Service & Plan FeesStatic IP Address$10.00 per month

Account & Billing Fees	Dishonoured Credit Card Fee	$6.00
	Dishonoured Bank Account (Direct Debit Rejection) Fee	$6.00
	Chargeback Fee	$44.00
	Late Payment Fee	$15.00
Surcharge Direct Debit Bank Account $0.38 per transaction Visa / MasterCard $0 Non-Direct Debit PayID $0 Bank Transfer $0 WeChat Pay / Alipay 1% per transaction
Downgrade Plan Fee	$50.00
Early Termination Fee	$5 per remaining contract month
Relocation Fee	$99.00
Installation & Connection Fees	New Development Charge	$300.00
	Professional Installation Fee (NBN)	$165.00
	Subsequent Installation Fee (NBN)	$297.00
	New Connection Charge (OptiComm – without MATV)	$330.00
	New Connection Charge (OptiComm – with MATV)	$550.00
Appointments & Onsite Visits	Missed Appointment / Late Cancellation Fee (NBN)	$165.00
	Missed Appointment Fee (OptiComm)	$97.00
	Missed Appointment Fee (Occom)	$80.00
	Incorrect Callout Fee (OptiComm)	From $297.00
	Incorrect Callout Fee (Redtrain)	$132.00
	Incorrect Callout Fee (SUPA Networks)	$199.00
	Onsite Support Fee	From $120.00
Delivery & SIM Fees	Delivery Fee	$18.00 / $20.00 (Express)
	SIM Replacement Fee	$5.00 – $10.00
Phone & Number-Related Fees	Business Home Phone Port-In Fee	$55.00 – $165.00
	13/1300/1800 Number Fee	$275.00 – $22,000.00
	13/1300/1800 Number Handling Fee	$275.00