Frequently Asked
Questions
How can we help you?
Billing
If you are the first user activating the service at a property, the NDC is applicable. Additionally, activation fees may apply to some upstream providers, like Redtrain Networks, which can be waived if you opt for a contract.
No, OCCOM does not accept prepaid Visa/Mastercard or gift cards.
You can request cancellation via phone, email, or live chat. If you are on a contract, a $99 early termination fee may apply. A 30-day notice is required for cancellation.
You can request cancellation via phone, email, or live chat. If you are on a contract, however, a prorata last bill will be charged from the date of cancellation until the preceding 27th of the month.
Occom bills customers on a monthly basis. The exact billing date depends on your activation date.
There are no charges for plan upgrades. It is free. Only the monthly fee adjustment applies on a prorata basis.
If you have concerns about your bill, please contact our customer support team promptly through call, live chat or email. We are committed to resolving any billing issues in a timely and transparent manner.
If you have concerns about your bill, please contact our customer support team promptly through call, live chat, or email. We are committed to resolving any billing issues in a timely and transparent manner.
Your bill is generated on the 28th of every month, covering the billing period from the 28th of the previous month to the 27th of the current month.
- You will receive the bill via email within 3-5 days after the 28th.
- The payment due date is the 15th of each month.