How can I improve my Wi-Fi signal at home?

To improve Wi-Fi performance: · Place your router in a central location away from walls and obstructions. · Reduce interference by keeping the router away from other electronic devices. · Upgrade to a dual-band or mesh Wi-Fi system for better coverage.

Do I need to configure my router when switching to Occom?

If you purchase a router from Occom, it will come pre-configured for easy setup. If you use your own device, you may need to enter the router’s settings manually and configure it on the required settings. Our support team can guide you through the setup.

Can I use my own modem/router with Occom’s services?

Yes, Occom allows customers to use their own compatible modem/router (make sure your own modem/router is not locked by the previous ISP). However, for the best experience and a smoother setup process, we recommend using an Occom-supplied pre-configured device.

How can I get technical support for my modem/router?

Occom provides technical assistance through multiple channels: · Phone Support: Call 1300 299 999, available Monday to Sunday, 8:00 AM–10:30 PM. · Online Support: For troubleshooting assistance and support enquiries, please visit occom.com.au.