Frequently Asked Questions

How can we help you?

We Stand for Quality Internet

Delivering premium internet service is at the core of what we do. With our unwavering focus on performance and customer satisfaction, we set the benchmark for quality

Speeds You Can Count On

Our Rocket Plan provides lightning-fast speeds of up to 216 Mbps, ensuring smooth streaming, gaming, and working from home without interruptions.

Customer Trust

Occom is rated 4.9 on Google Reviews, reflecting our dedication to exceptional service and happy customers.

Seamless Connectivity

Our pre-configured routers offer easy plug-and-play functionality, providing optimal Wi-Fi coverage and stability across your home.

Minimal Wait Times

With an average call response time of 24 seconds, our customer support ensures quick and effective assistance when you need it.

“We’re committed to redefining quality in the Australian ISP market, offering a service that’s not just reliable but also tailored to the evolving needs of our customers.”

Low Latency

Occom ensures ultra-low latency for a seamless online experience, whether you’re gaming, streaming, studying, or working from home

For Gaming

Reduced ping means faster response times in online games, giving you the competitive edge you need.

For Streaming

Buffer-free streaming in HD and 4K, even during peak usage hours, ensures uninterrupted entertainment.

For Work and Study

Crystal-clear video calls and instant file uploads make remote collaboration and live classes stress-free.

“With our advanced signal routing and optimised infrastructure, Occom delivers minimal delay between you and the online world, enhancing every aspect of your digital life.”

Our Google Rating Sets Us Apart

We proudly hold a 4.9-star Google rating, far surpassing the industry average for ISPs in Australia, where ratings often fall between 2.5 and 3.5 stars. This reflects our commitment to outstanding customer service, reliable performance, and superior value.

Consistently Exceptional Feedback

Our customers trust us to deliver on speed, reliability, and support, which is why our reviews outshine competitors like Telstra, Optus, and TPG.

A Proven Track Record

With thousands of satisfied customers, we’re leading the charge in raising the standard for Australian internet providers.

“Choose Occom for service that goes beyond the ordinary—trusted by our customers, and backed by results.”

Lightning-Fast Customer Support

Your time matters. That’s why our average call wait time is just 24 seconds, far outperforming the industry average of 3–5 minutes for Australian ISPs.

Immediate Assistance

No endless hold music—just quick, efficient solutions from real experts.

Award-Winning Service

Rated among the top for customer satisfaction, ensuring your issues are resolved on the first call.

“We never leave you waiting. Experience support that’s as fast and reliable as your internet connection.”