Redtrain Transition
Congratulations! RedTrain is available at your address.
Your Order Summary
RedTrain Broadband Plan
- - 0/mth
-
One-off Cost
Activation Fee -0
Router Fee -0
Monthly Cost
0per month
*Discounted price for 6 months, then 0 /mth ongoing.
Min Charge: 0
RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.
Have questions?
Contact our professional support team who will answer any questions and help you with the signup.
Call now: 1300 200 999
or LiveChat
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Your Order Summary
per month
Monthly Cost
One-off Cost
Five-Star Rating Speaks for Itself!
San San Lin
07:04 26 Sep 24
NIKHIL was soooooo patient with me and I was very frustrated when my internet doesn't work but he goes through step-by-step and then sent me images and text to help me and re-set everything with me! Highly recommended very friendly customer service. Thank you Nikhil!
Camille Ladisla
07:54 21 Sep 24
I did relocate our internet as we changed our address and it was a breeze! Shout out to Ayushi for being patient and for that smooth service! Must recommend! 😊
Amaro Garcez
03:34 14 Sep 24
I would like to express my sincere gratitude for the excellent support provided by Rashika R. She was extremely professional and attentive throughout our online interaction. Rashika demonstrated a deep understanding of the issue and showed great patience in addressing all my questions. Her friendly and efficient approach made a significant difference and resolved my problem effectively. I am very appreciative of the exceptional support!
CLARE MAY
23:58 11 Sep 24
I have just taken over a new company lease and have called over 20 companies to connect to the internet. No one could find the address, Micheal was outstanding. He really went above and beyond. He asked me to text him photos of the equipment that was already on site and was able to find our address. Thank you so so much for everything you did.
Catherine Li
23:10 11 Sep 24
Immediately respond to my inquiries at 930pm at night. Helpful and friendly staff. Got a follow up message this morning saying everything is running well. Excellent customer service.
Guruprasad Ramachandra
05:20 05 Sep 24
Happy with the service and information provided by Mr Nikil. He spent nearly one hour on line with me and helped me setting new modem. I was really ignorant setting these gadgets but I mustappreciate his patience. Finally I got things working!Thanks Nikil
Anita Skinner
01:56 04 Sep 24
Minakshe was very helpful. Really kind and cared about my internet connection deeply. She taught me few new things. She’s great person to have on your team.
Chris HG
10:26 30 Aug 24
Bhawana has been amazing. Her patience, dedication and customer service took me from boiling point to chill.Also issue has been fix.Thanks Bhawana 👌🏾
Malay Nandi
05:47 19 Aug 24
I am really happy and satisfied with the kind of support I got from Vinod. He was so professional and having right knowledge for the job to be done. Really appreciate his efforts to get the internet connection activated. Thank you Vinod for all your support and All the best.
David LIU
10:24 06 Aug 24
Their service is excellent, with quick response times and efficient problem-solving. Whenever I encounter an issue, their team is prompt in addressing it and provides effective solutions. I highly recommend OCCOM for their reliable and outstanding service.
Frequently asked questions about RedTrain plans
RedTrain is an Australian wholesale carrier, who is experienced in
designing, deployment and management of fibre network infrastructure. RedTrain designs, builds, operates and maintains fixed line access, fibre-based telecommunications networks, much like NBNCo does. RedTrain operates an open access telecommunications wholesale service in Australia and has been building fibre infrastructure. In the open access system, internet service providers (also known as retail service providers) such as Occom purchase bandwidth from wholesale providers (e.g. RedTrain) and deliver internet services to end users.
One of the main differences between RedTrain and NBNCo is the connection technology they use. RedTrain uses FTTP(Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection, and will have a more stable connection and speed in general. However, in addition to FTTP, NBNCo also adopts other technologies like a combination of fibre and copper (FTTC, FTTN/B) or fibre and coaxial cable (HFC). FTTC, FTTN/B and HFC technologies may slow down and become unstable during instances of poor weather.
Various speed tiers are available for RedTrain’s fibre internet connections. RedTrain’s broadband plans have maximum download speeds of 12 Megabit per second(Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps. Customers are able to choose between these plans depending on their speed preference.
Usually RedTrain will be found servicing new or recently developed apartments, estates and communities. In most cases, RedTrain will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in RedTrain serviced properties. If you are uncertain about whether RedTrain services your property, our support team will help you check. Even if your residence is not covered by RedTrain, we will help you find the best solution and get you connected quickly and efficiently.
The termination equipment in any telecommunications carrier’s network is called a Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name such as NTU (Network Termination Unit). RedTrain refers to this device as the ONT. This device takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of RedTrain’s Fibre to the Premises (FTTP) networks, one ONT can support more than one active internet service.
The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g. RedTrain) have identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user no matter which internet service provider is used. The implementation of this fee was a decision made by the Australian government to offset part of the fibre infrastructure’s cost onto “the parties that use or benefit from them”. RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.
Occom is a top-rated RedTrain service provider in Australia, rated 4.9/5 stars from over 1500 Google reviews. Occom has higher bandwidth and smart internet routing to ensure we provide the speeds we promise. On top of that Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service team will be glad to help with configuration if you wish to BYO. We are proud of our fantastic customer reviews, and strive to provide the services and customer support to meet the highest standards.
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