Available appointment windows vary depending on the availability of nbn® technicians in your area. Appointment times can be either 8am to 12 noon or 1pm to 5pm in the afternoon. The nbn® technician may call you when they are on their way. Please ensure that you are available for the full appointment time slot. Please … Read more
The Network Termination Device (NTD), also known as the nbn® connection box, is required to be installed to connect to the nbn® network. NBN Co installs the device inside your home, which then connects to your Occom WiFi modem. The nbn connection box takes the data transmitted from fibre optic cables and converts it to … Read more
Occom provides a variety of different speed tiers for nbn® broadband access. Different broadband plans have different maximum download speeds varying from 12 megabits per second (Mbps), 25Mbps, 50Mbps, 100Mbps, 250Mbps, and 1000Mbps. Occom is one of the few best nbn® providers who can provide up to 1000Mbps with our rocket plan. Customers are able … Read more
FTTP – Fibre to the premises utilises fibre optic cable to connect your premises directly to nbn® from the nearest node. In order for this connection to work, a utility box will be required to be installed outside of your premises in addition to a connection box that is installed inside the premises. FTTP is … Read more
Occom offers various payment methods, including Direct Debit, BPAY, and more. Some payment methods may incur a surcharge, which is typically used to cover the costs associated with processing the transaction. The surcharge amount may vary depending on the payment method or transaction amount.
Defiently! During your service period, you can adjust your plan based on your usage needs. Upgrading your plan is free of charge—you’ll only need to pay the difference in the new monthly fee. If you wish to downgrade, we can also arrange that for you, although a small processing fee may apply.
Generally, all our fibre plans offer unlimited data, with no usage limits. You can enjoy high-speed internet worry-free, without the concern of excess charges.
Refer a Friend – Get $40 Each! Once your friend completes 40 days of service, you both get a $40 rebate. Just share your customer ID with your friend — they’ll provide it at signup to claim the reward.
We offer tailored internet plans designed for seamless streaming—delivering high speeds, low latency, and unlimited data for buffer-free entertainment. All plans include unlimited data. – Rocket (250/25Mbps) – $95/month for 6 months, then $110. Great for households with multiple 4K streams or heavy usage.– Lightning (1000/50Mbps) – $115/month for 6 months, then $125. Perfect for … Read more
We offer flexible contract options: No Lock-in, 12-month, and 24-month plans — so you can choose based on your expected length of stay. For more details on the benefits and suitable plans for each contract type, please contact our support team. We’ll be happy to assist you with a personalized recommendation.
