Yu.l's service is very patient, I hope it will continue! Continue to provide users with 5-star service!

Ali was helpful in sorting out my issues with onboarding to their network. Appreciate his services.

I absolutely loved the service from customer support representative Emily! She was incredibly patient and helped me solve my problem quickly. Her responses were super fast, too! I’m usually a bit impatient, but reading Emily’s polite and respectful replies really helped calm me down.

Overall, I want to give Emily a 5-star rating! She truly deserves it!

Fast turnaround for connecting WiFi. Their support team is fast and friendly, Raees helped me sort out technical difficulties when initially setting up the wifi and did a great job doing so- thank you!

Sahil was able to get me connection right in time with great outcome. Had a great customer service experience.

Shaminder is providing excellent service, he was very helpful and friendly on the call, would recommend his service in Occom

I really like Aoshi's customer service. They respond promptly every time and the problem can be solved. Very good after-sales experience

This update is wrote on 11/04/25.

on 04/04/25, my internet connection is finally resolved and looks like it is an upstream provider issue not with Occom.

Aside of the technical part, I would like to give my personal appreciation and big thumb up to the Customer Service Team I spoke to (specially to Kevin, Janney, Luna, Tina and Mace). Their prompt response, polite behaviour make the bumpy way more smoothier.

This is what happened:

I moved in to my apartment on Jun 24 and it took 3 weeks to connect internet. The connection is seems ok from Jun 24 up to 14/02/25. On 14/02/25, my whole connection disconnected and after 4 weeks this issue is still not resolved.

I spoke to consultants (Luna and Kevin which are very polite) who tried to help me to reset my router twice over the phone but issue still exist. Looks like they are hesitated to send out field technician until you request and the turnaround is very slow and disappointing.

After insistent requesting, eventually I had a field technician visit on 20/02/25 and an engineer visit on 10/03/25 for investigation on my connection, wire and router. The engineer even brought a back-up router and it turned out there was still no connection and they would unable to identify the exact issue. The status on faulty update for Occom is extremely slow (1 update per week) so if you're service is out then apparently you need to wait forever and no update unless you ask them

Unfortunately, my Meriton apartment can only choose a designated internet provider and if you have other choice, my suggestion is choose a better one.

In addition, I spoke to your consultant Kevin this morning (17/03/25) at approximately 9 am. As per the call with Kevin, I requested to speak to a supervisor. I was informed that 2 supervisors Tina and Kerry would be online by 11:00 am; therefore I requested a call back from either supervisor at 12:30 pm. Just like other poor service companies, no one from Occom bothered to call me back.

If this situation is still not resolved by COB this Thursday (20/03/25), I guarantee a formal complaint with the Telecommunications Industry Ombudsman will be lodged!

I have Nishant helping to explain internet service plans and set up the account. He is very helpful and patient in explaining the steps and necessary information. I am very happy with his service.

The customer service is very patient. Until you help me find the fault and solve it