Not satisfied? Tell us.
Satisfied? Tell your friends.
Taylor Chisholm
07:31 15 Jan 25
Kuldeep assisted me with connecting my services at a new property. He did an amazing job, guiding me through the connection process flawlessly. OCCOM have been my provider for over three years now and have been amazing, highly recommend
Pete Stamenkovics
03:33 15 Jan 25
Rashika R giving the best customer service, with follow up service took time to explain and answer all my concerns. Extremely helpful and very professional. All went fast and smoothly and no hiccups. If I could I would give her 10 stars.Peter S
Ching-Li Chen
09:05 13 Jan 25
Chloe可以很快幫助我處理問題，人非常好！
Amel Harradi
06:24 09 Jan 25
I just wanted to say a big thank you to Raees for his help today. He was so patient, attentive, and made sure I understood everything along the way. It’s clear he genuinely cares about his work and his customers. Wishing him all the best.Raees you’ve got great people skills and really made a difference today 🙏
Fang Shi
21:59 04 Jan 25
这次感谢Yu.l客户的帮忙！他耐心打我手机，告诉我：如何直接链接 Speedtest 去测试我刚刚升级的光纤100M上网，为什么上传速度慢？我是74岁的老年人，脑子反应慢，他非常非常耐心教我怎么操作测试。终于找出问题了：正常情况下上传速度应该是20Mbps，而现在是7.95Mbps，他马上答应通知技术部调整上传速度。另外由于我的路由器是原来旧的，所以反应在手机上的上传速度只有1Mbps左右，显然不适配。他告诉我：他们公司有买的，我考虑三月份回国拿家里备用的华为WiFi6路由器过来。Yu.l 专业和耐心的客服态度值得称赞和表扬。
CATMAN
07:28 02 Jan 25
Staff Ekko provided an excellent service through his(her) pro knowledge to solve the problem out, help me to have my top speed nbn connection. Truly appreciated! Well done!
YOULIN MA
03:57 01 Jan 25
客服AT耐心礼貌专业。我的体验在澳洲排名第一👍这家网络很方便，只需要工作人员线上指导就可以完成。
Isaac
11:36 26 Dec 24
Fantastic service signing up to OCCOM, Rashika R was very helpful and friendly! Also had some help from the tech support team setting up my BYO router - wasn’t on hold AT ALL! And got the issue sorted quickly. This was on a public holiday after 5pm too!
Stella Wang
07:07 26 Dec 24
Jimmy在微信上回复很及时，也很有耐心~boxing day还上班，服务真的好👍🏻而且365天都有微信客服，再也不用打电话等着转人工，或者对着机器聊天了😃
An Ping
01:27 25 Dec 24
It is a surprise that after I put a quote they contact me the next day, which is on Christmas! Jatinder was very patient and friendly, explained all the details about the Internet plan and recommended me the fair one. It is a really pleasure experience!
Refer Your Friends to OCCOM
- Who can participate in the event?
- Referrer: OCCOM existing customers
- Referee: OCCOM new customers
- Event time: from now until January 31st, 2026
- Details：
- Both Referrer and Referee will receive a $40 reward for each successful referral.
- How to refer friends to OCCOM?
- Option 1: provide your friends’ Emails in below website: https://occom.com.au/refer-your-friends/
- Option 2: forward the event introduction by Email, WeChat or SMS, and tell your Account ID, mobile number or Email address to your friends
- How to register with OCCOM?
- Option 1: if you have received a referral link from your friends, please simply click it to register.
- Option 2: contact OCCOM sales team through below channels, and tell us your friend’s Account ID, mobile number or Email address:
- 1300 299 999
- LiveChat: https://occom.com.au/lc
- WeChat: OCCOMAUS
- How to receive the reward?
- Referrer: refund to Referrer’s bank card or bank account after the referred service is activated for 40 days.
- Referee: refund to Referee’s bank card or bank account after the referred service is activated for 40 days.
- Other terms and conditions：
- The referred service should be one of below products：
- If the Referee can only sign up products other than above mentioned fibre products, such as ADSL2+ or mobile, the reward is $10 per referral.
- The referral is invalid if referrer or referee's service is cancelled within 40 days since the referred service activation day.
- This promotion cannot be used in conjunction with other offers, promotions or discounts.
- OCCOM staff and dealer are not eligible for this program.
- OCCOM reserves the right of all final interpretation of this promotion.
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