Archives: FAQs

RedTrain is an Australian wholesale carrier who is experienced in the design, deployment, and management of fibre network infrastructure. RedTrain designs, builds, operates, and maintains fixed-line access and fibre-based telecommunications networks, much like NBNCo does. RedTrain operates an open-access telecommunications wholesale service in Australia and has been building fibre infrastructure. In the open access system, internet service providers (also known as retail service providers) such as Occom purchase bandwidth from wholesale providers (e.g., RedTrain) and deliver internet services to end users.

Occom is a top-rated OptiComm service provider in Australia, rated 4.9/5 stars from over 1500 Google reviews. Occom has higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. On top of that, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service team will be glad to help with configuration if you wish to BYO. We are proud of our fantastic customer reviews and strive to provide the services and customer support to meet the highest standards. No matter if you’re renting a studio, a student sharing a flat in Melbourne, a big suburban family up in Sydney’s north shore, or doing home office in Brisbane/Adelaide. We’ve got a perfect internet solution that you’ll love.

The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g., OptiComm) has identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user no matter which internet service provider is used. The implementation of this fee was a decision made by the Australian government to offset part of the fibre infrastructure’s cost onto “the parties that use or benefit from them.”. Service providers (including Occom) charge this fee on behalf of the upstream fibre provider (e.g., OptiComm) when the internet service is activated.

The termination equipment in any telecommunications carrier’s network is called an Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name, such as NTU (Network Termination Unit). OptiComm refers to this device as the ONT. This device takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of Opticomm’s Fibre to the Premises (FTTP) networks, one ONT can support more than one active internet service.

Usually, Opticomm will be found servicing new or recently developed apartments, estates, and communities. In most cases, OptiComm will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in OptiComm-serviced properties. If you are uncertain about whether OptiComm services your property, our support team will help you check. Even if your residence is not covered by OptiComm, we will help you find the best solution and get you connected quickly and efficiently.

Various speed tiers are available for OptiComm’s fibre internet connections. Opticomm’s broadband plans have maximum download speeds of 12 megabits per second (Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, or 1000 Mbps (1 Gbps). Currently, the 1Gbps Lightning Plan is the highest internet speed available to residences in Australia. Occom is one of the few OptiComm service providers who can provide the 1Gbps plan. Customers are able to choose between these plans depending on their speed preference.

One of the main differences between OptiComm and NBNCo is the connection technology they use. OptiComm uses FTTP (Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection and will have a more stable connection and speed in general. However, in addition to FTTP, NBNCo also adopts other technologies like a combination of fibre and copper (FTTC, FTTN/B) or fibre and coaxial cable (HFC). FTTC, FTTN/B, and HFC technologies may slow down and become unstable during instances of poor weather.

OptiComm is one of Australia’s biggest Fibre-to-the-Premises (FTTP) wholesale network infrastructure carriers, who provide fibre connections to new homes, apartments, and business buildings. OptiComm designs, builds, operates, and maintains fixed-line access and fibre-based telecommunications networks, much like NBNCo does. Opticomm operates an open-access telecommunications wholesale service in Australia and has been building fibre infrastructure since 2007. In the open access system, internet service providers (also known as retail service providers) such as Occom purchase bandwidth from wholesale providers (e.g., OptiComm) and deliver internet services to end users.

You might need to upgrade your modem/router to a compatible one for the FTTP connection or the speed tier you’ve ordered. Occom will provide you with information on the specific requirements and any necessary equipment changes.

In a standard nbn FTTP upgrade, the following steps must be completed: If you are the tenant of the premises, you may be required to show the nbn® technician written approval of the upgrade before the installation begins. Once your FTTP upgrade is complete, you will need to connect to the new nbn® connection box by using an Ethernet cable and a compatible modem router.