Why Occom
Over 10,000 of our happy customers earned us our 4.9/5 star rating on Google. Our unparalleled service and support powers Aussies with our nbn® fibre plans.
Quality Internet
No compromises. Fast, stable, and hassle-free —because your internet should just work. Whether you’re streaming, gaming, studying, or running a business, we keep you connected without interruptions.
Low Latency
Zero lag and no buffering hiccups. No matter what you do online, Occom’s ultra-low latency ensures a seamless experience.
Social Proof
We deliver the kind of quality and service that people want to tell friends and family about. That is why we are Australia’s best rated ISP.
Real People
Hate waiting on hold? Our average call wait time is just 17 seconds—faster than your mum answers! Get real support from patient, professional, and caring people, right when you need it.
The Highest Rated ISP in Australia
Frequently Asked Questions
When choosing an NBN plan with Occom, understanding the difference between connection types can help clarify the experience you’ll have with your internet service. Here’s a breakdown of three major NBN connection types:
What are the types of nbn® internet and what WiFi devices should I use?
- FTTP – Fibre to the premises utilises fibre optic cable to connect your premises directly to nbn® from the nearest node. In order for this connection to work, a utility box will be required to be installed outside of your premises in addition to a connection box that is installed inside the premises. FTTP is the best nbn® connection type of technology, which is more consistent in its delivery of ultrafast internet speed. You will need to connect a router to the Network Termination Device (NTD) to access Internet service.
- FTTN – Fibre to the Node utilises fibre optic cable to the nearest node to your premises. The signal from the optic fibre cable then travels down through existing copper lines to the primary telephone wall socket. A VDS2-compatible modem router is required for this type of connection to work.
- FTTB – Fibre to the Building utilises fibre optic cable all the way to a shared point in the building’s communications room. From there, the connection travels along the existing copper lines to each customer. In order for this type of connection to function, a VDSL 2-compatible modem router is required.
- FTTC – Fibre to the Curb is the newest technology available, which is capable of bringing optic fibre cables almost all the way to your premises. The connection then travels through existing copper cables into the home for quick and stable internet. A nbn® connection device, short for NCD, is then set up within the premises and then connected to the primary telephone wall socket. You will need to connect a router to nbn® NCD to access Internet service.
- HFC – Hybrid Fibre Coaxial is utilised where there is an existing cable network that can be used to make the final part of the connection. Similarly, with FTTN and FTTB, fibre optic cable is connected to a nearby node. A coaxial cable is then used to connect to a nbn® device, which is installed inside the customer’s premises. You will need to connect a router to nbn® HFC NTD to access Internet service.
For more information on nbn® speeds, see here.
What nbn® speeds are provided?
What is the nbn® Termination device?
What should I do to make an appointment for nbn® installation?
Available appointment windows vary depending on the availability of nbn® technicians in your area. Appointment times can be either 8am to 12 noon or 1pm to 5pm in the afternoon. The nbn® technician may call you when they are on their way. Please ensure that you are available for the full appointment time slot. Please also ensure:
- the landlord or authorised representative of your account is on site and available to ensure during installation, all the equipment is installed where you want
- the access to all work areas (including any required access permits). This includes all server and communications rooms for your residence/business (if there is any) in order for the installation.
What is the nbn® New Development Charge?
How is Occom different from other nbn® providers?
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