Google Rating
4.9

Why us?
Get Faster, Get OCCOM

CUSTOMER REVIEWS

Fast and quality service provided, as we called in the morning and got the technician came for help in the afternoon. Patient staffs help us to solve all the problems. Fantastic experience with Occom~~~
ka hei chiu
ka hei chiu
10:48 24 May 18
The best after-service! Love it !
Jason Marz
Jason Marz
01:52 30 Aug 18
I would like to give 10 STARS!!!!!!! The best customer service I ever experienced in Australia Melbourne for nearly 25 years resident here. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well. No need to compare , OCCOM is just the BEST! WE LOVE YOU!!( Telstra go away)
Tran Miyoni
Tran Miyoni
04:48 23 Nov 17
Great service! 100/100.We just moved in this building under a LBN contract and only have limited Internet Service Provider choices. We tried two prior ISP's and they had really bad customer service, would always pass the blame and took forever to get back to you.After 10 days of no progress and since we were desperate wifi-hungry millenials, we tried for OCCOM. Don't let the Chinese logo scare you! They can cater to a wide market and most switch board operators speak english well. (Had one that didn't but he passed the phone to his colleague). Was almost a smooth installation. Just had a problem with my previous tenant's router and that it was locked to another ISP. But Adam from the live-chat really guided me step-by-step, explaining everything patiently when I was freaking out. He even helped contact LBN after hours since we both found out it was them who was the problem. In the end, our wifi works perfectly find and I have nothing but praise for their efficient customer-oriented service. Shout out to Adam as well.
Zoilo Recto
Zoilo Recto
09:39 12 Apr 18
Super nice guys & great service & great rates !recommend!!!
Mingwei He
Mingwei He
23:41 21 Aug 18
Service is incredibly patient and helpful. Quality and speed of the service is the best I’ve ever seen by far. The network is also great and price is reasonable. Definitely will recommend to friends in the future
Aaron Zhang
Aaron Zhang
04:14 02 Oct 18
The best customer service I ever experienced in Australia Sydney. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well.
Dong Shangwen
Dong Shangwen
01:39 08 Oct 18
Very excellent communication! I was sucked by the connection for two days and have no time to solve with it cuz no time but their customer service help me very patiently, following up step by step. Very professional and patient.I appreciate that.Thx!!!
Sphinx Cheung
Sphinx Cheung
10:30 17 Oct 18
Best ISP I have ever used. Go with OCCOM, you will not regret it.
Andrew Tarabaras
Andrew Tarabaras
04:15 12 Oct 18
very fast and convenient service, much better than the other supplier. I strongly recommend the company.
林祺洋
林祺洋
01:54 27 Sep 18
First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.
Natalie Stein
Natalie Stein
07:20 05 Nov 18
First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.(I am in SE Melbourne)
Natalie Stein
Natalie Stein
07:21 05 Nov 18
The service was really good and they always respond so quick.
Y NIIIk
Y NIIIk
00:58 22 Nov 18
Internet service is very good. Customer service more than 5 star. I had lots of router problems but customer service staff listed to me very carefully and solved my problem even I was not good at explaining them. Great team and great service. 👍
Preet Bal
Preet Bal
06:01 01 Dec 18
Excellent service. Best team. They help to install the WiFi step by step.
cynthia chen
cynthia chen
02:33 26 Nov 18
Good customer service! Very patient and taught me to set up network step by step.
weizhen ren
weizhen ren
06:47 06 Dec 18

OCCOM—Optical·Communication Expert



OCCOM is an Internet Service Provider specialising in providing fibre and mobile communication service across Australia.
OCCOM has experienced experts in the telecommunication industry. We partner with top-tier Australian fibre service providers, including NBNCo, Telstra, Optus, Vodafone, TPG, Vocus, Opticomm, OPENetworks, LBNCo and etc., supplying high quality internet services to large-scale residential complex and commercial buildings.  OCCOM also provides a variety of modem routers from top global brands, which are the best sellers worldwide and suitable for different customer needs and technical scenarios.
‘Get Faster, Get OCCOM!’ Fast response, fast setup, fast Internet speed, fast trouble-shooting. OCCOM has gained 4.9/5 in Google Reviews, the highest score among all Australian ISPs.
In order to deliver our services to customers across Australia, OCCOM has operation teams and data centres set up in Sydney, Melbourne and Brisbane. OCCOM has purchased sufficient bandwidth that enables our customers to enjoy great internet speeds.

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