communicated with the customer service on Saturday morning about my situation, and after placing an order in the morning, the network was connected in the afternoon. The communication with the customer service was very pleasant, and the customer service was also very professional and gave me a lot of help. So far, the network is very good. Well, I am also looking forward to their special line in China.
04:14 23 Mar 21
Quick and very good service. They connected the service on the next day I made the request and they helped me on the chat to configure my own modem. The price is good. Everything was quick and easy. I highly recommend OCCOM to everybody.
23:22 09 Feb 21
Spoke with the lovely Nick - exceeded all expectations! Nick helped resolve an issue that would've impacted my day quite heavily so I'm very appreciative. I wanted to acknowledge his excellent customer service, product knowledge and hard work. Thank you Nick!
06:03 27 Jan 21
Recently signed up to OCCOM and had issues getting the connection working. Was able to get in touch with Young via web chat and he was able to work with me through several different options and in the we managed to get it working. I appreciate how patient, helpful and responsive Young was throughout the entire experience. Hopefully future experiences will be just as pleasant!
03:20 20 Dec 20
Started using OCCOM from today. So far it has been a great customer service. The technical support through online chat was efficient and quick. Brought in my own router and they guided me step by step how to set it up. The technician Alex was very helpful.
00:24 31 Oct 20
Great customer service about internet setting up and super fast reply in dealing with any questions. The customer care team is very patient and friendly, they will quickly respond your concerns and any issues in a manner of polite and professional. FIVE STARS definitely, highly recommended!
07:23 10 Oct 20
I'm very happy to communicate with OCCOM no matter any issues I've met in network connection. Because they always are patient and provide me the effective approach to resolve in time. That's good experience with the service of OCCOM.
01:52 07 Oct 20
I highly reckoned this nbn service provider.They seem to care about their service so much .Quick response like real-time , n Always Professional advise will be given .NBN connection are quite stable n high speed .Sure to be stick with them for long term .So Happy!
10:00 06 Oct 20
They replied questions really fast and the staffs are all really friendly and helpful. Valuable wifi plans
08:37 06 Oct 20
These guys will go above and beyond for customer service! Best support you can get via live chat! These guys connected my service ahead of time when Exetel stuffed me around and disconnected my service before they were supposed to!