Why Occom
Over 10,000 of our happy customers earned us our 4.9/5 star rating on Google. Our unparalleled service and support powers Aussies with our nbn® fibre plans.
Quality Internet
No compromises. Fast, stable, and hassle-free —because your internet should just work. Whether you’re streaming, gaming, studying, or running a business, we keep you connected without interruptions.
Low Latency
Zero lag and no buffering hiccups. No matter what you do online, Occom’s ultra-low latency ensures a seamless experience.
Social Proof
We deliver the kind of quality and service that people want to tell friends and family about. That is why we are Australia’s best rated ISP.
Real People
Hate waiting on hold? Our average call wait time is just 17 seconds—faster than your mum answers! Get real support from patient, professional, and caring people, right when you need it.
The Highest Rated ISP in Australia
Frequently Asked Questions
What is the benefit of the nbn fibre upgrade?
Who is eligible for the nbn upgrade?
How much does it cost to upgrade?
What are the differences between nbn connection types?
There are different types of nbn connections that connect your home or business to the nbn.
- Fibre to the Premises (FTTP): A connection type where the optical fibre is connected all the way to the nbn® connection box installed in your premises.
- Fibre to the Node (FTTN): A connection type where the optical fibre runs to the node near your premises and the copper wiring connects the rest of the way.
- Fibre to the Curb (FTTC): A connection type where the optical fibre runs next to your premises, usually the nearest nature strip in front of the premises, and then copper wiring carries the connection the rest of the way.
What’s involved in the upgrade process?
In a standard nbn FTTP upgrade, the following steps must be completed:
- Occom will arrange for a nbn® technician to assess the surroundings of your premises prior to the installation. This will help the technician identify any potential obstacles early and prepare for your upcoming installation appointment.
- After the 1st appointment, a 2nd appointment will be scheduled for the installation of the nbn® equipment both inside and outside your premises. You, or an authorised person over the age of 18, must be present during the installation to provide the technician with access to both internal and external areas of your premises.
If you are the tenant of the premises, you may be required to show the nbn® technician written approval of the upgrade before the installation begins.
Once your FTTP upgrade is complete, you will need to connect to the new nbn® connection box by using an Ethernet cable and a compatible modem router.
Do I need to change my modem/router for FTTP?
Reach Out To Us
and guide you through the sign-up process.
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