nbn® Free Fibre Upgrade

10,000+ Reviews

4.9

nbn® Free Fibre Upgrade

10,000+ Reviews

4.9

Why Occom

Over 10,000 of our happy customers earned us our 4.9/5 star rating on Google. Our unparalleled service and support powers Aussies with our nbn® fibre plans.

Quality Internet

No compromises. Fast, stable, and hassle-free —because your internet should just work. Whether you’re streaming, gaming, studying, or running a business, we keep you connected without interruptions.

Low Latency

Zero lag and no buffering hiccups. No matter what you do online, Occom’s ultra-low latency ensures a seamless experience.

Social Proof

We deliver the kind of quality and service that people want to tell friends and family about. That is why we are Australia’s best rated ISP.

Real People

Hate waiting on hold? Our average call wait time is just 17 seconds—faster than your mum answers! Get real support from patient, professional, and caring people, right when you need it.

The Highest Rated ISP in Australia

4.9
Rehman helped me with my enquiry
He was very patient.
Have used Occom for years. Customer service is fast and courteous, very convenient with the Chinese community, recommendable.
I would like to thank Diksha T at Occom Support for her invaluable assistance tonight helping me trouble shoot my internet issues here at home.
You were fantastic & I have no hesitancy in giving you 5 stars for what you did, you went above & beyond in your assistance.
Thank you
David & Shirley Conway
Thank you very much Kuldeep for helping me to connect my internet
It was difficult for me to do all the things you asked me as I never done before,but you nicely explained to me everything what to do
You've done great job
Thanks again and all the best
The service is very patient and the response is fast!
Rashika was very helpful and patient with all my questions. Thanks
OCCUM service is very good, it feels like being in China. Customer service Ellie is patient in giving instructions. The only problem is that the internet in Australia is too expensive, and it feels like Australia is really behind in technology. 100mbps, my child said that he can play games without lag
Rehman is very nice guy and respect full strong costumer service he knows what's he's doing He is really professional
Great service.
Specially Bhavya assist me with all necessary enquires. She was polite and helpful. 😊
Highly Recommended
Very good service, very detailed
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Frequently Asked Questions

Upgrading to FTTP can provide access to faster and more stable internet. By upgrading, you can unlock the access to Superfast (250Mbps) and Ultrafast (1000Mbps) tiers of download speeds.
Upgrades are currently only available at selected FTTC and FTTN addresses. You can check the eligibility via the search bar at the top of the page.
If your address is eligible, Occom will help you upgrade to FTTP with $0 standard installation when you sign up for an eligible speed plan.

There are different types of nbn connections that connect your home or business to the nbn.

  • Fibre to the Premises (FTTP): A connection type where the optical fibre is connected all the way to the nbn® connection box installed in your premises.
  • Fibre to the Node (FTTN): A connection type where the optical fibre runs to the node near your premises and the copper wiring connects the rest of the way.
  • Fibre to the Curb (FTTC): A connection type where the optical fibre runs next to your premises, usually the nearest nature strip in front of the premises, and then copper wiring carries the connection the rest of the way.

In a standard nbn FTTP upgrade, the following steps must be completed:

  • Occom will arrange for a nbn® technician to assess the surroundings of your premises prior to the installation. This will help the technician identify any potential obstacles early and prepare for your upcoming installation appointment.
  • After the 1st appointment, a 2nd appointment will be scheduled for the installation of the nbn® equipment both inside and outside your premises. You, or an authorised person over the age of 18, must be present during the installation to provide the technician with access to both internal and external areas of your premises.

If you are the tenant of the premises, you may be required to show the nbn® technician written approval of the upgrade before the installation begins.

Once your FTTP upgrade is complete, you will need to connect to the new nbn® connection box by using an Ethernet cable and a compatible modem router.

You might need to upgrade your modem/router to a compatible one for the FTTP connection or the speed tier you’ve ordered. Occom will provide you with information on the specific requirements and any necessary equipment changes.

Reach Out To Us

Contact our professional support team to respond to all your questions
and guide you through the sign-up process.

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Call now: 1300 299 999

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