nbn® Free Fibre Upgrade

10,000+ Reviews

4.9

nbn® Free Fibre Upgrade

10,000+ Reviews

4.9

Why Occom

Over 10,000 of our happy customers earned us our 4.9/5 star rating on Google. Our unparalleled service and support powers Aussies with our nbn® fibre plans.

Quality Internet

No compromises. Fast, stable, and hassle-free —because your internet should just work. Whether you’re streaming, gaming, studying, or running a business, we keep you connected without interruptions.

Low Latency

Zero lag and no buffering hiccups. No matter what you do online, Occom’s ultra-low latency ensures a seamless experience.

Social Proof

We deliver the kind of quality and service that people want to tell friends and family about. That is why we are Australia’s best rated ISP.

Real People

Hate waiting on hold? Our average call wait time is just 17 seconds—faster than your mum answers! Get real support from patient, professional, and caring people, right when you need it.

The Highest Rated ISP in Australia

4.9
Rehman and jatider very nice guy and respect full strong costumer service he knows what's he's doing He is really professional
Gurdeep in the support team, provided me the good customer service. He tried his best to get everything sorted for me. He was also very professional and patient to explain everything when I didn't understand. I had the bad experience with the Internet connection at the beginning. It took 3 weeks and still the Internet is not connected. The technician didn't come for the installation when I booked 1st time. Then wrong router sent to me, after the second time appointment with technician came and advised me about this. I applied for the Internet on 11 Apr.
It's reassuring that AT is still online at 9:30 pm to help solve the problem
I had such a great experience when dealing with Atul. He was so genuine and customer service focused, ensuring all of my needs were met. He suggested the right product tailored to my needs without forcing me to upsell as most sales consultants do. Thank you Atul for being so fabulous, speaking to you made my entire day and life.
Michael was very helpful in solving my issue . I liked his way of talking and friendly nature .
The customer service representative Zoe has a very good service attitude and answers questions in detail and seriously.
great communication and very helpful
Currently using their wifi. Great to have quick and effective costumer service.
I was completely impressed with their professionalism and customer service, especially thanks to Jatinder singh
Nishant made the process of connecting internet so easy! His customer service was excellent and answered all my questions. Thank you Nishant!
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Frequently Asked Questions

Upgrading to FTTP can provide access to faster and more stable internet. By upgrading, you can unlock the access to Superfast (250Mbps) and Ultrafast (1000Mbps) tiers of download speeds.
Upgrades are currently only available at selected FTTC and FTTN addresses. You can check the eligibility via the search bar at the top of the page.
If your address is eligible, Occom will help you upgrade to FTTP with $0 standard installation when you sign up for an eligible speed plan.

There are different types of nbn connections that connect your home or business to the nbn.

  • Fibre to the Premises (FTTP): A connection type where the optical fibre is connected all the way to the nbn® connection box installed in your premises.
  • Fibre to the Node (FTTN): A connection type where the optical fibre runs to the node near your premises and the copper wiring connects the rest of the way.
  • Fibre to the Curb (FTTC): A connection type where the optical fibre runs next to your premises, usually the nearest nature strip in front of the premises, and then copper wiring carries the connection the rest of the way.

In a standard nbn FTTP upgrade, the following steps must be completed:

  • Occom will arrange for a nbn® technician to assess the surroundings of your premises prior to the installation. This will help the technician identify any potential obstacles early and prepare for your upcoming installation appointment.
  • After the 1st appointment, a 2nd appointment will be scheduled for the installation of the nbn® equipment both inside and outside your premises. You, or an authorised person over the age of 18, must be present during the installation to provide the technician with access to both internal and external areas of your premises.

If you are the tenant of the premises, you may be required to show the nbn® technician written approval of the upgrade before the installation begins.

Once your FTTP upgrade is complete, you will need to connect to the new nbn® connection box by using an Ethernet cable and a compatible modem router.

You might need to upgrade your modem/router to a compatible one for the FTTP connection or the speed tier you’ve ordered. Occom will provide you with information on the specific requirements and any necessary equipment changes.

Reach Out To Us

Contact our professional support team to respond to all your questions
and guide you through the sign-up process.

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