You can request cancellation via phone, email, or live chat. If you are on a contract, however, a prorata last bill will be charged from the date of cancellation until the preceding 27th of the month.
You can request cancellation via phone, email, or live chat. If you are on a contract, a $99 early termination fee may apply. A 30-day notice is required for cancellation.
Your bill is generated on the 28th of every month, covering the billing period from the 28th of the previous month to the 27th of the current month.
No, OCCOM does not accept prepaid Visa/Mastercard or gift cards.
The Network Termination Device (NTD), also known as the nbn® connection box, is required to be installed to connect to the nbn® network. NBNCo installs the device inside your home, which then connects to your Occom WiFi modem. The nbn connection box takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of nbn™ Fibre to the Premises (FTTP) networks, one NTD can support more than one active internet service. On the day of connection, contact our support team to assure that your connection box is activated and working.
If NBN™ is available at your address, all you’ll need to do is pick out an NBN™ plan and sign up online or call our sales or customer service teams at 1300 299 999. If you’re already with OCOM, you can contact us to update through LiveChat.Remember: Moving to NBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you’ve upgraded, please contact your existing provider to ensure that your old services are cancelled; otherwise, you may continue to be billed for them.
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