTD) to access Internet service via WiFi. FTTN – Fibre to the Node utilises fibre optic cable to the nearest node to your premises. The signal from the optic fibre cable then travels down through existing copper lines to the primary telephone wall socket. A VDSL2 compatible modem router is required for this type of connection to work. FTTB – Fibre to the Building utilises fibre optic cable all the way to a shared point in the building’s communications room. From there, the connection travels along the existing copper lines to each customer. In order for this type of connection to function a VDSL2 compatible modem router is required. FTTC – Fibre to the Curb is the newest technology available in which it is capable of bringing optic fibre cables almost all the way to your premises. The connection then travels through existing copper cables into the home for quick and stable internet. An nbn™ connection device, short for NCD, is then set up within the premises and then connected to the primary telephone wall socket. You will need to connect a router into nbn™ NCD to access Internet service HFC – Hybrid Fibre Coaxial is utilised where there is an existing cable network can be used to make the final part of the connection. Similarly, with FTTN and FTTB, fibre optic cable is connected to a nearby node. A coaxial cable is then used to connect to an nbn™ device which is installed inside the customer’s premises. You will need to connect a router to nbn™ HFC NTD to access the Internet service.   How many devices are you connecting to the Wi-Fi? A modem router can generally accommodate up to 32 clients per wireless band. So, if the number of users is expected to be higher than that, then a dual-band router is suggested which can make the connection in two different frequency bands i.e., 2.4 GHz and 5GHz. A number of wired clients depend upon the number of ethernet ports available at the back of the modem router. Generally most of the modem routers equipped with four ethernet ports and most of the modern-day modem routers equipped with a wan port as well as with the rest of the LAN ports. What is the 802.11 family? Wi-Fi was developed and standardized by the Institute of Electrical and Electronics Engineers, which classifies the technology within the 802 family of standards for local area networks. The IEEE’s full code for Wi-Fi is 802.11. Older models of routers use 802.11 standards with the letter followed by such as “a”,” b”,” g”,” n” etc. But for the modern-day broadband internet, the least version suggested is 802.11ac. With every upgraded version of the standard, there is a boost of internet speed provided by the router. For example, “ac” routers which are also known as Wi-Fi 5 router can provide wireless connection on dual-band i.e., 2.4 GHz and 5 GHz. There is less interference in the “ac” router as it can have access of 5GHz, which previous routers could not as they use 2.4Ghz only. You can find many other signals in the same frequency range such as radios to the baby monitors to microwave ovens, hence, there would be a lot of interference in the signal. The latest version of 802.11 is “ax” which is also known as Wi-Fi 6. Wi-Fi 6 technology is not only about high speed but also about high(wide?) range. Instead of boosting the speed for individual devices, Wi-Fi 6 is all about improving the network when a bunch of devices is connected. Wi-Fi 6 has introduced a mesh router system(which system?) which consists of the main router that connects directly to your modem, and a series of satellite modules, or nodes, placed around your house for full Wi-Fi coverage. They are all part of a single wireless network and share the same SSID and password, unlike traditional Wi-Fi routers. At OCCOM we provide our client with WI-FI 6 routers as well. We recommend our NETGEAR AX1800 MESH WI-FI 6 2-PACK router which has a dual-band, speed up to 1200 Mbps, and anti-interference capability. USB Compatibility: Also, you can consider if your modem router is equipped with a USB port or not. Look on the back of your router and you will probably see a USB port. A router will typically connect to a modem over Ethernet to provide it with a connection to the Internet, so what is the USB port for? The USB port on the back of a router allows for different peripherals to be connected. The most common use cases are connecting a printer or external storage device, so they are accessible to multiple devices over a fixed wireless connection. How about the Wi-Fi coverage? Wi-Fi modem routers operating on the 2.4 GHz band can reach up to 150 feet indoors and 300 feet outdoors. Older 802.11a routers that ran on 5 GHz bands reached approximately one-third of these distances. Newer 802.11n and 802.11ac routers that operate on both 2.4 GHz and 5 GHz bands reach greater distances. You can choose the modem router based on the wireless range that you require. If you happen to have a large home or an … Read more