Additional Charge

Additional Charge Price (incl.GST)
Static IP Address $10.00 per month
Dishonored Fee $6.00
Direct Debit Rejections Fee $6.00
Chargeback Fee $44.00
Late Payment Fee $20.00
Late Cancellation of Appointment or Missed Appointment $90.00 – $165.00
Fee when a fault raised to the Carrier is not found on the Carrier’s network $165.00
Incorrect Call out Fee (Redtrain) $165.00
New Development Charge $300.00
Order Withdrawal $50.00
OptiComm Missed Appointment Fee $88.18 plus GST
On site support Labor Rate (Charge based on distance to on site addresses (Min $120)) $120.00
Fee per hour for an incorrect call out (Charge based on Time on Site (Min $150)) $150.00-$220.00
Early Termination Fee $99.00
Plan change fee – Upgrade $0.00
Plan change fee – Downgrade $50.00
Fee for end user contacting Telstra/OPTUS Fault Desk directly $100.00
Modem Delivery Fee $18.00/$20.00(Express)
Paper Bill $10.00 per bill
Mobile SIM Replacement Fee $10.00
Relocation Fee $99
Initial Standard Installation (SUPA Networks) $41.25
Subsequent installation (SUPA Networks) $297 + Labour rates and material
Fault found inside customer boundary (SUPA Networks) $159.50
No fault found (No truck roll required) $55
No Fault found (Truck roll required) $82.5 (Hourly Labour Rate charge for a minimum of 2 hours )
Co-ordinated Appointment (Day) $220
Co-ordinated Appointment (Night) $330

Reach Out To Us

Contact our professional support team to respond to all your questions
and guide you through the sign-up process.

Live Chat

WeChat

WhatsApp

Call now: 1300 299 999

Daily 8 AM – 10 PM AEST