It’s required to fill out the “Change of Ownership Form.” We will process your request within 3-5 business days upon receiving the form. Once the transfer is complete, both the new and old account holders will receive email notifications.
You can upgrade your internet plan anytime based on your needs. It’s free to upgrade — just pay the difference in monthly fees. Most upgrades are completed within 24 hours.
Yes, having multiple devices connected to your network can significantly affect your internet speed. Each device—whether it’s streaming, downloading, gaming, or just idling—shares the total available bandwidth. For example, if someone is streaming in 4K, another is on a video call, and others are browsing or gaming, the available speed for each activity is divided, … Read more
Yes. Visit the Occom Network Status page(https://occom.com.au/outage-network-status/) or contact support for live outage updates. Also please check your email inbox and text messages from OCCOM as we also send Outage notifications through these methods.
There are many factors that can cause a disconnection, such as temporary network maintenance, infrastructure issues, or device malfunctions.You can try these simple steps to resolve the issue: 1. Click here to check the outage. 2. Restart your devices: Unplug the power cables from the modem and router, wait for 1-2 minutes. Plug the power … Read more
If your router is installed in the garage, it may cause weaker Wi-Fi signals in other areas of your house, especially in rooms that are separated by walls or located far from the router.To improve your internet experience, you can consider the following options: 1. Move the router: If possible, try relocating the router to … Read more
Please refer to the following basic troubleshooting steps:1. Check your connection method:Please confirm whether you are currently connected via Wi-Fi or using a wired Ethernet connection. If you are using Wi-Fi, we recommend switching to a wired connection directly to your router or fiber box for a better gaming experience. Wireless signals are often affected … Read more
1. A Guaranteed SLA- With 99.95% service uptime backed by dual diverse backhauls and built-in redundancy, you can count on uninterrupted connectivity and seamless business operations. 2. Free Static Public IP- Enjoy a free static public IP for secure remote access, reliable hosting, and seamless business networking. 3. Fast Installation-Buildings with pre-built Occom 4S fibre … Read more
1. Scale-Easily upgrade speed and bandwidth as your business grows — no costly fibre upgrades needed. Stay ahead with infrastructure that scales when you need it. 2. Speed-With up to 10G/10G symmetrical speeds on dedicated business level fibre, experience faster, congestion-free performance and seamless business growth. 3.Secure-Ensure enterprise-grade security and reliability with a dedicated link, … Read more
Occom offers business fiber optic services designed for companies, shops, office buildings, and other commercial users. Compared to residential broadband, business fiber typically offers higher stability, faster upload/download speeds, lower latency, and priority technical support to meet the needs of businesses for office work, data transfer, video conferencing, and multi-device connectivity. Get a quote for … Read more
