NBN® FREE FIBRE
UPGRADE

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12,000+ Reviews

4.9 star rate

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Congratulations: Your address is eligible for the nbn® 1-month free special offer (applies on 6-month+ contract)

Congratulations: You are eligible for the Free upgrade to nbn® full fibre.

See our range of plans below and sign up online.

Plans
(①PLAN → ②CONTRACT → ③ROUTER)

Above Occom plans include

No Lock-In Contract

$0 Activation Fee

Unlimited Data

365 Days Support

Contract
(①PLAN → ②CONTRACT → ③ROUTER)

A Pre-Configured Router?
(①PLAN → ②CONTRACT → ③ROUTER)

By selecting this option you are stating that you have a compatible modem that you will use to connect your
service. Because there are thousands of modems on the market, our technician could not possibly familiar with every
one of them, only limited assistance can be provided.

Layer 1 8

Include a home phone plan? (Optional)

Note: If you are using landline number it will be disconnected when you connect to the nbn.

Layer 1 8

Include a SIM Plan? (Optional)

10% off is applied on SIM plan when bundled with internet service.

Why Occom

Over 12,000 of our happy customers earned us our 4.9/5 star rating on Google. Our unparalleled service and support powers Aussies with our nbn® fibre plans.

Speeds You Can Count On

Our nbn® plans deliver high-speeds, so you can stream movies, game, study or work remotely. With speeds of up to 1000 Mbp/s, with us, your internet will always be faster, even during peak hours.

Customer Trusted

You don't need to take our word for it, we have 4.9 star rating on Google, with over 12,000 reviews. This is unheard of in our sector. This is the result of constant dedication to delivering what we promise.

Wi-Fi That Just Works

We’ve tested, tweaked, and optimised our routers so you don’t have to. Just plug it in, and you’re good to go—fast, stable, and hassle-free Wi-Fi that covers your whole space. No guesswork, no stress, just seamless internet.

Support, Sorted in Seconds

No more endless wait times—our team answers in just 17 seconds on average. One call, quick fix, back online. Easy!

Australia’s highest rated ISP

Bhavya look after my call to make an enquiry, right through all communications by phone text and email up until setting up my new account. She was extremely knowledgeable, helpful and wonderfully polite to talk to. Thank you 🙏
SV was such a great help!
Very courteous and patient assistant
Anthony had a great customer service experience!
Great, thank you for your help, Luna.
I had issues connecting the service and this was due to the old box installed in the past.
After fixing this problem, I needed to contact the Technical Team to set up my modem. RJ helped me throughout the whole process step by step and was very patient while I was switching between devices to fill in the required details.
Thank you RJ.

Today 25 November
I had problems with my internet connection as it was always dropping off. It was frustrating 😞. A suggestion was given to me that it seems the modem is the main cause. Therefore, we will send you a new one.
I received the new one yesterday and was trying to connect with the help of Customer Service. The issue was not finalised and I had to call again today in the morning.
Oshim looked at the history and helped me again with different ideas. He had to check with Opticom and call me back again. You can imagine my frustration and how I was annoyed. It was also difficult from my side to work with how the initial fibre box and all connections are squeezed in a corner and I have to crawl to it. Oshim’s patience was noted and he could understand what I was dealing with.
The issue was finally solved and all connections were done and internet was restored 😊🎉.
Thank you Oshim 😊!
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Frequently Asked Questions

Upgrading to FTTP can provide access to faster and more stable internet. By upgrading, you can unlock the access to Superfast (250Mbps), Turbo (nbn500), Ultra (nbn750), and Ultrafast (1000Mbps) tiers of download speeds.

Upgrades are currently only available at selected FTTC and FTTN addresses. You can check the eligibility via the search bar at the top of the page.
If your address is eligible, Occom will help you upgrade to FTTP with $0 standard installation when you sign up for an eligible speed plan.

There are different types of nbn connections that connect your home or business to the nbn.

  • Fibre to the Premises (FTTP): A connection type where the optical fibre is connected all the way to the nbn® connection box installed in your premises.
  • Fibre to the Node (FTTN): A connection type where the optical fibre runs to the node near your premises and the copper wiring connects the rest of the way.
  • Fibre to the Curb (FTTC): A connection type where the optical fibre runs next to your premises, usually the nearest nature strip in front of the premises, and then copper wiring carries the connection the rest of the way.

In a standard nbn FTTP upgrade, the following steps must be completed:

  • Occom will arrange for a nbn® technician to assess the surroundings of your premises prior to the installation. This will help the technician identify any potential obstacles early and prepare for your upcoming installation appointment.
  • After the 1st appointment, a 2nd appointment will be scheduled for the installation of the nbn® equipment both inside and outside your premises. You, or an authorised person over the age of 18, must be present during the installation to provide the technician with access to both internal and external areas of your premises.

If you are the tenant of the premises, you may be required to show the nbn® technician written approval of the upgrade before the installation begins.

Once your FTTP upgrade is complete, you will need to connect to the new nbn® connection box by using an Ethernet cable and a compatible modem router.

You might need to upgrade your modem/router to a compatible one for the FTTP connection or the speed tier you’ve ordered. Occom will provide you with information on the specific requirements and any necessary equipment changes.

Reach Out To Us

Contact our professional support team to respond to all your questions
and guide you through the sign-up process.

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Call now: 1300 299 999

Daily 8 AM – 10 PM AEST