Domestic and Family
Violence Support
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Supporting you
Occom recognises the serious and often hidden impacts of domestic and family violence and the critical role that access to safe and secure telecommunications plays in supporting victim-survivors. We prioritise the safety of affected persons and are committed to:
- Ensuring privacy and account security
- Where there is a safety risk, providing appropriate support and services, including urgently reconnecting services or providing alternative service options
- Ensuring that you do not need to disclose your experiences to multiple staff members
As an account holder, our team can help with:
- Reviewing and updating contact information and who has authority on your account
- Removing services you no longer need
- Relocating your service
- Setting up a new account for a fresh start
- Offering flexible payment assistance options
- Providing personal phone records, bills and other account-related data.
Where you are not the account holder we can establish a new account for you. In some circumstances we may also be able to assist you with transferring or taking ownership of a service.
You can contact us in a communication method tailored to your safety and preferences or request a call back in the method you choose. Alternatively, you can nominate someone else to speak on your behalf including a social worker, friend and family member.
Our contacts
You can contact us via one of the following methods for support or to arrange a call back:
Phone: 1300 299 999
8:00am – 10:00pm (Monday – Friday Weekends/Public Holidays)
Our Statement
Occom has procedures and policies in place to protect the safety of people affected by domestic and family violence. We are committed to keeping affected persons connected to their telecommunications services. Where a Occom service is restricted, suspended or disconnected and you are concerned for your safety we will provide options to keep you connected. As a matter of urgency, depending on what is practical in the circumstances and your needs, this may include reversing this action or offering an equivalent service.
Our Domestic and Family Violence Statement provides information on how we can assist if you or someone you know is affected by domestic or family violence.
What if I am having trouble paying for my services?
Occom will provide free financial hardship assistance without requiring evidence where you are experiencing or overcoming domestic or family violence, unless legally required. We can offer a range of options to help you stay connected when you are experiencing financial hardship.
For more information on financial hardship assistance please see our Payment Assistance Policy or email us at support@occom.com.au or call us on 1300 299 999.
External support services
- 1800RESPECT (National Domestic Violence and Sexual Assault Helpline)
Phone: 1800 737 732
1800RESPECT is available for free, 24 hours a day, 7 days a week to support people impacted by domestic, family or sexual violence.
- 1800 ELDERHelp
Phone: 1800 353 374
A free call service that automatically redirects callers seeking information and advice on elder abuse with the existing phone line service in their jurisdiction.
- Full Stop
Phone: 1800 385 578
Offers free, 24/7, confidential, trauma specialist counselling to people of all genders who have been subject to sexual, domestic and family violence, as well as their friends, colleagues and family members.
- National Debt Helpline
Phone: 1800 007 007
The National Debt Helpline is a not-for-profit service that helps people with debt problems.
- National Disability Abuse and Neglect Hotline
Phone: 1800 880 052
The National Disability Abuse and Neglect Hotline is for reporting abuse or neglect of people with disability.
- Rainbow Sexual, Domestic and Family Violence Helpline
Phone: 1800 497 212
Provides support for those from LGBTQ+ communities, family, friends and supporters who have recently or in the past experienced sexual, domestic or family violence.
- Community Legal Centres Australia
Provides a comprehensive list of community legal centres across Australia. These centres often offer free or low-cost legal advice and can be a helpful resource for those experiencing domestic violence or other legal issues.
- Men’s Referral Service
Phone: 1300 766 491
Provides a range of services to support men concerned about their behaviour to change what they are doing and keep women, children and communities safer.
- Family Relationships Online
Phone: 1800 050 321
A national telephone service providing help for families affected by relationship or separation issues, including information on parenting arrangements after separation.
- Relationships Australia
Phone: 1300 364 277
Provides relationship support services for individuals, families, and communities, including counselling, family dispute resolution, and family/community support and education programs.
- National Legal Aid
National Legal Aid is a network that links to the legal aid commissions in each state and territory in Australia. They can provide you with the necessary legal assistance and resources in your area.
- National Relay Service
The NRS provides a range of different types of call services, depending on your needs and preferences.
- Translation and interpreting services
The Translating and Interpreting Service (TIS National) is a language service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients.