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  Published on: 12-07-2024   Australians are being warned about a new wave of scammers impersonating nbn employees, targeting both residents and businesses. This alarming trend has led to significant financial losses, with around 1,800 Australians losing over $1.2 million last year alone due to these fraudulent activities. How The Scam Works? These scammers are taking advantage of ongoing nbn fibre upgrades in various regions, often targeting areas where genuine nbn technicians are working. As per the news, here are some of their common tactics: Cold Calling and Door Knocking: Scammers either call individuals or knock on doors, pretending to be NBN technicians. They claim they need to pay for new internet hardware, postage costs, or an upgrade inspection and exploit the presence of legitimate NBN vehicles and technicians in the area to make their claims more believable. For instance, they might claim that a home visit is required for fibre upgrades and request bank details during the visit. Remote Access Requests: In some cases, scammers ask for remote access to victims’ computers, supposedly to troubleshoot issues or upgrade services. This access allows them to steal sensitive personal and financial information. As per the news, in Adelaide, SA, they contacted customers claiming they would visit in a few days without any actual appointment. Demanding Payment for Fake Services: They may ask for payments for new modems, inspections, or other non-existent services. For example, in Ravensthorpe, WA, scammers requested money for new internet hardware and in Young, NSW, they claimed a need to inspect homes for fibre upgrades, subsequently taking bank details. How to Stay Protected?     NBN Co has issued several guidelines to help the public avoid falling victim to these scams. Verification: Always verify the identity of NBN technicians. Legitimate NBN staff will carry identification cards and will not request payments on the spot for appointments, hardware, or postage. Official Communication: NBN Co contacts customers in advance through official channels like text messages to confirm or cancel appointments. Be cautious of unsolicited calls or visits. Security Practices: Never provide personal or banking details to unsolicited callers or door knockers. If in doubt, hang up or close the door and report the incident to ACC’s Scam watch. Upgrading To NBN Full Fibre If you are thinking about switching to nbn FTTP, we are here to help! Here’s a step-by-step breakdown of the upgrade process! Get in touch with Occom: We will discuss the upgrade and any precautions, then schedule your nbn technician appointment. Confirmation call: nbn staff will confirm your appointment time over text or call and give you the option to cancel the appointment if needed. Initial assessment: The first visit involves an assessment of your home’s surroundings. A technician will visit your home to check for potential installation obstacles and prepare for the next installation step. Installation: nbn will make second visit to install the nbn equipment inside and outside your property. Someone 18+ needs to be present during this visit to allow technician entry. If you are a tenant, a written landlord approval might be required for the FTTP installation upgrade. Upgrading to FTTP through Occom includes a free standard installation visit. We have assisted many customers in upgrading FTTP and will never schedule technicians without your knowledge. If anything seems suspicious during the upgrade, you can contact Occom’s customer service for verification. We will help identify scams and file complaints.   OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999

Published on: 06-06-2024 Introduction The National Broadband Network (NBN), which operates Australia’s broadband network, has recently announced upcoming changes to their wholesale price list for FY25 and a three-year pricing road map for FY25-FY27. With a commitment to transforming Australia’s internet landscape, NBN Co is working to bring high-speed connectivity to every corner of the country and revolutionise how residents and businesses access the digital world.Hence, this update is crucial for both existing and potential customers to understand how these changes might affect their internet plans and overall connectivity experience.   What is Changing? The price adjustments reflect increased input costs and the need for ongoing investment in network upgrades. These investments will enable NBN to deliver faster speeds, greater data capacity, and more reliable services.   The Key Points: Three-Year Road Map: NBN showcased the three-year pricing road map published by NBN Co in November 2023, ensuring transparency for future changes and keeping retailers and customers informed. FY25 Price List: The new prices align with the previously published road map, with an average wholesale price increase of approximately 4.1%, accounting for inflation and rising material costs. This NBN wholesale price list for FY25 will take effect from 01st Jul 2024.   Impact on Customers NBN is in the process of encouraging customers to review their current plans to ensure they still meet their needs. With over 120 internet retailers offering a range of plans, there is an option for every budget and requirement. NBN’s Chief Customer Officer, Anna Perrin, highlighted that these changes are necessary to keep up with the growing data usage and the increasing number of connected devices in households. The investments will help maintain a future-ready network capable of supporting new technological advancements.   Occom’s Viewpoint While price changes occur at the wholesale level (between NBN Co and internet retailers), there’s a chance it might affect your internet plan in the following ways: Potential Price Adjustments: Occom will make adjustments to your plan price according to the specific price changes for your current tier, ensuring a stable update. Future Possibilities: As part of this update, Occom is committed to continuous improvements and is actively exploring the possibilities to bring the best that better meets the needs of its users.   Conclusion While any price increase can be concerning, these adjustments are aimed at ensuring continued investment in the network to provide better and faster services throughout Australia. By staying informed and proactive, customers can make the best choices for their internet needs. OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999