Why do nbn users need an AVC ID?
Thinking about switching your NBN provider? There’s one thing you’ll need to have ready, and no, it’s not your modem or moving checklist. It’s your AVC ID. Short for Access Virtual Circuit ID. From 14 April 2025, NBN Co. has introduced a new requirement: customers must provide their AVC ID before any existing internet service can be transferred. While this step may seem small, it plays a big role. The change is meant to prevent unauthorized service transfers to something possible before, even without the consent of the actual account holder. In this blog, we’ll break down what an AVC ID is, why it matters, and how you can easily find yours so you can make the switch without delays. What’s an AVC ID? Your AVC ID, or Access Virtual Circuit ID is like your internet’s serial number. It’s a unique 15-character code that identifies your current, active nbn® connection at your address. It helps the Internet service providers know exactly which connection is yours, keeping things clean and accurate, especially in apartment buildings or areas with lots of connections close together. But here’s something important to know: If you transfer your service to another provider, your connection will be set up under a new AVC ID. Even though your address stays the same, each new service activation gets its unique code. Why does the AVC ID matter now? Previously, switching your nbn® service was fairly easy, just your address was enough. But that simplicity came with a risk: Anyone could request a transfer, even without the actual service owner’s permission. To fix this, nbn® introduced a new rule, starting 14 April 2025, you’ll need to provide your AVC ID upfront when switching to Occom or any other nbn provider. It’s a move designed to keep your service secure and ensure only authorised transfers go ahead. It helps us to: Identify your exact connection Protect your service details Speed up the transfer process Avoid any mistakes or delays Without the AVC ID, ISPs can’t process your transfer. It’s not only a rule, but rather the fastest way to get you online without interruptions. How to Find Your AVC ID? You can find your AVC ID through: Your Internet Bill: Most providers list your AVC ID near the service details on your invoice. At Occom, you can find your AVC ID on your invoice. For your reference, please check the screenshot below. Customer Support: If you can’t find it yourself, just call your current provider’s support team and ask for it. If you’re already with Occom and need help locating it, our team will get it for you in no time. What Happens If You Don’t Have AVC ID? Without your AVC ID, we can’t move your service, and that could cause some issues, like: Delays in connecting to your new service Extra verification steps are needed In some cases, a full new connection order is needed (which can take longer) We want your switch to Occom to be simple and seamless, not full of paperwork or waiting around. Who Needs to Provide the AVC ID? You’ll need to provide your AVC ID if you’re: Switching from another provider to Occom or switching from Occom to another provider. Any time you’re transferring an existing nbn® service, the AVC ID is essential. Important: This only applies to services on the nbn® network. If you connect through OptiComm, RedTrain, or SUPA networks, currently this AVC ID requirement doesn’t apply. Still unsure which network you’re on? Give us a call, we’ll check it for you quickly and guide you. Why Is This Change Good for Customers? At first, it might feel like “one more thing” you need to do, but it helps you too. Providing your AVC ID means: A more secure handover of your service Faster connection without unnecessary waiting Fewer errors (no mix-ups between similar addresses) Less time dealing with customer support At Occom, we think changing over should be an upgrade, not a hassle. By having your AVC ID ready, you’ll stay connected to what matters most: your work, your games, your favourite shows, and your loved ones. No interruptions. No unnecessary delays. Just faster, smoother internet, just when you need it. Need Help? We’re always here to lend a hand. Call us on 1300 299 999 Or chat with us online; our team’s ready to help you find your AVC ID and make the switch easy. Frequently Asked Questions Switching to Occom: Your AVC ID Questions Answered What is an AVC ID? An AVC ID (Access Virtual Circuit ID) is a 15-character code that identifies your active nbn® internet connection. It helps your provider and the nbn® network track and manage your service accurately during transfers or upgrades. Why do I need to provide my AVC ID for my nbn® transfer? From 14 April 2025, providing your AVC ID is mandatory for all nbn® service transfers under updated industry regulations.This step was introduced to improve security and prevent unauthorised service transfers. It ensures your internet service is transferred accurately and only with the account holder’s consent. How can I find my AVC ID? You can find your AVC ID on your internet bill under service details, through your provider’s online account portal, or by contacting your current provider’s support team directly. OCCOM’s support team can also assist if needed. What happens if I don’t have my AVC ID? You must contact your current provider. They are legally required to give you the AVC ID. If you’ve just moved into the premises and can’t reach the previous tenant, contact OCCOM support. Our team will handle these special cases to help complete your nbn® transfer. Does every transfer require an AVC ID? No. The AVC ID requirement only applies to services on the nbn® network. If your internet runs on OptiComm, RedTrain, or SUPA networks, different transfer steps apply. Contact OCCOM to confirm your connection type before switching.
