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Published on: 12-12-2023 As Australian businesses and consumers grow frustrated with their telecommunications providers, amid service disruptions and slow speeds, responsive customer support stands out as a driving factor behind customer satisfaction. While overall complaints to the Telecommunications Industry Ombudsman (TIO) were down 10 per cent in the first quarter of 2023-24, compared to the previous quarter, the number of unresolved cases leapt 20 per cent as Australians struggled to get satisfactory service from their telco. Unresolved cases rose by 20 per cent in the first quarter of 2023-24, according to official figures, adding to the frustrations of customers. “No or delayed action by provider” accounted for more than 70 per cent of all TIO complaints, 45 per cent of escalated complaints and 46 per cent of unresolved complaints, remaining one of the most difficult issues for telco customers to address even after engaging the ombudsman. Customers Left Hanging At its annual member forum in November, the TIO also reported that language barriers can further increase this frustration, as non-English speaking customers struggle to convey the problems they are facing and get issues resolved by their internet service provider. Unresolved internet outages leave people disconnected and businesses in disarray, with the impact extending from point-of-sale outages to transport disruption. Customer dissatisfaction is not only due to the shortcomings of connection technologies but also the lack of initiative and transparency from their service providers, says Philip Luo, CEO of Occom, one of Australia’s highest-rated internet service providers. Luo established Occom in Sydney in 2016 with the clear intention of exceeding Australian expectations when it came to customer service. “Incident and customer service response times generally tend to be slower in Australia compared to what is considered standard across the world,” Luo says. “In other countries, especially in Asia, issues are typically addressed and resolved within hours of reporting. “After a thorough examination of Australia’s technological landscape and support offered by local service providers, we identified an opportunity to effectively rectify customer experience issues by implementing a comprehensive, multi-lingual and omni-channel support platform.” Connectivity Adding to Frustration Another factor driving business and consumer dissatisfaction is the speed and reliability issues of NBN connection technologies such as fibre to the node (FTTN) and fibre to the curb (FTTC), which still rely on sections of the old copper telephone network. TIO complaints are down from their levels at the height of the rollout of the national broadband network, which saw some businesses and homes left without fixed-line services for months as NBN Co worked to bed down the multi-technology mix’s array of last-mile connection technologies. Customer complaints at the height of the NBN rollout were not just due to technical issues but also the red tape which saw homes and businesses left in limbo – with no one wanting to accept responsibility for restoring their previous service while they waited for the NBN connection issues to be rectified. NBN Co’s offer of a full Fibre to the Premises (FTTP) upgrade, available to many homes and businesses currently relying on FTTN and FTTC, is helping address some customer issues when it comes to connection faults, as well as internet speed and reliability. NBN Co is on track to offer the upgrade to up to 10 million homes and businesses by the end of 2025, covering 90 per cent of addresses across the country. “While upgrading more businesses and homes to FTTP will fix some speed and reliability issues, the upgrade fails to rectify the pervasive challenge of sub-par customer service that plagues the experience of countless Australians,” Luo says. Demanding a Better Service Occom stands out as a top-rated Australian internet service provider (ISP), evidenced by more than 6000 5-star Google reviews, and total reviews averaging 4.9 out of 5 stars. Its rapid growth and commitment to exceptional service have earned it consecutive listings in the AFR Fast 100 in 2022 and 2023. Occom’s average wait time to speak to a support team member is 17 seconds, with around 80 per cent of calls answered in under 20 seconds. This extends to swift response times and resolutions for business customers who cannot afford disruptive connectivity issues. It prioritises responsive customer service through WhatsApp, Facebook Messenger, iMessage and WeChat – as well as the traditional support channels – offered in English, Mandarin, and Cantonese. Hindi, Korean, Malaysian and Japanese. Traditionally, Australians are reluctant to move away from a brand they have always been with, and this is particularly evident in the telecommunications industry, Luo says. This hesitation to switch, despite ongoing dissatisfaction, suggests a gap in consumer awareness of available alternatives. He advises businesses and consumers to look for service providers that meticulously push for solutions and excel in delivering exemplary customer service marked by unparalleled attention, responsiveness, and satisfaction. While ongoing challenges in Australia’s internet and mobile services remain, Luo says there are companies committed to supporting all customers by swiftly resolving issues. The communications landscape is evolving, with a growing emphasis on accountability and solution-oriented approaches. “More Australians are recognising the benefits of engaging with customer-centric service providers,” he says, “where the emphasis is not just on competitive pricing, but also on rapidly addressing and resolving issues, thereby significantly enhancing the overall customer experience.”. “This focus on service quality, which is increasingly recognised in the market, may prompt consumers to look beyond traditional options and consider the benefits of making a switch. Copyright ownership belongs to AFR (Australian Financial Review), All rights reserved OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 … Read more
Published on: 12-05-2023 NBN Co has announced a significant change to its FTTP upgrade projects within the FTTC coverage area. Instead of giving users advance notice of five working days, users will now receive a minimum of one business day’s advance notice prior to the initiation of any upgrade works. This new approach aims to enhance the overall efficiency and responsiveness of the NBN Co’s upgrade process. The company can streamline its operations and potentially complete the upgrades more quickly by cutting down the length of its notice period to one day only. This will benefit customers by providing them with faster access to improved Internet services and an overall better experience. Despite the reduced notice period, NBN Co has assured customers that all necessary precautions will be taken to minimize disruptions during the upgrade process. The company will continue to work closely with local communities, ensuring that residents and businesses are well-informed about the upgrade schedule and any potential impacts on their services. The notification update will be implemented come the 1st of June. This upgrade is right now in progress as a part of NBN Co’s on-demand fibre initiative, in which residents within the FTTC area have the opportunity to upgrade to a full-fibre by choosing either a 250Mbps plan or a higher-speed unlimited nbn internet plans exceeding 250Mbps. A spokesperson from NBN Co has stated that at the moment, the company offers end users a minimum of 5 weekdays notice period prior to any scheduled downtime resulting from the upgrade of FTTC to FTTP connections. Furthermore, he added that occasionally, giving early notice of potential service disruptions has resulted in confusion and redundancy of our tasks, particularly when informing end users about looming outages. According to an NBN Co spokesperson, “These issues may arise due to unforeseen circumstances, such as inclement weather or imposed restrictions. Consequently, we are often compelled to disseminate additional notifications, not only to defer the initially planned maintenance but also to reschedule it for a later date.” In the words of an NBN Co spokesperson, “We’re able to reduce the chance of these circumstances happening, providing assurance to customers and our employees regarding scheduled maintenance, leading to an effective delivery timetable.” The spokesperson further stated that the real downtime for upgrading an FTTC user to FTTP is roughly 15 minutes. This also impacts neighbours connected to the same distribution point unit (DPU) on the street, as NBN Co utilises DPUs that can accommodate 4, 8, or 16 properties. However, the spokesperson mentioned this would “only occur once per DPU.” “Should other users on the DPU want to upgrade to FTTP later on, no outage would be necessary as long as it’s a standard upgrade,” the spokesperson further explained. Overall, this change to the fibre upgrade process demonstrates NBN Co’s commitment to delivering better Internet services to Australians more quickly and efficiently. By streamlining the upgrade process and responding to customer feedback, the company hopes to provide a more satisfactory experience for users as it continues to improve the nation’s broadband infrastructure. Eager for the latest update by NBN Co? Our blog page has got you covered. OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999
Published on: 04-10-2023 In the contemporary digital era, fast, reliable, and efficient broadband connections have transformed from a luxury to a necessity. One name that consistently emerges as a top-tier carrier in the broadband sector is the National Broadband Network’s Full Fibre. But what makes it so sought-after, and why are businesses and homeowners alike rallying behind it? Let’s explore the compelling logic behind choosing NBN Full Fibre. Why opt for fibre? Going with full fibre is a logical choice.Having the NBN FTTP connection to your residence will turn your place into an Internet hub. With the typical Australian home having 21 connected devices, FTTP offers speedy, dependable, and steady internet connectivity, even during peak hours.* Crucially, it’s crafted for an era where technological advancements and multi-device households are standard. Experience the Peak of NBN SpeedsA complete fibre connection grants you the privilege to tap into NBN’s elite speed level – Home Ultrafast. This is nearly 18 times quicker than the typical NBN residential connection, providing peak wholesale speeds nearing 1Gbps. Download at Lightning Speeds with NBNExperience the zenith of residential download speeds with NBN – perfect for seamless, cinema-quality streaming at home. Rapid Uploads Like Never BeforeWith the fastest NBN residential upload speeds, ensure an unparalleled work or study experience from the comfort of home. Steady and Reliable ConnectivityNBN’s full fibre direct-to-home connection poses a lesser risk to physical and environmental damage compared to other NBN tech, guaranteeing consistent speed, minimal interruptions, and durability. Seamless Multi-device Online ExperienceWith the advanced NBN speed tier, effortlessly connect multiple devices online simultaneously without any lag. NBN’s Premier Home Connection ExperienceThe nbn Fibre to the Premises (FTTP) doesn’t just enhance your online interactions like video calls, gaming, or live streaming with faster responsiveness and reduced lag. It also paves the way to NBN’s top-speed tiers. Engage in video chats, photo uploads, hefty downloads, online gaming, or streaming – all with minimal glitches or interruptions. Step Into the Bright Future of FibreWhile fibre connections are celebrated for their vast data capacities and near-gigabit speeds, many are unaware of their potential evolution. With ongoing fibre technology advancements, even faster speeds are on the horizon. Dive into tomorrow with NBN’s full fibre today. Championing a Sustainable FutureInherently energy-saving, fibre technology operates efficiently using light. With its passive nature, the entire network doesn’t rely on continuous electronic activity. The only power-dependent components are found in the exchange and the NTD connection box. It does not only outperform copper lines in durability, but optical cables also have a longer lifespan and demand fewer repairs. Conclusion The logic behind opting for NBN Full Fibre is multifaceted. It’s not merely about the immediate gratification of speedy downloads (although that’s undoubtedly a perk). It’s about equipping your home or business with a broadband connection that promises consistency, reliability, and adaptability to future demands. In making the choice to invest in Full Fibre, you’re not just thinking about the present. You’re ensuring that as the world becomes more digitally entwined, your connection won’t be the weak link holding you back. With NBN Full Fibre, you’re making a clear statement: you’re ready for the digital future, and you’re equipped with the best to face it. Let Occom help you to get the NBN Full Fibre connection, Contact us now. OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999
Published on: 06-01-2022 The NBN has disclosed the locations that will be targeted for FTTN upgrades, allowing customers to place orders with ISPs. It is part of the company’s larger $3.5 billion network expansion plan, which intends to make the NBN’s highest wholesale speed tiers available to about 8 million locations, which is about 75% of homes and businesses on the fixed-line network, as demand arises, by 2023. Which suburbs are in the queue? By the end of November, The first localities to receive FTTN upgrades will be Castle Hill in Sydney, Salisbury, Golden Grove, and Osborne in Northern Adelaide On January 27, Elizabeth in Adelaide, Holsworthy and Liverpool in Sydney, and Lyndhurst in Melbourne will be added. On Febuary , Berwick South in Melbourne, as well as Gepps Cross and Croydon in Adelaide, will be included. Service areas in Cannington and Girrawheen in Perth are included in the final batch, which is slated for February 20, 2022. On March, A single batch of Fibre to the Curb (FTTC) service locations will be ready for testing on March 14th. In Adelaide, Elizabeth and Croydon will be affected; in Sydney, Kogarah, Springwood, and Revesby will be affected; and in Melbourne, Seaford and Coburg will be affected. FTTN will be tested until March 21 of the following year, with the last order placed on March 14, and FTTC will be tested until May 9 of the following year, with the last orders called on April 28. Between December 20 and January 10, the NBN stated that it would not accept test orders. The agreement states that NBN expects RSP to share the maximum number of test orders under this test: 500 for the FTTN Network and 25 for the FTTC Network. “It began testing in September with a small number of retailer ISPs,” NBN later stated. They will, however, be able to place orders to connect to approximately 6,000 locations, with approximately 25,000 locations being eligible throughout the trial. New fibre has been installed in 17,000 locations across New South Wales, Queensland, and South Australia. Furthermore, 325,000 premises in Australia are undergoing the construction of local fibre extensions. NBN has so far rolled out 3,100 kilometres of new fibre. To receive an upgrade of a full fibre connection, FTTN users should always procure a plan that is faster than 100 Mbps and while FTTC users should always procure a plan that is faster than 250 Mbps. The next 200,000 premises will be able to upgrade from FTTN, with work set to begin on Monday. In that regard, 400,000 new premises will be announced to meet the company’s two million premises upgrade target. NBN COO Kathrine Dyer said on Monday: “By the end of 2023, we expect to be able to provide access to NBN’s highest wholesale speed tiers on-demand to around 8 million premises, which is around 75% of homes and businesses on the fixed-line network.” From: https://www.zdnet.com/home-and-office/networking/nbn-kicks-off-fttn-upgrade-tests-in-sydney-hills-shire-and-northern-adelaide/ OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999
Published on: 06-01-2022 To keep a close eye on their economy, the National Broadband Network (NBN) amended the law so that customers will be able to place orders with retailer ISPs with effect from March 2022. As part of the expansion, more people will receive it directly to their homes, reversing the government’s previous stance. Despite the fact that the technology is currently gigabit-capable, NBN Co plans to upgrade parts of its fibre-to-the-curb (FTTC) network to full fibre. Concurrently, NBN also announced that the next 200,000 customers will be able to upgrade from FTTN to FTTP. This latest announcement now leaves only 400,000 premises remaining to be announced to complete the company’s two million premises able to upgrade target. Finally, the NBN announced that the process of sending invitations to customers to upgrade to FTTC will begin in March 2022. Almost 50,000 FTTC Network Connection Devices (NCDs) have been replaced by NBN. The company was looking for a long-term solution to lightning damage to FTTC equipment. FTTC users can place an order for 250 Mbps or above. On the other hand, FTTN can only order a faster plan than 100 Mbps to receive an upgrade. “We are on track to achieve our goal of enabling around 8 million premises, or up to 75 percent of homes and businesses on the fixed-line network, to access NBN’s highest wholesale speed tiers, on-demand, by the end of 2023,” NBN COO Kathrine Dyer said. On Monday, the company announced its first quarterly result, with a total increase of 17% in AU $1.25 billion. Moreover, earnings before interest, taxes, depreciation, and amortisation increased from AU $102 million to AU $714 million. On the contrary, payments to Telstra and Optus decreased from AU $469 million in the first quarter of last year to AU $86 million in the first quarter of this year. Whatever comes and goes, digital work has the potential for continuous succession. When COVID struck the entire world, it was difficult for each country to keep their lives on track. Life appeared to have ceased. As a result of this, a hidden revolution emerges. Which suburbs will be next in line for an upgrade? *Asterisk indicates that the NBN is expanding its upgrade coverage in that area. New South WalesAnna Bay, Bonnells Bay, Buff Point, Caves Beach, Dubbo*, Forresters Beach, Inverell, Merewether, Mudgee, Muswellbrook, Narromine, Orange*, Parkes, Port Macquarie, San Remo, Thurgoona, Wamberal, Wellington, Windradyne, Wyoming, Wyong. VictoriaBell Park, Cape Paterson, Diamond Creek, Doreen, Drysdale, Echuca*, Greenvale, Hamlyn Heights, Jan Juc, Lara, McCrae, Mildura, Norlane, Rosebud, Sale, Taylors Lakes, Torquay, Whittlesea, Wonthaggi, Yarra Glen. QueenslandAvoca, Biloela, Caboolture*, Coolum Beach*, Deception Bay, Frenchville, Goondiwindi, Lammermoor, Mango Hill, Narangba, Taranganba. South AustraliaDavoren Park, Greenwith,Smithfield. Western AustraliaDianella, Edgewater, Ferndale, Gosnells, Hamilton Hill, High Wycombe, Hillarys, Lynwood, Morley*, Noranda, Padbury, Port Kennedy*, Spearwood, Stratton, Swan View, Wanneroo, Willetton. From: https://www.nbnco.com.au/corporate-information/media-centre/media-statements/nbnco-announces-900000-more-homes-eligible-for-fibre-upgrade Why choose Occom, as your Internet Service Provider? Occom, one of Australia’s top-rated ISPs, has been a major catalyst in NBN reforms, contributing to the nation’s economic upsurge. Today, our Services have an impact on people’s lives. Understanding the need, we have introduced offers and plans in full compliance with the NBN upgrade amendment. Let’s go with our amazing fibre package! OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999
Published on: 05-12-2022 OCCOM is listed in the Australian Financial Review Fast 100 as one of the growth champions in the Australian market. Occom has achieved high growth based on high internet speeds, quick set up of your internet supply and excellent trouble shooting of internet services to provide their customers with great service. To help enable our customer service we have support in English, Mandarin, Cantonese and Hindi. Philip Luo, CEO of Occom adds “We are very proud and grateful for this recognition and our goal is to continue to provide and improve our services to our loyal existing customers and to also help us get new customers, both residential and business. In addition to getting the recognition from the AFR Fast 100 list Occom has also received the 2022 Mozo Experts Choice Award for internet service provider. We are also delighted to have a 4.9/5 customer satisfaction rating from over 4000 Google customer reviews. I would like to thank all our loyal customers for their support and to our team who are totally committed to giving our customers a great experience. While delighted with our 2022 performance our goal is to continuously improve and to make your experience even better. Thank you.” About Occom – Occom aims to provide the fastest unlimited internet plans in the Australian market. Regardless of whether it is residential or business needs, our promise is to provide excellent and quick customer service so that you will accomplish your goals and succeed. Occom provides broadband services with unlimited internet deals, mobile SIMs, home phone services and routers for better Wi-Fi. Occom fibre internet plans are highly competitive, and it strongly values customer satisfaction. To browse our internet plans and learn more about unlimited WiFi plans, please visit – NBN plans & Opticomm plans OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999
Published on: 05-08-2022 Too small for their needs NBNCo claims almost one in three NBN users is effectively on the wrong plan, one that is too small for their needs based on their bandwidth consumption habits. The company revealed the statistics – drawn from internal data to the ACCC that was published yesterday. The company’s main submission offers data on what NBNCo calls “maximum utilisation”, a measure it uses to check whether or not end users’ chosen speed tier plans match their internet consumption patterns. NBNCo feeds this data to retail service providers (RSPs) regularly as a kind of prompt for retailers to review the plan users are signed up to and suggest those users upgrade. NBNCo’s submission demonstrates a belief within the company that a significant proportion of its total customer base are stuck on plans that are too small to fulfil their needs. “As of April 2022, 45 percent of all NBN 25 Mbps services in operation reach their maximum possible utilisation at least twice a month, suggesting that these services are being used at the limit of their bandwidth capacity. This has significantly increased from 33 percent in April 2021.”NBNCo said. “Across all speed tiers, 29 percent of NBN services in operation achieve their plan’s maximum utilisation threshold at least twice a month.” “This suggests a high level of usage intensity of the NBN network, which is rapidly increasing over time.” A 25Mbps user would hit “maximum utilisation” if their internet-based activity saw them reach their 25Mbps download speed limit or 5Mbps upload speed limit twice a month, according to NBNCo’s definition. NBNCo explained the number as follows:“The lower the maximum available bandwidth, the longer applications such as game downloads will take to complete.” “Even with services operating at their maximum speed, these game downloads can take several hours to half a day to complete.” “NBNCo believes this is a poor customer experience.” From: https://www.itnews.com.au/news/nbn-co-says-almost-one-third-of-users-on-the-wrong-plan-583317 OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999
Published on: 04-04-2022
FTTP as a major occupant of the internet is the only fibre technology with higher speed tiers. Reaching better speeds in maximum instances is exclusiveto Fibre to the Premises (FTTP) technology. Recently, NBNCo has declared that it is improving access to higher speed tiers throughout their present NBN serviced footprint.
Published on: 03-05-2022 Telstra Velocity is upgrading On 24 December 2020, Uniti Group Limited acquired Telstra Velocity Fibre Network with 50,000 active services, now waiting in transition to Opticomm Network, a subsidiary of Uniti Group Limited. Telstra Velocity uses old technology and now since Opticomm owns Velocity, it will soon perform a network upgrade to modern and latest technology. This upgrade will make internet more reliable and end users will get opportunity to select higher speed plans (upto 1Gbps) in a competitive rates in these areas. How does upgrade benefit End Users? Faster Speed Plans Telstra Velocity only had two speed tiers Velocity Standard Speed 25/1 Mbps ( 25 Mbps download/ 1 Mbps upload) Velocity Premium Speed 80/5 Mbps (80 Mbps download/5 Mbps upload) However, after the transition and upgrade you get options to chose high speed tiers with great upload speed. Exclusive offer for 2TB Data Rocket & Lightning plan: Lightning Plan 1000/50 Mbps Rocket Plan 250/25 Mbps For other plans: 100Mbps/50Mbps/25Mbps/12Mbps (unlimited data) Superfast Plan 100/20 Mbps Boost Plus Plan50/20 Mbps Boost Plan 25/5 Mbps Basic Plan 12/1 Mbps Better Pricing Telstra Velocity had higher prices compared to other fiber services in Australia, but that’s about to change. Residents in this area can now can get a high speed, stable and reliable internet plan for a highly competitive monthly rates. Occom basic plan starts with the price of $56.88. Please view our plans and prices in detail here. Excellent Customer Support Our knowledgeable technical team resolves 80 % issues upon first contact. Remaining issues is handled by our experienced team in time sensitive matter and try to resolve it ASAP. We have multichannel support available and try to reduce the wait time as much as possible. When will upgrade happen? As per Opticomm, Network upgrade will start from July 2022 and will happen on an area by area basis, based on the geographic location. The upgrade should take approximately 13 months to be completed throughout the Velocity Estate In order to upgrade the network, Opticomm will need to arrange a technician to perform an onsite visit and make necessary changes. What will change at your end? Nothing will change at your end until it’s time for the technician of Opticomm to come out. We recommend contacting OCCOM at 1300 200 999 or joining our Live chat. Based on your address, our sales representative can advise when your area will be ready for upgrade and guide you further steps. What is Opticomm? OptiComm is a licensed and public listed Australian Telecommunications carrier specialising in the design, construction, operation and maintenance of broadband network such as Fibre-to-the-Premises (FTTP) network for residential and business developments. OptiComm has now grown to become one of the largest public listed providers and operators of fibre broadband services across Australia. OptiComm can support up to Lightning (1000/40 Mbps) speed plan in selected addresses. OCCOM Special Promotion OCCOM is one of the top rated internet providers of Opticomm and we can provide great quality internet service in your address. We have highly competitive monthly prices and on top of that you can enjoy additional promotion for eligible addresses. SPECIAL PROMOTION!!!!! Additional promotion for these addresses only include: Save upto $10/mth for first 6 months No activation fee for eligible addresses ( Limited time Offer) — Sign up Now !! Please click here, to view OCCOM Opticomm fibre optic Velocity plan and promotion in detail. Three steps you need to do: Contact OCCOM and get your address checked Please contact OCCOM at 1300 200 999 or join our Live chat to get your address checked. Choose your new Opticomm plan with OCCOM Please choose a plan that meets your requirements or mention your requirements to one of our friendly agents and they can recommend a plan to meet your requirements. Schedule an appointment with an Opticomm approved technician OCCOM will help arrange an Opticomm approved technician to upgrade the network equipment at your premises Faster Response Faster Setup Faster Internet Speed Faster Troubleshooting Why choose OCCOM? 4.9/5 Rating Speaks for Itself Occom receives the highest ratings of all ISPs in Australia, with 4.9/5 stars on Google. We pride ourselves on the dedicated customer service that earned us these glowing reviews. Competitively Priced We have many speed tiers of best internet provider OptiComm fibre plans. Most of our fibre plans are unlimited and competitively priced so you can get the best deal from us. Perfect for Everyone Whether a renter living alone or a large family, we’ve got a plan for you. Working from home, online learning, video streaming, low latency gaming – we can cover all this and more. Transition RoadMap To view the transition roadmap, please click here. Transition RoadMap will change once, best internet provider Telstra and Opticomm proceed with the transition and upgrade. The Telstra Velocity’s suburbs are as below: WEST ENDSOUTH BRISBANEPOINT COOKELLENBROOKHIGHGATE HILLBUTLERDOREENCRANBOURNE EASTYANCHEPBYFORDFITZGIBBONPEREGIAN SPRINGSALKIMOSKEYSBOROUGHEYNESBURYCAVERSHAMDUTTON PARKROCHEDALEFAIRFIELDBELLAMACKDALYELLUPPIMPAMAREDBANK PLAINSSAFETY BEACHCARNES HILLMT COTTONYALYALUPLYONSWILTONMAUDSLANDBALDIVISBROOKWATERSMITHFIELDROUSE HILLVASSESOUTH YUNDERUPNORVILLETAROOMBALLKURABYCAPALABAST GEORGES BASINHOXTON PARK HARRISDALEMT BARKERCARRARADOCKLANDSTRINITY BEACHTRINITY PARKBANKSIA BEACHCOOMERATHE VINESREEDY CREEKJOHNSTONCLYDE NORTHPYRMONTHARRINGTON PARKMT LOUISADAYTONSHAWYERONGAFERN BAY DOUGLASRIDGEWOODKEWMURWILLUMBAHCOLEBEEMT LOWROTHWELLCHERMSIDECOORPAROOMARGARET RIVERLEPPINGTONBEAUMONT HILLSSOUTHPORTBENOWABAYONET HEADBEACONSFIELDCHAMPION LAKESBALMORAL CROYDONCALALASPRINGFIELD CENTRALMELBOURNEGOOLWADROMANA RURAL VIEWKANGAROO POINTSEVILLE GROVECOODANUPPARADISE POINTDOOLANDELLANORMAN GARDENSMCKAIL SOUTH COOGEEGLEDSWOOD HILLSWILLOW VALEVICTORIA POINTVINCENTIANORTH TAMWORTHEATONBURLEIGH WATERSPIARA WATERS PALM COVEWOOLLOONGABBAJURIEN BAYBUNYAEIGHT MILE PLAINSEAST MELBOURNENARANGBAGEOGRAPHEWEST TAMWORTHGLEN EDENDURACKBROADWATERKIRWANBILOELAMOORE CREEKRIVERBENDKALBARRICANNONVALEHINDMARSH ISLANDKINGSCLIFFSANCTUARY POINTUSHERDEERAGUNNERANG If you’re located in one of the suburbs above and would like to know more, please do not hesitate to contact us. We’ll try to make this transition as smooth as possible for you. OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999
Published on: 01-03-2022 It is undeniable that Sydney is one of the most beautiful cities in Australia. It has stunning architecture, world-renowned restaurants, wide-open green spaces, family-friendly places and many more locations of interest. A perfect city for travel, sightseeing, habitation, and work. If you are moving to Sydney, don’t forget to do a little homework and get ready to set up internet at your new home. Look forward to Netflix movie nights with the family and working remotely from your cosy screened-in patio. New House Internet Connection LBNCo is an independent wholesaler of solutions to Fibre-to-the-Premises (FTTP) network and a provider of fibre broadband infrastructure for selected new developments, retirement living communities and residences. There are quite a few Internet service providers (ISP) offering internet plans on the LBN network. Some providers might only operate in certain states, while others, like Occom pty ltd, are available Australia-wide. In order to see which LBN plans are available at your new home, you will need to search your address on the providers’ websites to see these plans, since these plans are not available on the LBNCo website. But is there any way you can make things easier and faster? Of course！Talk to Occom online support. As one of the best LBNCo providers in Sydney, Occom offers an easy one-stop guide & service when you are looking for a new internet service at a great value. Check us out! How to Connect with Occom | Step-by-step Guide Let’s start by checking your address The simplest way is to call 1300 200 999 or contact Occom support team on our LiveChat, WhatsApp, WeChat, etc. Use whichever way you are comfortable with since we are always responsive, no matter which platform you go through. There is no need to wait a long time for just a yes or no over the phone. No need to call back several times ever again. Many Internet service providers have replaced online support with chatbots and cut off phone support. It’s time consuming when you are looking for help and it’s torturous to wait for a response from these ISPs. I. If your address already has pre-installed routers by Occom: a. Find your perfect plan. b. Choose your length of contract. c. Register your details. d. Service activation email received. Connect to the pre-installed router using the WiFi username on it. II. If there is no pre-installed router at your address. a. Find your perfect plan. b. Choose your length of contract. c. Choose a router. d. Register our details. e. If you need a modem/router from Occom: After receiving a service activation email and the new router by mail, please follow instructions in the email and connect to the device. f. If you have your own modem/router already: Please follow instructions in the service activation email, set up the router and get connected. How to connect own modem/router to occom. Why Occom Internet? Word of mouth Barrier-free service Instant setup Responsive Professional support Great value Word of Mouth – Occom Product Review The Best Aussie Internet? Our customers think so! Occom is one of the best, especially when it comes to lbn provider reviews. Occom Google reviews As one of the top-rated LBNCo Internet Service Providers in Australia, Occom is already rated as high as 4.8 stars out of 5 in the 2,100+ reviews from users on Google Review. And these honest and objective reviews are still growing. Apart from LBN fibre, Occom is in strong partnership with major network providers, as well as having one of the most complete fibre coverages in Australia. We ensure high peak-time performance, day and night. Barrier-Free Service Smooth online communication is secured. Occom hotline Occom live chat Online service on multi-platforms Professional team, personal support Multilingual & responsive Call 1300 200 999 and talk to one of our knowledgeable team members. Find your answer with the least time spent. Choose the way you like, LiveChat, WhatsApp, Facebook, Line, WeChat, etc. and easily connect to Occom support team. Occom can assist you to choose the suitable internet plans at your new home within minutes. Real LiveChat. Communicating with a “smart” AI online is not always as effective as you expected. We are well aware of the absurdity when you are looking for an answer to a specific question but have to speak to a robot. Therefore, Occom offers a real one-on-one online chat experience smoothly operated by our professional team members. Also, Occom offers multilingual customer services. There’d be no problem with using the languages (i.e. English/Mandarin/Cantonese, etc.) you are comfortable with when looking for new internet plans with Occom. We’re ready to help. Instant Setup Your fibre service is generally activated within 24 hours by Occom. Pre-installation. A large proportion of new routers in buildings within Occom’s scope of service areas are already pre-installed. So as soon as we are connected, in most cases, Occom can help you finish the registration of your internet service and you are able to enjoy your new internet plan of LBNCo service WITHIN 24 HOURS. There would be no need to wait for a time-consuming parcel post of a router before you could finally configure one on your own. Occom routers haven’t been pre-installed? Don’t worry, the activation time of Internet services through Occom is also faster than other Internet service providers in Sydney. That’s Instant setup and Occom speed. Responsive Problem Solver We’re here to help, before and after your payment. Occom has a professional customer support team that ensures timely assistance, especially when unexpected network failures occur. Beyond that, real-time communication through multiple channels is available, which can make the troubleshooting progress much easier and more efficient. Why does Occom respond faster than others? Reliable support on multiple channels. It is easy to have Occom informed, and Occom reacts faster than other ISPs, especially when troubleshooting network connection issues. For instance, just by sending a picture of the device, Occom professional team members can figure out the problem and help resolve the issue. That’s also why there are so many positive reviews about Occom. There would be no need to wait for a delayed email response or worry that there is no one … Read more