Archives: FAQs

Yes, our support team can provide guidance on setting up your home network, including router configuration, Wi-Fi optimization, and troubleshooting connectivity issues.

To improve Wi-Fi performance: · Place your router in a central location away from walls and obstructions. · Reduce interference by keeping the router away from other electronic devices. · Upgrade to a dual-band or mesh Wi-Fi system for better coverage.

No, Occom does not offer modem/router rentals. However, we do provide a range of high-performance routers for purchase at competitive prices.

Restart your router and check the cables to ensure they are connected properly. If the issue persists, contact our technical support team for troubleshooting assistance.

If you purchase a router from Occom, it will come pre-configured for easy setup. If you use your own device, you may need to enter the router’s settings manually and configure it on the required settings. Our support team can guide you through the setup.

No, Occom modems/routers are not locked.

Yes, Occom allows customers to use their own compatible modem/router (make sure your own modem/router is not locked by the previous ISP). However, for the best experience and a smoother setup process, we recommend using an Occom-supplied pre-configured device.

Occom provides technical assistance through multiple channels: · Phone Support: Call 1300 299 999, available Monday to Sunday, 8:00 AM–10:30 PM. · Online Support: For troubleshooting assistance and support enquiries, please visit occom.com.au.

Compatibility depends on your connection type (FTTP, FTTN, HFC, etc.). Contact OCCOM for a recommended model.

You can check the device specifications or contact Occom’s support team for guidance on compatibility.