Frequently Asked
Questions

If you are the first user activating the service at a property, the NDC is applicable. Additionally, activation fees may apply to some upstream providers, like Redtrain Networks, which can be waived if you opt for a contract.

Billing cycles are fixed, but you can contact customer service to discuss any flexible options.

No, OCCOM does not accept prepaid Visa/Mastercard or gift cards.

You can request cancellation via phone, email, or live chat. If you are on a contract, a $99 early termination fee may apply. A 30-day notice is required for cancellation.

You can request cancellation via phone, email, or live chat. If you are on a contract, however, a prorata last bill will be charged from the date of cancellation until the preceding 27th of the month.

You can request cancellation via phone, email, or live chat. If you are on a contract, a $99 early termination fee may apply. A 30-day notice is required for cancellation.

There are 3 ways to change/update your payment details:

1. Getting a one-time payment details update link (valid for 10 minutes only).

2. Requesting the DDR form, filling it out, and sending us back to the official email

3. You can call us and get the bank/card details updated in our records.

Occom bills customers on a monthly basis. The exact billing date depends on your activation date.

Occom bills customers on a monthly basis. The exact billing date depends on your activation date.

Your monthly bill is sent through email on your registered email address.

There are $50 charges for a plan downgrade.

There are no charges for plan upgrades. It is free. Only the monthly fee adjustment applies on a prorata basis.

Occom accepts various payment methods, including credit/debit cards, direct debit, Bank Transfer, Cheque, AmEx, WeChat Pay and BPAY.

If you have concerns about your bill, please contact our customer support team promptly. We are committed to resolving any billing issues in a timely and transparent manner.

If you have concerns about your bill, please contact our customer support team promptly through call, live chat, or email. We are committed to resolving any billing issues in a timely and transparent manner.

If you have concerns about your bill, please contact our customer support team promptly through call, live chat or email. We are committed to resolving any billing issues in a timely and transparent manner.

Your bill is generated on the 28th of every month, covering the billing period from the 28th of the previous month to the 27th of the current month.

• You will receive the bill via email within 3-5 days after the 28th.
• The payment due date is the 15th of each month.

You can find the wifi name or password on the back of your router.

A fibre box is generally found in garages or in cabinets above the fridge installed in the kitchen.

If you are on a contract, an early termination fee may apply. Check your contract terms for details.