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SUPA Networks Fibre
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Your Order Summary
SUPA Networks Broadband Plan
- -0/mth
-
One-off Cost
Activation Fee -0
Router Fee -0
Monthly Cost
0per month
*Discounted price for 6 months, then 0 /mth ongoing.
Min Charge: 0
Additional one off $300 SUPA Networks New Development Charge applies if your premises is identified by SUPA Networks as being within the site boundary of a new development or requiring a VDSL Connection.
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Five-Star Rating Speaks for Itself!
Guruprasad Ramachandra
05:20 05 Sep 24
Happy with the service and information provided by Mr Nikil. He spent nearly one hour on line with me and helped me setting new modem. I was really ignorant setting these gadgets but I mustappreciate his patience. Finally I got things working!Thanks Nikil
Anita Skinner
01:56 04 Sep 24
Minakshe was very helpful. Really kind and cared about my internet connection deeply. She taught me few new things. She’s great person to have on your team.
Chris HG
10:26 30 Aug 24
Bhawana has been amazing. Her patience, dedication and customer service took me from boiling point to chill.Also issue has been fix.Thanks Bhawana 👌🏾
Malay Nandi
05:47 19 Aug 24
I am really happy and satisfied with the kind of support I got from Vinod. He was so professional and having right knowledge for the job to be done. Really appreciate his efforts to get the internet connection activated. Thank you Vinod for all your support and All the best.
David LIU
10:24 06 Aug 24
Their service is excellent, with quick response times and efficient problem-solving. Whenever I encounter an issue, their team is prompt in addressing it and provides effective solutions. I highly recommend OCCOM for their reliable and outstanding service.
Aman Singhal
11:49 30 Jul 24
5 stars for the customer support. Despite the technical challenges, Ayushi remained patient and dedicated during our call. She successfully configured an alternative router, effectively resolving the connection issue.Her professionalism and commitment deserve a 5-star rating. Kudos!
Cheshire Z
10:06 26 Jul 24
Great customer service. Raees did a very good job guiding me through the process. He was very detailed and patience with the instructions. 5 stars
Atifeh Tajik
09:50 22 Jul 24
I had a great experience with customer service today. Kanishka was very helpful and provided clear answers to all my questions. The assistance was friendly and efficient. I appreciate the excellent service and would definitely recommend them to others. Thanks for the support!
Shelley Lawes
02:35 22 Jul 24
Generally okay service. The consultant was friendly, and helpful and there is a small delay in word articulation and understanding that is limited in communication. Sometimes there is a need to repeat information being communicated. Overall the service is Good. 😄
sambhaji mulik
10:21 19 Jul 24
Grate service! Ayushi from the customer service support team was very helpful in fixing up my home network issue . I am completely impressed with her professionalism and efficiency. Highly recommend Ayushi to anyone who needing tech support!
Frequently asked questions about SUPA Networks plans
SUPA Networks is a private, Australian-owned superfast broadband carrier accredited by the Australian Communications and Media Authority (ACMA) to provide fibre-to-the-premises solutions across the country. Established in 2016, SUPA Networks has invested significantly in aligning with the 2007 NBN Legislation, using the same core network equipment as NBNCo (Nokia/Alcatel Lucent) and focusing on fibre to the premises. SUPA networks supports broadband internet connection, telephone services, pay and free-to-air TV, IP intercom, access control, CCTV, and home automation systems through various GPON technologies. This infrastructure enables all these services on a single fibre distribution architecture, eliminating the need for multiple separate copper networks. SUPA Networks is committed to enhancing infrastructure efficiencies and delivering cutting-edge, reliable, and essential services to end-users in today's competitive market.
SUPA Networks offers various speed tiers for fibre internet connections, including maximum download speeds of 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, and 1000 Mbps. Customers are able to choose between these plans depending on their speed preference.
SUPA Networks typically services new or recently developed apartments, estates, and communities. In most cases, SUPA Networks will be the sole fibre provider for a residence, meaning NBNCo or other companies’ fibre will not be available. If you are unsure whether SUPA Networks services your property, our support team will help you check. Even if your residence is not covered by SUPA Networks, we will assist you in finding the best solution and getting you connected quickly and efficiently.
The termination equipment in any telecommunications carrier’s network is called a Network Termination device (NTD). SUPA Networks uses two types of NTDs - Calix NTD (Black Box) and Mikrotik NTD (White Box). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the NTD by a different name such as NTU (Network Termination Unit) or ONT (Optical Network Terminal). SUPA Networks refers to this device as the NTD. This device takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of SUPA Network's Fibre to the Premises (FTTP) networks, one NTD can support more than one active internet service.
The New Development/Dwelling Activation Fee (NDA) or New Development Charge (NDC) is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g. SUPA Networks) have identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user no matter which internet service provider is used. The implementation of this fee was a decision made by the Australian government to offset part of the fibre infrastructure’s cost onto “the parties that use or benefit from them”. SUPA Networks may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. SUPA Networks will contact you directly for the charge before activating the NTD and Internet service for you.
Occom is a top-rated SUPA Networks service provider in Australia, with a 4.9/5-star rating from over 8000 Google reviews. Occom offers higher bandwidth and smart internet routing to ensure we provide the speeds we promise. Additionally, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service team is ready to help with configuration if you wish to bring your own modem. We take pride in our fantastic customer reviews and strive to provide services and support that meet the highest standards.
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