Keeping Australia Connected with Care and Dignity
Affordable Plans
Ultra-Low
Budget Tiers
Included Hardware Options
$0 Barriers to Entry
$3/mth Senior Phone
Ultra-Low
Budget Tiers
Included Hard
ware Options
$0 Barriers
to Entry
$3/mth
Senior Phone
Multi-Channel Accessibility and In-language support
Four Live Languages
20-Second Response
Clear Documents
Multi-Channel Accessibility and In-language support
One-third of Australians were born overseas so we provide
end-to-end sales and support in multiple languages.
Four Live Languages
Direct help in English, Hindi (हिन्दी), Simplified Chinese (简), and Traditional Chinese (繁).
20-Second Response
Calls and text chats are answered by a real person in under
20 seconds.
Clear Documents
Jargon-free onboarding guides and bills are fully translated and printed in large fonts for those who struggle with their eyesight.
Care, Hardship & Migration Policies
Formal Hardship Support
Legally compliant help for sudden financial distress or those fleeing domestic violence to help with everything from change-of-ownership to relocation.
Pack & Plug™ Moving
We service over 95% of fibre homes via NBN, Opticomm, SUPA, and Redtrain so we’re able to help customers move to just about anywhere.
Scam Prevention Resources
With many vulnerable consumers targeted by an increasing volume of financial scams, we provide education and resources to help keep communities alert and aware.
Additional links
- Scam Prevention Resources: https://occom.com.au/customer-scam-call-reporting/
- Discounted nbn Plans: https://occom.com.au/community_connect/