Redtrain Transition
Congratulations! RedTrain is available at your address.
Your Order Summary
RedTrain Broadband Plan
- - 0/mth
-
One-off Cost
Activation Fee -0
Router Fee -0
Monthly Cost
0per month
*Discounted price for 6 months, then 0 /mth ongoing.
Min Charge: 0
RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.
Have questions?
Contact our professional support team who will answer any questions and help you with the signup.
Call now: 1300 200 999
or LiveChat
Sign Up Your Plan
Your Order Summary
per month
Monthly Cost
One-off Cost
Five-Star Rating Speaks for Itself!
Amel Harradi
06:24 09 Jan 25
I just wanted to say a big thank you to Raees for his help today. He was so patient, attentive, and made sure I understood everything along the way. It’s clear he genuinely cares about his work and his customers. Wishing him all the best.Raees you’ve got great people skills and really made a difference today 🙏
Isaac
11:36 26 Dec 24
Fantastic service signing up to OCCOM, Rashika R was very helpful and friendly! Also had some help from the tech support team setting up my BYO router - wasn’t on hold AT ALL! And got the issue sorted quickly. This was on a public holiday after 5pm too!
An Ping
01:27 25 Dec 24
It is a surprise that after I put a quote they contact me the next day, which is on Christmas! Jatinder was very patient and friendly, explained all the details about the Internet plan and recommended me the fair one. It is a really pleasure experience!
Kate Ng
05:22 21 Dec 24
Michael was incredibly helpful and patient with the whole process from sign up to set up. We were on call and was also able to simultaneously sms photos to make sure my router and set up was correct. He rang me immediately when my account was set up on their end and patiently answered every question I had. Highly recommend this company.
samsung x
23:51 19 Dec 24
Hannie from OCCOM's support team has been absolutely amazing! She helped us promptly and professionally, ensuring we received the replacement router and even made the payment process much easier for us, all just before Christmas. Her assistance was timely and incredibly efficient, making a potentially stressful situation much more manageable. Thank you, Hannie, for your excellent support and for going the extra mile to help us during the holiday season. Highly recommend her and the OCCOM support team!
Eva Minah
22:43 19 Dec 24
I am so happy now. He sorted it out my case. Finally I got the right staff to serve and understand my needs and situations. That’s called professional staff. I have an experienced with one male staff don’t know what he should do and decide. All done now.
Siavash Esfandiari
04:32 14 Dec 24
Mini provided outstanding assistance with my internet speed issue. She quickly identified the problem, explained the solution clearly, and resolved it efficiently. Her professionalism and friendly attitude made the experience stress-free. Highly recommend her support!
Tara Pickett
05:32 13 Dec 24
I rang for technical support with setting up a complicated router and Gary went above and beyond to help me! He explained it so easily first time around and guided me step by step. Other providers have made mistakes setting up this router which had led to numerous issues and phone calls. Swapping to Occom, Gary had the knowledge & patience to guide me right the first time around. Highly recommend!
Shraddha Pareek
23:12 05 Dec 24
Excellent service! Gurdeep understood our request perfectly, provided us with all the best available options, and processed our request quickly. We are very happy with his service.
Bhumika Arora
09:10 02 Dec 24
Nishant was wonderful and very helpful. He is a very patient person and I really appreciate his help. He wasn’t pushy which is a very great quality in a salesperson.
Frequently asked questions about RedTrain plans
RedTrain is an Australian wholesale carrier, who is experienced in
designing, deployment and management of fibre network infrastructure. RedTrain designs, builds, operates and maintains fixed line access, fibre-based telecommunications networks, much like NBNCo does. RedTrain operates an open access telecommunications wholesale service in Australia and has been building fibre infrastructure. In the open access system, internet service providers (also known as retail service providers) such as Occom purchase bandwidth from wholesale providers (e.g. RedTrain) and deliver internet services to end users.
One of the main differences between RedTrain and NBNCo is the connection technology they use. RedTrain uses FTTP(Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection, and will have a more stable connection and speed in general. However, in addition to FTTP, NBNCo also adopts other technologies like a combination of fibre and copper (FTTC, FTTN/B) or fibre and coaxial cable (HFC). FTTC, FTTN/B and HFC technologies may slow down and become unstable during instances of poor weather.
Various speed tiers are available for RedTrain’s fibre internet connections. RedTrain’s broadband plans have maximum download speeds of 12 Megabit per second(Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps. Customers are able to choose between these plans depending on their speed preference.
Usually RedTrain will be found servicing new or recently developed apartments, estates and communities. In most cases, RedTrain will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in RedTrain serviced properties. If you are uncertain about whether RedTrain services your property, our support team will help you check. Even if your residence is not covered by RedTrain, we will help you find the best solution and get you connected quickly and efficiently.
The termination equipment in any telecommunications carrier’s network is called a Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name such as NTU (Network Termination Unit). RedTrain refers to this device as the ONT. This device takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of RedTrain’s Fibre to the Premises (FTTP) networks, one ONT can support more than one active internet service.
The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g. RedTrain) have identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user no matter which internet service provider is used. The implementation of this fee was a decision made by the Australian government to offset part of the fibre infrastructure’s cost onto “the parties that use or benefit from them”. RedTrain may charge a $300 New Development Fee if your premises is identified as being within the site boundary of a new development. RedTrain will contact you directly for the charge before activating the NTD and Internet service for you.
Occom is a top-rated RedTrain service provider in Australia, rated 4.9/5 stars from over 1500 Google reviews. Occom has higher bandwidth and smart internet routing to ensure we provide the speeds we promise. On top of that Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service team will be glad to help with configuration if you wish to BYO. We are proud of our fantastic customer reviews, and strive to provide the services and customer support to meet the highest standards.
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