We understand Financial Hardship is different for everyone and we will work with you to identify the best solution for your individual circumstances. Applying for financial hardship assistance or entering into an arrangement is free of charge. You have the right to apply whenever you need it. We will prioritise keeping you connected. If you are seeking short term assistance or been impacted by domestic or family violence, you are not required to provide supporting documentation. Please complete this form and we will contact you within 5 business days with assistance options.