Card surcharges are ending from 1 October 2026 If you pay your Occom account by card, from 1 October 2026 we’ll stop adding a card surcharge to your payments. You don’t need to do anything. What’s changing Until 30 September 2026, paying Occom by card has included a surcharge of 1.10% for Visa and Mastercard … Read more
FTTN vs FTTP in Australia: Which NBN Connection Is Better? Quick Answer FTTP is generally faster and more reliable than FTTN because fibre runs directly to the premises instead of using copper for the final connection. FTTN can still suit everyday browsing, streaming and work on moderate speed tiers, but performance may vary with copper … Read more
R U OK? Day 2026: How to Check In and Support Someone Life can be busy, and it is easy to assume that the people around us are doing fine. A friend might be quieter than usual, a colleague may seem overwhelmed, or someone close to us might be dealing with challenges we cannot see. … Read more
Why Is My NBN So Slow? This might just boost your NBN speed If your NBN feels slow even though you are paying for a fast plan, the bottleneck may be inside your home rather than on the wider network. Your router, Wi-Fi generation, Ethernet cable, device capability, router position and the number of connected … Read more
Is 25Mbps Internet Speed Enough? A practical Australian guide to streaming, gaming, video calls, working from home and choosing the right NBN speed tier Is 25Mbps Internet Speed Enough for Your Household? A 25Mbps internet speed sits in the practical middle ground between basic connectivity and the faster plans now common across Australia. It is … Read more
Why Is My Internet Slow When I’m Paying for Fast Speeds? Why a fast internet plan can still feel slow — and how to find the real bottleneck A fast internet plan sets the capacity available to your premises, but it does not guarantee that every phone, laptop or TV will receive the full speed … Read more
The Ultimate Moving House Internet Checklist (Without the Stress) Start planning your internet move four weeks before moving day where possible. Check the new address, confirm the available network and speed options, contact your provider, book any required installation, and keep your router and cables accessible. Leave nbn supplied equipment at the old property. Occom … Read more
Can Your Mobile Still Call Triple Zero? Can Your Mobile Still Call Triple Zero? Triple Zero (000) is for life threatening or time critical emergencies requiring police, fire or ambulance. Calls are free. In an emergency, call 000 and stay on the line. Australia’s mobile networks have moved beyond 3G, but the change has exposed … Read more
Occom has won the 2026 Telecommunications Industry Excellence (TIE) Award – Commitment to Customer Service! Congratulate all of the 2026 TIE Award winners and finalists. To be recognised alongside outstanding organisations such as NBN Co, Telstra, Optus, Superloop and many other exceptional finalists is something we are genuinely proud of. Now celebrating its 20th Anniversary, … Read more
Occom and Fetch TV Announce Official Partnership to Deliver Premium Home Entertainment to Broadband Customers [July 17, 2026] — Occom, one of Australia’s fastest-growing internet service providers and an AFR Customer Champion for 2025, today announced a new partnership with Fetch TV, Australia’s great value home entertainment platform. Together, the companies will offer market-leading entertainment … Read more