Archives: FAQs

There are different types of nbn connections that connect your home or business to the nbn.

If your address is eligible, Occom will help you upgrade to FTTP with $0 standard installation when you sign up for an eligible speed plan.

Upgrades are currently only available at selected FTTC and FTTN addresses. You can check the eligibility via the search bar at the top of the page.

Upgrading to FTTP can provide access to faster and more stable internet. By upgrading, you can unlock the access to SuperFast (250 Mbps) and UltraFast (1000 Mbps) tiers of download speeds.

Occom provides a variety of different speed tiers for nbn® broadband access. Different broadband plans have different maximum download speeds varying from 12 megabits per second (Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, and 1000 Mbps. Occom is one of the few best nbn® providers who can provide up to 1000 Mbps with our rocket plan. Customers are able to choose between these plans depending on their speed preference. Contact us today for professional advice and assistance.

Occom is a top-rated nbn® service provider in Australia, receiving 4.9/5 stars from 10,000+ Google reviews. Occom has sufficient bandwidth and smart internet routeing to ensure the quality of service we promise. On top of that, Occom has affordable plans in addition to a selection of hand-picked modems from the world’s best brands.Our customer service team will also be happy to assist those customers who wish to bring their ownmodem (BYO) for internet configuration. We are proud of our fantastic customer reviews and strive to provide the services and customer support to meet the highest standards. Get Faster, Get Occom! Faster responses, faster setup, faster internet speeds, and faster troubleshooting.

The New Development Charge is a fee implemented in 2016 that charges all connections made in areas that the fibre infrastructure provider (e.g., nbn®) has identified as within the boundary of a new development. The implementation of this fee was a decision made by the Australian government to shift partial costs of the fibre infrastructure onto “the parties that use or benefit from them.”. All service providers will charge this fee on behalf of nbn® when the internet service is activated.

Available appointment windows vary depending on the availability of nbn® technicians in your area. Appointment times can be either 8am to 12 noon or 1pm to 5pm in the afternoon. nbn® technician may call you when they are on their way. Please ensure that you are available for the full appointment time slot. Please also ensure:

For more information on nbn® speeds, see here.