Would like to appreciate Edwin for assisting me with my router set up today. He was so patient and guided me through every step patiently. He was happy to assist me and was so calm. The set up was done within few minutes all thanks to his in dept knowledge and detailed guidance. Thanks to Edwin, I have my internet at my new home up and running without spending hours on the phone. Thanks Edwin for your support. Keep up the good work and your commitment towards providing exceptional customer service.
23:18 09 Jan 22
Highly recommended. Thank you for the great service. Mia was such a great help. I am not very good with technology but Mia made it a lot easier for me to connect to this service. Would recommend to anyone. It pays to shop around.
08:08 14 Dec 21
Doris helped me today. Fantastic! Wasn,t an easy fix but had all the answers! So awesome. Can't recommend enough!Mia was very helpful and knowledgeable and quickly answered all my queries. She was fantastic!!! 😊
08:08 28 Sep 21
Book your moving date and it only took a few hours to get the network set up and running. Customer service staff are very patient, with rich professional knowledge and problem-solving experience, can help customers to solve problems quickly and perfectly. They will guide you step by step . Don not worry if you do not have any IT skill. They also can speak different languages , give a try .Highly recommended, worthy of choice!
07:58 14 Jul 21
Have used OCCOM for over 3 years now and haven't had any issues. Have also just moved home and had a couple of issues with my set up that Doris was more than happy to help with and fixed quickly. Fees were also removed as I have been a longer term customer which is another reason to stick with them. Excellent service and would highly recommend
03:39 03 May 21
communicated with the customer service on Saturday morning about my situation, and after placing an order in the morning, the network was connected in the afternoon. The communication with the customer service was very pleasant, and the customer service was also very professional and gave me a lot of help. So far, the network is very good. Well, I am also looking forward to their special line in China.
04:14 23 Mar 21
Quick and very good service. They connected the service on the next day I made the request and they helped me on the chat to configure my own modem. The price is good. Everything was quick and easy. I highly recommend OCCOM to everybody.
23:22 09 Feb 21
Spoke with the lovely Nick - exceeded all expectations! Nick helped resolve an issue that would've impacted my day quite heavily so I'm very appreciative. I wanted to acknowledge his excellent customer service, product knowledge and hard work. Thank you Nick!
06:03 27 Jan 21
Recently signed up to OCCOM and had issues getting the connection working. Was able to get in touch with Young via web chat and he was able to work with me through several different options and in the we managed to get it working. I appreciate how patient, helpful and responsive Young was throughout the entire experience. Hopefully future experiences will be just as pleasant!
03:20 20 Dec 20
Started using OCCOM from today. So far it has been a great customer service. The technical support through online chat was efficient and quick. Brought in my own router and they guided me step by step how to set it up. The technician Alex was very helpful.
光纤基础建设费是由澳洲政府规定新开通网络的用户必须向光纤基建公司（如RedTrain）缴纳的费用。从2016年起，所有新建住宅初次连通网络时都必须缴纳此项费用。此费用收取的目的是转移一部分光纤基建公司的建设成本至受益者（网络用户）。如果您提供的地址被RedTrain公司认定为 "New Development"，RedTrain公司可能会针对这个地址收取 $300的「光纤基础建设费」。RedTrain公司会直接联系您收取这笔费用，然后激活您的光纤终端及网络服务。