Simple steps to change your nbn service provider

Simple steps to change your nbn service provider
Internet service provider
Published on: 13-08-2021

Most of us think that switching the nbn provider is quite a daunting task and causes a lot of hassle. There might be many questions going through your head, such as: How long will it take? How long will the internet go down? Will the new provider cancel the old contract? How much is it going to cost? Are there any cancellation fees?

But the fact is that it is easier than you think. It may benefit you in many ways, like finding a better price, flexible contracts, and better customer service. You might need to consider this option when your current provider is no longer providing you with the standards they offer. Contrary to the perception, moving to a new service provider can be done in a snap.

We have prepared a guide to doing this step-by-step so that you can know what to expect.

Step 1: Find an internet plan which you want and research on nbn providers.

The first step is to figure out your requirement/expectation from the internet service provider - either a cheaper internet plan or unlimited data with fast internet speeds. There's every chance you'll find several providers who offer similar services. Compare the services provided by different service providers, read the reviews on their services and customer support. Expand your search by looking into customer reviews and the company website.
Now, get in contact with your new provider, start a conversation about installation, and set up so that there is minimum downtime when you cancel your current service. As a top-rated nbn™ provider in Australia, Occom delivers customers a premium internet experience with faster connections and professional customer support, faster internet speed, faster respond. Occom received 1400+ 5 stars google reviews.

Step 2: Know how much it costs for switching nbn providers and give your current provider notice.

  • If you are currently on a month-to-month contract, check with your service provider how many days you need to give to cancel the service. This is known as the notice period, and in most cases, it is 30 days.
  • If you are on a fixed-term contract, then early termination fees may apply. It may be calculated based on how many months remained in your agreement or a one-off charge.
  • Reach out to your internet service provider to enquire more about this before you make the switch. Make sure that you give them proper notice so that you can time it with the time taken by your new internet service provider to set up everything, and there is minimum disruption time.

Do not cancel or schedule a cancellation with your current provider while transferring to a new provider. Ensure that you have confirmed the installation date from your new provider before officially cutting ties with the old provider. If your service is 'cancelled' instead of 'transferred', downtime could be up to 5 business days.

Step 3: Migrate all the data off your existing service provider and back it up.

If your phone line connects to your internet service, tell your new ISP that you'd like to port over and keep your existing phone number.

Step 4: Make sure that you have got the right equipment.

This is the final step while transferring your service. Your previous service provider may restrict your router from other internet providers. In this case, you will require a new router. Store-bought routers will be compactable with most nbn internet providers and will have to be re-reconfigured to your new provider's network with the settings they give you. The provider supplied devices are usually a basic model, and you'll have to upgrade this depending on the number of people who use the service. Occom can offer you a wide range of routers to suit your need.

If you have troubles or issues continually, switch to a better service provider. Follow the steps above while switching service providers, as this will keep you informed about the requirements, making it more manageable.

OCCOMOptical Communication Expert

Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future.

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