FAQ Category: Internet

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The Network Termination Device (NTD), also known as the nbn® connection box, is required to be installed to connect to the nbn® network. NBNCo installs the device inside your home, which then connects to your Occom WiFi modem. The nbn connection box takes the data transmitted from fibre optic cables and converts it to electronic … Read more

If NBN™ is available at your address, all you’ll need to do is pick out an NBN™ plan and sign up online or call our sales or customer service teams at 1300 299 999. If you’re already with OCOM, you can contact us to update through LiveChat.Remember: Moving to NBN™ broadband will not necessarily cancel … Read more

Occom is a top-rated SUPA Networks service provider in Australia, with a 4.9/5-star rating from over 8000 Google reviews. Occom offers higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. Additionally, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service … Read more

The New Development/Dwelling Activation Fee (NDA) or New Development Charge (NDC) is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g., SUPA Networks) has identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time … Read more

The termination equipment in any telecommunications carrier’s network is called a Network Termination Device (NTD). SUPA Networks uses two types of NTDs-Calix NTD (Black Box) and Mikrotik NTD (White Box). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the NTD by a different … Read more

SUPA Networks offers various speed tiers for fibre internet connections, including maximum download speeds of 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, 500 Mbps, 750 Mbps, and 1000 Mbps. Customers are able to choose between these plans depending on their speed preference.

SUPA Networks is a private, Australian-owned superfast broadband carrier accredited by the Australian Communications and Media Authority (ACMA) to provide fibre-to-the-premises solutions across the country. Established in 2016, SUPA Networks has invested significantly in aligning with the 2007 NBN Legislation, using the same core network equipment as NBNCo (Nokia/Alcatel Lucent) and focusing on fibre to … Read more

Occom is a top-rated RedTrain service provider in Australia, rated 4.9/5 stars from over 10,000+ Google reviews. Occom has higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. On top of that, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer … Read more

The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g., RedTrain) has identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user … Read more