Not satisfied? Tell us.
Satisfied? Tell your friends.
ruixin zhang
05:29 19 Feb 25
Yu.l服务非常到位，每一个问题都耐心解答，顺利的帮我解决了wifi连不上的问题！态度也很好！非常感谢
Emily Xu
07:26 13 Feb 25
Guru is excellent! I am really appreciated for his patience and advanced skill.Thanks!
C Mei YIN
04:24 12 Feb 25
超赞的客服体验！Hannie客服态度友好 耐心解答我的问题 整个过程非常畅顺 她值得五星❤️
Ming T
23:30 08 Feb 25
一开始一直连不上网，最后才知道是UNI_D port需要换一下。感谢客服耐心的指导，现在没问题了。网速很快，很满意。
jinghan hu
09:57 08 Feb 25
I had a great experience with customer service representative Jerry today! He was patient, professional, and provided clear and detailed answers to all my questions. He responded quickly and efficiently, making the whole process smooth and stress-free. I truly appreciate his help and excellent service. The company is lucky to have such a dedicated and outstanding representative.
Rui
06:15 07 Feb 25
I had an issue with my internet, and Hannie was incredibly patient and attentive in helping me resolve it. She took the time to thoroughly understand the problem and guided me step by step until everything was fixed. Her professionalism and kindness made the whole experience much easier. Excellent customer service!
Sha Lexia
04:31 05 Feb 25
I had a fantastic experience with Yu.L! He provided clear, professional, and efficient assistance, patiently addressing all my concerns with great attention to detail. His friendly attitude and willingness to go the extra mile made the process smooth and hassle-free. Truly outstanding customer service—thank you, Yu! Highly recommend!
JIAQING
08:33 04 Feb 25
真的很喜欢澳世的客服，每次都会及时有回应，然后问题也能得到解决。非常棒的售后体验
JJ Mum
04:20 03 Feb 25
I had problem with the new connection but Garry was so knowledgeable and more than patient with this low tech old lady here. He is so encouraging and went an extra mile to make everything work for me. Can't thank him enough! He is a 1st class professional team player. Deserves a good raise!Even the support team who dealt with me from the start was so helpful and patient too.Highly recommended!
林心悅
03:42 31 Jan 25
客服Jerry人很好很細心幫忙解決困難 問題很快就解決啦
Refer Your Friends to OCCOM
- Who can participate in the event?
- Referrer: OCCOM existing customers
- Referee: OCCOM new customers
- Event time: from now until January 31st, 2026
- Details：
- Both Referrer and Referee will receive a $40 reward for each successful referral.
- How to refer friends to OCCOM?
- Option 1: provide your friends’ Emails in below website: https://occom.com.au\/refer-your-friends/
- Option 2: forward the event introduction by Email, WeChat or SMS, and tell your Account ID, mobile number or Email address to your friends
- How to register with OCCOM?
- Option 1: if you have received a referral link from your friends, please simply click it to register.
- Option 2: contact OCCOM sales team through below channels, and tell us your friend’s Account ID, mobile number or Email address:
- 1300 299 999
- LiveChat: https://occom.com.au\/lc
- WeChat: OCCOMAUS
- How to receive the reward?
- Referrer: refund to Referrer’s bank card or bank account after the referred service is activated for 40 days.
- Referee: refund to Referee’s bank card or bank account after the referred service is activated for 40 days.
- Other terms and conditions：
- The referred service should be one of below products：
- If the Referee can only sign up products other than above mentioned fibre products, such as ADSL2+ or mobile, the reward is $10 per referral.
- The referral is invalid if referrer or referee's service is cancelled within 40 days since the referred service activation day.
- This promotion cannot be used in conjunction with other offers, promotions or discounts.
- OCCOM staff and dealer are not eligible for this program.
- OCCOM reserves the right of all final interpretation of this promotion.
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