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Occom Secures 123rd Place in Financial Times’ High-Growth Companies Asia-Pacific 2023

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Occom, an internet service provider, is delighted to share the news that it has been recognized in the Financial Times High-Growth Companies Asia-Pacific 2023. This accomplishment marks a significant landmark for Occom as it reinforces the company’s dedication to providing top-quality Internet services to its customers in Australia. FT High-Growth Companies Asia-Pacific The Financial Times stands as one of the top financial media in the world, widely acclaimed for its strong commitment to journalistic excellence, impartiality, and precision. It concludes the fastest-growing companies in the Asia-Pacific region with its annual special report, which is compiled with the help of Statista. The Asia Pacific region includes Australia, New Zealand, India, Japan, South Korea, Singapore, Hong Kong and Taiwan as well as Southeast Asian countries such as Indonesia, Malaysia, the Philippines, Thailand, and Vietnam. Statista’s Process in Terms of Conducting Consumer and Market Data Statista’s power of authority lies in its rigorous data collection and analysis methods. The company employs researchers and analysts who collect and analyze data from a variety of sources, including surveys, government publications, and industry reports. In their online publication announcement, Occom has obtained its 123rd position by making its reputable position in the market, increasing its revenue growth, making innovative ideas to provide the unlimited internet plans to all the people in Australia and having the potential to grow in the future continuously. Further, it holds 2nd rank in Australia’s “Media and Telecommunication” category. What Occom’s CEO Says? “We are so proud to be listed as 123rd in Financial Times High-Growth 500 Companies Asia-Pacific 2023. It is another milestone that Occom has achieved on our path to becoming one of Australia’s leading Internet Service Providers.” “We express our gratitude for receiving recognition from Financial Times. Heartly thanks to our customers, our partners and our team. We will focus on the company’s aim to further enhance our services for existing customers while attracting new ones, both from the residential and business sectors.” About Occom Occom is dedicated to delivering the fastest internet services available in the Australian market, whether you require Internet services for residential or business purposes. Our commitment is to offer exceptional customer service that is prompt and efficient, enabling you to achieve your objectives and thrive. Our range of services includes broadband connectivity, mobile SIMs, home phone services, and top-quality routers for improved Wi-Fi performance. We take great pride in our highly competitive broadband plans and our unwavering focus on customer satisfaction. Along with this prestigious recognition from The Financial Times, Occom is also the winner of the Mozo Expert Choice 2022 award, has been listed in AFR 100 Fast Companies and not to mention, it has got 5 stars Google 5K+ reviews, therefore making it recognized as a top-rated ISP in Australia. From lightning-fast speeds to unbeatable reliability, Occom provides a wide range of internet plans: NBN Plans, OptiComm Plans, RedTrain Fibre Plans and Telstra Velocity Plans. To call our experts, dial – 1300 200 999 OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999

Occom Achieves Third Consecutive Year Recognition in AFR Fast 100 List!

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Occom is thrilled to announce its inclusion in the prestigious Australian Financial Review (AFR) Fast 100 list for 2024. This marks the third consecutive year that Occom has earned this recognition, highlighting our consistent growth, innovation, and customer-first approach. It’s a testament to our commitment to delivering reliable, high-speed internet and outstanding service to customers across Australia. Thanks to our excellent troubleshooting, quick setup and high-speed internet, we have seen substantial growth in the past year, however we have not strayed from our customer-centric values. In order to better serve the diverse population of Australia, we provide customer care in a number of languages, including English, Mandarin, Cantonese, Hindi, and Malaysian. We also communicate with customers via traditional channels as well as platforms like Facebook Messenger, iMessage, WhatsApp, and WeChat. “It is a great honour for Occom to be recognised in the Australian Financial Review (AFR) Fast 100 List for 2024. This is our third consecutive year on the list, a remarkable achievement that reflects the trust and support of our customers, the dedication of our team, and our relentless pursuit of innovation and excellence.At Occom, we believe that growth is not just about numbers but about creating meaningful value for our customers. This milestone inspires us to continue improving, delivering faster, more reliable, and customer-focused internet solutions across Australia.Thank you to every customer, partner, and team member for being an integral part of our journey. Together, we will continue to push boundaries and reach new heights in the telecommunications industry.” said Philip Luo, CEO of Occom. Transforming Customer Experience Occom’s approach to innovation has always been customer-centric.We offer a wide range of fibre and mobile plans to ensure that each customer receives personalised advice to fit their specific requirements. Whether you want low latency or your organisation needs stable, high-speed connectivity, our mission is to provide each customer with dependable, tailored solutions. Occom has received praise from thousands of happy consumers, with products receiving excellent reviews from industry experts. Our youthful, enthusiastic, and professional team continues to push the boundaries of what is possible in the future, making us one of Australia’s fastest-growing telcos. The Australian Financial Review 100 List The AFR’s Fast 100 List recognises Australia’s fastest-growing, well-established companies. Businesses must have made at least $10,000 in FY22, $5 million in FY24, and been in operation prior to July 1, 2019, in order to be eligible. Occom’s latest recognition showcases our continuing dedication to redefining telecommunications through cutting-edge innovation, exceptional service quality, robust resilience, and industry-leading customer support.Our inclusion in the AFR Fast 100 List is the latest in a series of awards including the Mozo Expert Choice 2022 award and consecutive rankings in the Financial Times High Growth Companies Asia-Pacific 2023 & 2024. This is also our third year on the AFR Fast 100 List, reaffirming Occom’s sustained growth and innovation in the ISP business. We are also delighted to maintain a 4.9/5 customer satisfaction rating from over 9,000 Google reviews. About Occom Occom has consistently established itself as a pioneer in the Australian telecom industry for our innovative solutions and outstanding customer assistance. Whether you have residential or business needs, we promise to deliver excellent and prompt support to help you achieve your goals. We offer broadband services with unlimited internet deals, mobile SIMs, home phone services, and routers for enhanced Wi-Fi. Our goal remains to keep improving and give our clients an even better experience. Looking Ahead Occom will continue to lead the way in redefining telecommunications in Australia. Whether for residential or commercial needs, our goal remains the same: to offer unparalleled internet solutions backed by a commitment to exceptional customer care.

Categories AU

nbn Full Fibre Upgrade: Choosing the Eligible Locations

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Upgrade nbn plan

The rollout of the National Broadband Network (NBN) in Australia has transformed the digital landscape, delivering faster and more reliable internet connections to millions of homes and businesses. However, not all locations are immediately eligible for the coveted Fibre to the Premise (FTTP) upgrade. Wondering why your location hasn’t made the initial list? Several factors influence this selection process. Let’s explore these in detail! How are the eligible locations chosen? There are a number of considerations that can contribute to this – like demand and cost specifications. The criteria for the eligible location selection includes: • High Demand:NBN predicts the strong demand for wholesale speed plans in the metropolitan and regional locations. This can make a specific area highlighted in the priority list. The number of residents and businesses showing interest in free nbn fibre upgrade is also considered. • Effectiveness:Another crucial consideration is speed and setup preparation. This approach is to expand investment and increase economic activity across Australia. Why is my location not eligible? It can happen that your premises may not be eligible at the moment due to factors like insufficient demand for high-speed plans or a lack of necessary infrastructure in your area at this time. If this is the case, don’t panic. It just means that your location’s eligibility may occur in the future phases of rollout, as the NBN aims to reach up to 90% of Australia by the end of 2025. As per an official statement from NBN in April 2022, “there are around 1.7 million homes and businesses in suburbs and towns that will become eligible for a free FTTP upgrade from FTTN” in the initial roll out. In March 2024, the company launched a consultation with Retail Service Providers on a proposal to increase speeds or customers who are connected to the nbn network via Fibre to the Premises (FTTP) technology. Further, in May 2024, the company also announced a proposal to develop three new ‘hyper-fast’ wholesale products for residential and business customers connected to the nbn network via FTTP technology. NBN continues to redefine the way Australians can access and use high-speed broadband. As at 30 June 2024, around 375,000 premises nationwide had upgraded from FTTN or FTTC to a full fibre service. You can register for further email updates directly through the NBN here, and they will advise if your premises becomes eligible. As an alternative, you can keep a regular check of your address on the nbn website to see if your location has become eligible. Check your Eligibility Is slow, unreliable internet disrupting your daily entertainment activities? No more buffering nightmares or frustrating dropouts!Say goodbye to limited speeds, susceptibility to physical damage, and weather-related interruptions. With nbn full fibre, you can now experience high-speed internet right at your doorstep.Take the first step towards seamless connectivity – check your address eligibility today! Why Choose Occom? Offering competitive pricing plans to users, we have an expert team on our side for smooth full fibre upgrade assistance. Our award-winning service and industry recognition has made us the fastest-growing telco in Australia. Upgrade to nbn full fibre with Occom and enjoy exclusive benefits:• $0 upgrade• 2 months free• No activation fee• No lock-in contract Have queries? Call 1300 299 999 or visit https://occom.com.au/.

NBN Co’s lack of notice of ‘planned’ works irks users

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Some RSPs have shed light on what appears to be a growing, though largely undocumented, service quality problem with the NBN, where retailers are given less than an hours’ notice of “planned” works. In a submission to the ACCC’s review of NBN Co’s special access undertaking (SAU), An RSP said that “millions” of its customers had been “impacted by planned outages” between January and May of this year alone. “Almost half of those planned outages did not meet the 10-day notification SLA ,” An RSP revealed. “For many customers subject to a ‘planned’ outage, RSPs received less than one hours’ notice. “Further, most planned outages that did not meet the 10-day SLA occurred during core business hours (9am-5pm) meaning a direct and noticeable impact on NBN services.” iTnews has observed individual customer reports of “planned” NBN works being notified either at the last minute, or potentially after an outage has begun, but it was not previously clear just how often this occurred, and how many users might be impacted. An RSP points to the existence of additional data on the issue in an appendix to its submission; however, the appendix is blank due to confidentiality clauses enforced by NBN Co. An NBN Co spokesperson said the company “does its best to provide advanced notice of planned maintenance to internet retailers wherever possible, but in some instances where urgent work is required, this may not always be possible.” “We seek to schedule these necessary upgrade works at times that will minimise disruption to customers, however, some work will need to be conducted during daylight hours to help minimise impacts for customers and for health, safety and environment requirements,” the spokesperson said. The spokesperson said that “more often than not” it provided “10 or more days notice for planned maintenance so they have enough time to inform their customers.” They also said that “the majority” of planned maintenance runs from 12am-6am. NBN Co did not offer any statistics on its maintenance notifications. One possibility is that third-party companies that NBN Co relies on, such as utilities, may be responsible for some last-minute works. However, there were no statistics available to quantify the root causes of eleventh-hour outages. Network at fault An RSP said it is not just “planned” outage notifications that are a service quality problem for users. It said that “since 2019, there has been a steady increase in the number of services that experience a fault in their NBN service within 30 days of activation.” “Further, an unacceptable number of services that experience a fault, experience a repeat within 30 days of the fault being addressed by NBN Co,” it said. In addition, if a speed fault is detected that NBN Co can’t adequately resolve, “a customer may be subject to an 18-month remediation period,” An RSP said. “During this time, they will have a degraded NBN service and may be reliant on an RSP-provided solution, such as 4G modem back-up.” Under the current wholesale broadband agreement (WBA) – a commercially negotiated set of terms, though one RSPs say suffers from a significant power imbalance in NBN Co’s favour – “a customer can experience up to 10 drops in their NBN service a day before it can be classified as a fault (rather than a performance incident) and NBN Co is obliged to investigate and rectify the issue within agreed fault timeframes which are shorter.” iTnews has previously analysed the performance incident thresholds; RSPs say those thresholds are set too high, and that users will complain long before the thresholds for action from NBN Co are met. Unplanned works Some RSPs also indicated they had similar problems with “hundreds of unplanned outage tickets” that NBN Co publishes every day. A ticket could impact “a handful of services to hundreds of services” and could mean an outage of minutes to “sometimes hours”. “NBN Co does not publish this information quick enough and does not provide sufficient time for us to notify consumers,” said by an RSP. “This means RSPs could be answering and troubleshooting calls from customers about their NBN service being down, only to be told an hour later there is a known NBN Co outage.” “The consumer is left with an impression there is an issue with their RSP, when in fact the root of the problem is NBN Co’s inability to quickly notify RSPs of unplanned outages.” “NBN Co ought to implement close to real time outage notification.” SAU and service The now-binned offered little in the way of commitments to service quality standards, a bugbear of retail service providers (RSPs) generally who saw NBN prices rising with no correlated change to service quality. Minimum service standards are “negotiated” in the wholesale broadband agreement (WBA); however, RSPs want such standards to be enshrined in the SAU instead. “Baseline service levels should not be a matter for commercial agreement,” said by an RSP. “Where NBN Co is seeking to immediately increase prices, along with year-on-year price increases, we believe it is reasonable for the SAU to contain minimum service requirements.” That may change as the SAU is redrafted once more by NBN Co. The ACCC, which is overseeing the SAU process, was yesterday told by Communications Minister Michelle Rowland to put a greater emphasis on service quality in its SAU deliberations. “Relative to the range of cost pressures being faced by Australian consumers and businesses, they are not complaining to me about the price of NBN services,” Rowland wrote. “They are primarily concerned with quality and service.” “I have encouraged all stakeholders to keep this in perspective when considering the long-term interests of end users.” That may mean RSPs won’t see the quantum of wholesale price reductions they are seeking through the SAU process; however, if service quality improves, it could make NBN prices easier to justify and NBN services more attractive. From: https://www.itnews.com.au/news/nbn-cos-lack-of-notice-of-planned-works-irks-telstra-users-583233 OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by … Read more

NBN Co to receive $2.4 billion to extend FTTN overbuild

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As government keeps its pre-election promise. The government has kept its pre-election pledge to back NBN Co with another $2.4 billion so that the network builder can replace more copper-based services with fibre. NBN Co last night “welcomed the government’s commitment to invest $2.4 billion to roll out more fibre to communities across Australia.” Labor said in November last year that it would fund an extra 1.5 million homes and businesses in the fibre-to-the-node (FTTN) footprint to be upgraded to fibre-to-the-premises (FTTP). The FTTN overbuild program started under the previous government, with Labor pledging to extend it so that a deeper overbuild was possible. The government likened the work to a “repair job” for the NBN, which was originally specified as a mostly fibre-based network before being built out using multiple access technologies, including copper. Of the 1.5 million FTTN premises, 660,000 are in regional Australia, the government said. Communications Minister Michelle Rowland said the $2.4 billion would come in the form of an “equity investment over four years in the 2022-23 federal budget.” NBN Co said it would announce where it would now extend its overbuild of FTTN “in coming months.” The extra premises would be “able to order a higher-speed service by the end of 2025.” Customers will still need to place an order for a service of 100Mbps or greater in order to qualify for a fibre-based service. “We welcome the government’s additional $2.4 billion investment in the NBN,” NBN Co CEO Stephen Rue said in a statement. “Fibre is inherently more capable of delivering faster upload and download speeds, is generally more reliable than copper connections, and reduces our maintenance and operating costs.” Rue added the government commitment “allows us to set a goal of enabling around 10 million premises, or up to 90 percent of homes and businesses on the fixed line network, to access the highest residential speed tiers with wholesale download speeds of 500 Mbps to close to 1Gbps by the end of 2025.” NBN Co has identified a further 300,000 premises that will be given the option to upgrade to full FTTP. The list of additional suburbs and towns closes out the company’s commitment from September 2020 to upgrade two million premises currently covered by the FTTN network footprint by the end of 2023. To trigger a full fibre upgrade, customers will need to place an order with a participating RSP for a plan based on wholesale speed tiers starting at 100Mbps. NBN Co has on average been making around 50,000 premises ready to order higher speed services per month since March 2020. The company is on target to make around 550,000 premises eligible to upgrade to FTTP by the end of this year, and reach the two million target in 2023. By this time, up to eight million premises will be able to access NBN Home Ultrafast services, which offer wholesale download speeds of 500Mbps to close to 1Gbps. Under the program, once an upgrade area has been identified, NBN Co undertakes design and construction work for local fibre network extensions which generally take 12-18 months to complete. The list of new eligible premises includes six suburbs in the ACT, 41 new suburbs and towns in NSW as well as four existing locations scheduled for further upgrades, 23 suburbs and towns in Victoria, 32 in Queensland, 16 in South Australia, 37 in WA, and four in Tasmania. NBN Co COO Kathrine Dyer said in addition to providing speed benefits for premises in the expanded footprint, the full fibre upgrades are significantly reducing the number of copper connections used in the national network. “Fibre is inherently more capable of delivering faster upload and download speeds, is generally more reliable than copper connections and reduces our maintenance and operating costs,” she said. “We are on track to achieve our goal of enabling… up to 75% of homes and businesses on the fixed line network, to access NBN’s highest residential speed tiers… by the end of 2023.” Communications minister Michelle Rowland told CommsDay the Commonwealth Government strongly supports the upgrade project. “Access to fast and reliable broadband in 2022 is as essential as running water and electricity. That’s why enabling as many families and small businesses to access a full-fibre lead-in is critical to improving connectivity, boosting productivity, and bringing Australians together,” she said. “I welcome this expansion of NBN Co’s Fibre Connect program today as an opportunity for Australians saddled with inferior technology to enjoy the benefits of a full fibre connection,” she added. From:www.itnews.com.au/news/nbn-co-to-receive-24-billion-to-extend-fttn-overbuild OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999

Categories AU

NBN Brings Faster Internet for Aussies

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It’s undeniable that the internet has revolutionised the way we live, learn, and work in the 21st century.Nevertheless, the internet is an integral part of Australian daily life. With over 22.13 million current internet users, the number is expected to surpass 23.3 million by 2025. Web browsing, gaming, and video streaming are the most popular online activities among adults, with over 90% of the population participating. As Australians continue to seek greater convenience in their daily tasks and entertainment, mobile internet usage is expected to keep rising. High-Speed Internet: A Necessity for Australia Despite Australia being a technologically advanced nation, many Aussies, particularly those living in rural and remote areas, are still struggling to get better internet connectivity despite the innovations taking place. Lack of good internet not only limits economic growth, but also restricts the availability of other numerous services like education, healthcare, etc.Looking to the future, the need for a robust and reliable internet infrastructure in the country will only continue to evolve. Emerging technologies like artificial intelligence, the Internet of Things (IoT), and 5G, increase the demand for high-speed, low-latency internet connections. This highlights the best efforts of nbn, Australia’s broadband network, in making continued improvements to deliver the reliable connectivity. How is NBN Preparing to Deal with Speed Issues? The National Broadband Network is in a continual process of improving the internet speed in Australia through a series of plan upgrades. This approach by nbn is driven by the increasing demand for faster and reliable internet, mainly for streaming, gaming, and remote work in recent times.According to NBN Co, there are on an average of 22 devices connected to the internet in every household in Australia. Importantly, this number has doubled in the past few years and is expected to grow to 33 devices by 2026 and 40 by 2030.To address speed issues, NBN continually proposes new upgrades to its internet plans with the commitment to deliver faster connectivity. Recently, nbn has proposed to accelerate its Home Fast, Superfast and Ultrafast speed tiers. The accelerated speed will be available to users who are connected to nbn through FTTP or HFC technologies. The goal is to enable retailers to prepare the product and service to meet the internet speed demands among residential, business and enterprise customers.Source : https://www.nbnco.com.au/corporate-information/media-centre/media-statements/nbn-plans-to-accelerate-highest-speed-tiers Future Plans of nbn for Fibre Connection Availability Being in the continuous phase of expanding fibre connectivity, nbn is rolling out fibre optic cabling to improve broadband access and speed for residents and businesses in Australia.NBN has proposed introducing accelerated speed within the coming year to homes and businesses. This means that approximately 9 million homes will get access to upgraded high-speed internet tiers by December 2024, expecting the further growth to 10.2 million eligible premises by the end of next year. 1.Target of 10 Million Premises As part of its fibre upgrade program, NBN Co has already connected three million homes and businesses directly to fibre networks. This initiative aims to provide Australians with access to faster and more reliable broadband services, especially benefitting households with high data usage and multiple connected devices. By the end of 2025, over ten million premises are expected to be eligible for these enhanced speed plans. 2.Transition to FTTP The NBN expansion is primarily focused on upgrading the existing connections (FTTN, FTTC) to FTTP. Furthermore, around 400,000 Australian homes and businesses are part of the program and are targeted to become eligible for NBN FTTP upgrade by 2025. The full fibre connection will provide access to people for nbn’s highest tiers, capable of delivering speed up to 18 times faster than the average home broadband connections. Those who will mainly benefit are large households, gamers, and remote workers who require consistent high-speed internet.Source : https://www.nbnco.com.au/corporate-information/media-centre/media-statements/millions-more-aussies-ready-for-18x-faster-nbn Statement by NBN’s Head According to Rob Joyce, the NBN’s Head of Customer Strategy and Innovation, he feels that many of the Australians are still facing the struggles for faster internet, despite being eligible for upgrades. He is constantly urging the residents of regional areas to apply for upgrades to enjoy the high-speed internet at home.He stated that NBN is planning to have fibre connections available to more than seven million Australian households by next year’s end. Conclusion NBN Co. strives to meet the nation’s growing connectivity needs through continuous enhancements and Occom aligns with this mission by offering flexible tailored internet plans that deliver exceptional value, reliability, and customer satisfaction.Whether you’re working from home, streaming, or playing games, our collaboration with NBN guarantees excellent speed and performance. Our goal is to make high-speed internet available and affordable for every family by providing competitive pricing that is transparent and free of hidden costs.When you sign up for an NBN plan with Occom, you’re choosing reliability, transparency, and customer care you can count on. Join the thousands of Australians who trust Occom for their internet needs!

Customer champions: delivering distinctive value as a challenger brand for success

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Occoms Customer Satisfaction

As Australians continue to tighten their belts amid challenging economic times, exemplary customer service is the key for businesses striving to maintain loyalty and stand out in a competitive market. After price considerations, poor customer support is the most common reason why Australians switch internet providers, according to CHOICE Magazine’s Internet Provider Satisfaction survey. Notably, the most prevalent complaint that Australians have about their internet provider is “No or delayed action by provider”, accounting for 63 per cent of complaints to the Telecommunications Industry Ombudsman in 2023-24. “With Australians relying heavily on internet access for work, study and everyday life, the impact of outages and poor service has increased,” Luo says. “When there’s an issue, everyone is affected, so timely and truly effective solutions have never been more valuable. “This is a major differentiator in the market, and even the largest telcos frequently fall short in this regard.” Transforming the ISP experience This increased focus on customer service has led the way for emerging powerhouses to change the way people view the telco industry. Customers no longer have to accept long waits and ineffective solutions from their current ISP, and they are looking elsewhere. Established in Sydney in 2016, Occom distinguishes itself as a top-rated Australian ISP, with a 4.9-star rating on Google. Its number of reviews surged by 50 per cent to over 9000 in the last 12 months while maintaining an impressive rating. Occom’s commitment to exceptional customer service has earned it high placements on the 2024 AFR Customer Champions list, while its rapid growth has secured consecutive listings in the AFR Fast 100. “A strong customer focus directly translates to long-term shareholder value,” Luo says. “Our customer-centric approach of consistently exceeding expectations has fuelled our growth, and demonstrated significant market share expansion.” Occom’s dedication to service begins with prompt 24-hour activation and onsite support across Sydney, Melbourne, Brisbane, Canberra and Adelaide, with onsite support coverage recently extending further into suburban areas. Occom connects with small footprint fibre carriers to deliver extensive geographic coverage beyond what most ISPs offer, eliminating wait times and connection issues among some other providers. Once customers are up and running, service levels extend to answering 85 per cent of support calls within 17 seconds and a strong focus on first-time resolution. Customer-focused innovation In a multicultural country such as Australia, people who speak a language other than English particularly struggle to get a satisfactory resolution to cases lodged with their provider, according to data compiled by the ombudsman. To address this, Occom offers support in English, Mandarin, Cantonese, Hindi and Malaysian, connecting with customers through platforms including WhatsApp, Facebook Messenger, iMessage and WeChat, as well as the traditional channels. This extends to supporting popular international payment options such as WeChat Pay, Alipay and UnionPay. “Beyond responding quickly, empathy is key for delivering outstanding customer service,” Luo says. “When someone contacts their provider due to an internet issue, they’re already frustrated,” he says. “Ensuring customers feel heard and understood is a crucial element in our training, as it goes a long way in easing their frustration while we work to resolve their issues.” A growing pain point for Australian gamers is high latency. Occom addresses the universal demand for lower latency by optimising its game tunnel. This focuses on reducing ping times and improving connection stability to both local and international gaming servers. The innovation has seen Occom consistently achieve top rankings in ping and packet delivery from operators of popular titles like League of Legends, giving players a competitive edge in the space. Occom’s strong focus on customer service and onsite support extends to its work with NDIS providers to ensure reliable internet access for Australians with disabilities. “Many NDIS providers have switched to Occom due to disappointment with the level of support their clients had received from other ISPs,” he says. “This is just some of the many situations that Australians have to deal with. “We take proactive steps to identify as many pain points as possible and resolve them, continuously optimising our products to better fulfil customers’ needs.” People may compare prices, but it’s the feeling of being valued and supported that ultimately determines which provider a customer chooses, and stays with. To learn more, visit occom.com.au/

Australians Demand More Than Speed from NBN Upgrades: ACCC Insights

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In today’s digital landscape, both speed and reliability are paramount for internet users. The Australian Competition and Consumer Commission’s (ACCC) latest Measuring Broadband Performance report highlights a significant trend: Australians are upgrading their National Broadband Network (NBN) connections not solely for faster speeds but also for enhanced reliability. Numbers Don’t Lie The ACCC’s report reveals that Fibre to the Node (FTTN) connections are underperforming compared to Fibre to the Premises (FTTP) connections. Specifically, FTTN users on NBN 50 plans experience average download speeds approximately 5Mbps slower than those on other technologies, while NBN 100 plan users face speeds around 15Mbps slower. Moreover, FTTN services constitute 89% of underperforming NBN services, with NBN 50 and NBN 100 plans accounting for 94% of these underperforming connections. Source : ACCC’s official Measuring Broadband Performance Report The Shift to FTTP Recognising the limitations of FTTN, many Australians are transitioning to FTTP connections. FTTP offers superior performance by delivering fibre-optic connections directly to the premises, resulting in faster and more reliable internet services. NBN Co’s free fibre upgrade program facilitates this transition, aiming to provide gigabit speeds to approximately 10 million homes by December 2025. Occom’s FTTP Upgrade Offers At Occom, we are committed to enhancing your internet experience. Our NBN FTTP Upgrade Offer provides eligible customers with a complimentary upgrade from FTTN or Fibre to the Curb (FTTC) to FTTP. By selecting an eligible NBN plan, you can enjoy: This initiative is part of the NBN Change of Access Technology (COAT) program, designed to improve internet experiences across Australia. Benefits of Upgrading to FTTP Visit here to check your eligibility for free NBN FTTP upgrade and also explore our range of NBN plans. Our dedicated team is ready to assist you in making the switch to a faster, more reliable internet connection. Embrace the future of connectivity with Occom and enjoy the benefits of superior internet performance.

Occom Ranked on the Financial Times High-Growth Companies Asia-Pacific 2024

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FT Award 2024 for Occom

Published on: 20-03-2024 Occom recognised as the Leading Australian Consumer Telco in the Financial Times High-Growth Companies Asia-Pacific 2024 List Occom, a pioneering force in Australia’s telecommunications sector, is honoured to announce its ranking as the highest-ranked Australian consumer telco in the prestigious Financial Times, in conjunction with Statista, High-Growth Companies Asia-Pacific 2024 list. This recognition marks the second consecutive year Occom has been featured, underscoring its sustained excellence and leadership in innovation and customer service across the region. The Financial Times and Statista’s annual list celebrates the most dynamic and high-growth companies across the Asia-Pacific, highlighting businesses that are at the forefront of their industries. The ranking is determined based on revenue growth between 2019 and 2022, reflecting the adaptability, resilience, and visionary approach of the featured companies. “Occom’s inclusion on this distinguished list for the second year in a row is a testament to our team’s hard work, dedication, and innovative spirit,” said Philip Luo. “As a highly-ranked Australian consumer telco, we’re proud to lead our industry forward, continually pushing the boundaries to deliver exceptional value and service to our customers.” Over the past three years, Occom has implemented a series of strategic initiatives aimed at enhancing its service offerings, with a focus improving customer experience in an industry known for bad service. These efforts have significantly contributed to the company’s rapid growth and its ability to meet the evolving needs of consumers and businesses alike, reflected in its 4.9/5 rating on Google. This prestigious recognition comes at a time when Occom is expanding its reach and developing new solutions to address the challenges of the digital age. Looking ahead, Occom remains committed to its mission of connecting people and businesses with innovative telecommunications solutions that are accessible, reliable, and of the highest quality. “We extend our heartfelt gratitude to our employees, customers, and partners for their unwavering support and trust in us. This achievement is a collective success, and we look forward to continuing our journey of growth and innovation together,” added Philip. OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999

Exploring NBN Co’s Proposed Hyperfast 2Gbps Plans

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Hyperfast Plan

Published on: 28-05-2024 The proposal of NBN Co’s Hyperfast 2Gbps plans has generated considerable buzz in the telecom sector. With industry consultations already underway, this initiative aims to address the growing need for higher internet speeds across Australia. The proposed plans, including Home Hyperfast and business fibre options, represent a proactive response to retailer feedback and the increasing demand for superior connectivity. Understanding the New Hyperfast 2Gbps Plans NBN Co’s Hyperfast 2Gbps plans are designed to cater to both residential and business users, offering substantial improvements in download speeds. The proposed products are: Home Hyperfast for FTTP (Fibre to the Premises): 2,000/200 Mbps. Home Hyperfast for HFC (Hybrid Fibre Coaxial): 2,000/100 Mbps. Business Fibre Plan for FTTP: 2,000/500 Mbps. Hyperfast Speeds: What’s in for users? For Residential Tiers Uninterrupted streaming: This plan promises a significant boost to online activities for residential customers, enhancing ultra-quality video streaming, large file downloading, gaming, and remote work experiences. For Business Tiers Improved productivity: The increased speed will enhance productivity, support large data transfers, and improve overall operational efficiency.Additionally, NBN Co is introducing new network termination devices capable of future speeds up to 2.5Gbps for residential and up to 10Gbps for business use, to ensure you’re future-proofed for even higher bandwidths in the coming years Consultation Process with RSPs The consultation process with retailers is a critical component of the rollout strategy. NBN Co has invited feedback on whether the new speed tiers should launch simultaneously with the upgraded Home Fast, Superfast, and Ultrafast tiers, or follow a sequential rollout. This feedback will shape the final deployment plan, ensuring that the products meet market needs and expectations. Upgrades to Existing Speed Tiers In tandem with the Hyperfast plans, NBN Co is also enhancing its existing speed tiers: Home Fast: Increasing from 100/20 Mbps to 500/50 Mbps. Home Superfast: Increasing from 250/25 Mbps to 750/50 Mbps. Home Ultrafast: Increasing to 1000/100 Mbps. Occom’s Vision Occom is dedicated to bringing you the future of the internet with its commitment to cutting-edge technologies and ensuring you have access to the latest NBN plans. Network Level (Network Architecture and Capacity) Occom is at the forefront of technological advancements, continually upgrading the network architecture to meet the increasing demands of our users. By expanding our network capacity, we ensure that our customers enjoy seamless connectivity, even during peak usage times. Our infrastructure is designed to support the most demanding applications, providing a robust and scalable solution for all internet needs. CPE Level (Wi-Fi Modem) We understand the need for ever-increasing internet speeds. That’s why we’re excited to announce the upcoming launch of brand-new Wi-Fi modems that can handle the mighty nbn 2Gbps plan! By adopting the latest modem technologies, we ensure that our users benefit from improved performance, greater reliability, and enhanced security. Government and Policy Perspectives The introduction of Hyperfast 2Gbps plans is set to revolutionise the Australian telecom landscape.Moreover, these developments align with the Albanese Government’s vision of providing more Australian families and businesses with access to superfast broadband. As Communications Minister Michelle Rowland noted, these revolutionary speed tiers are made possible through significant network upgrades, particularly in fibre infrastructure. Conclusion NBN Co’s proposed Hyperfast 2Gbps plans represent a pivotal moment for Australia’s telecom industry. By addressing the growing demand for higher internet speeds and consulting closely with industry stakeholders, NBN Co is setting the stage for a more connected and efficient future. As these plans roll out, they will undoubtedly reshape consumer expectations and set new standards for broadband connectivity in Australia. At Occom, we believe that staying ahead of technological trends is crucial to providing the best possible service to our customers. By embracing the latest advancements in telecommunications, we ensure that our users have access to the most reliable and high-performance internet solutions available. Stay tuned for more updates as we continue to innovate and lead the way in the world of connectivity! OCCOM—Optical Communication Expert Occom is an Internet service provider dedicated to delivering faster fibre and mobile services and faster support. Occom has been praised by tens of thousands of satisfied residents and businesses, and our products have attained commendation from industry experts. As one of the fastest growing telcos endorsed by top global and Australian financial media, Occom has set the bar for exceeding Aussies’ expectations towards customer service. Occom’s young, passionate and professional team will keep on pushing the boundary for what is possible in the future. Tel：1300 200 999

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