Telstra Velocity Fibre Plan

ka hei chiu

10:48 24 May 18

Fast and quality service provided, as we called in the morning and got the technician came for help in the afternoon. Patient staffs help us to solve all the problems. Fantastic experience with Occom~~~

Jason Marz

01:52 30 Aug 18

The best after-service! Love it !

Tran Miyoni

04:48 23 Nov 17

I would like to give 10 STARS!!!!!!! The best customer service I ever experienced in Australia Melbourne for nearly 25 years resident here. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well. No need to compare , OCCOM is just the BEST! WE LOVE YOU!!( Telstra go away)

Zoilo Recto

09:39 12 Apr 18

Great service! 100/100.We just moved in this building under a LBN contract and only have limited Internet Service Provider choices. We tried two prior ISP's and they had really bad customer service, would always pass the blame and took forever to get back to you.After 10 days of no progress and since we were desperate wifi-hungry millenials, we tried for OCCOM. Don't let the Chinese logo scare you! They can cater to a wide market and most switch board operators speak english well. (Had one that didn't but he passed the phone to his colleague). Was almost a smooth installation. Just had a problem with my previous tenant's router and that it was locked to another ISP. But Adam from the live-chat really guided me step-by-step, explaining everything patiently when I was freaking out. He even helped contact LBN after hours since we both found out it was them who was the problem. In the end, our wifi works perfectly find and I have nothing but praise for their efficient customer-oriented service. Shout out to Adam as well.

Mingwei He

23:41 21 Aug 18

Super nice guys & great service & great rates ！recommend！！！

Aaron Zhang

04:14 02 Oct 18

Service is incredibly patient and helpful. Quality and speed of the service is the best I’ve ever seen by far. The network is also great and price is reasonable. Definitely will recommend to friends in the future

Dong Shangwen

01:39 08 Oct 18

The best customer service I ever experienced in Australia Sydney. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well.

Sphinx Cheung

10:30 17 Oct 18

Very excellent communication! I was sucked by the connection for two days and have no time to solve with it cuz no time but their customer service help me very patiently, following up step by step. Very professional and patient.I appreciate that.Thx!!!

Andrew Tarabaras

04:15 12 Oct 18

Best ISP I have ever used. Go with OCCOM, you will not regret it.

林祺洋

01:54 27 Sep 18

very fast and convenient service, much better than the other supplier. I strongly recommend the company.

Natalie Stein

07:20 05 Nov 18

First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.

Natalie Stein

07:21 05 Nov 18

First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.(I am in SE Melbourne)

Y NIIIk

00:58 22 Nov 18

The service was really good and they always respond so quick.

Preet Bal

06:01 01 Dec 18

Internet service is very good. Customer service more than 5 star. I had lots of router problems but customer service staff listed to me very carefully and solved my problem even I was not good at explaining them. Great team and great service. 👍

cynthia chen

02:33 26 Nov 18

Excellent service. Best team. They help to install the WiFi step by step.

weizhen ren

06:47 06 Dec 18

Good customer service! Very patient and taught me to set up network step by step.

Xuan Xiong

06:26 14 Dec 18

Since I've been living in that apartment, the NbN connection is not working. And I told them, they started focusing on solving my problem instantly. Until the problem was fixed, they have always been very patient and effective. THANKS A LOT FOR OCCOM INTERNET.

Ian Richards

09:13 20 Dec 18

A big thankyou to Adam and OCCOM.After 2 weeks of problems with another provider, he was able to arrange our service and have us connected in less than 24 hrs.From his friendly attitude and expert advice he helped us to select the correct modem and guide us through the set up.A huge thanks OCCOM.

Hl Nguyen

01:04 03 Jan 19

Great service. Our router wasn't working on our first day of moving in. We contacted OCCOM and within 2 hours a technician was at our apartment to fix the problem. Couldn't ask for more. Thanks

DanStar Fella

06:13 03 Jan 19

Best customer service! I was on the search for a new provider as my old one was giving me grief and I notice a live chat and had a little complain about what I was dealing with. Let’s just say they fully fixed the whole issue the same day I talked with them about it. I’m gladly signed up and my net works amazingly well! I look forward to having my net working from here pretty well hassle free. I highly recommend this company! They are just down to earth and quick to fix any issue ASAP.

Hazel L

06:51 08 Jan 19

The service is very good. Customer receptionists are very patient and helpful. When we had trouble setting up the internet, they even sent an engineer helping us. Definitely one of the best internet service we have experienced.

Uni Tsai

13:57 08 Jan 19

Thank Nathan to saved my life ,stay online with me for 4hr until midnight.5 starts service and Big Big Big thank you for you guys.

Jasmine Xiong

06:01 25 Jan 19

Absolute the best customer service ever! I have connected with OCCOM half a year. The internet connection is great and has no problem so far. Recently I chatted with their team members via wechat and had a few questions regarding to the payment. The staff was very patient and friendly. No need to wait online, your questions were answered in a short time. Would definitely recommend to my friends.

Holly Hou

11:58 13 Feb 19

Excellent service！The staff is very patient and helped me solve the connection problem step by step！

hannah upton

13:34 08 Mar 19

Great Service. Internet connected in two days. Highly recommended.

Pedro SA

10:24 05 Apr 19

The support is awesome. Chat with them at 9pm and they were very helpful. Really knew what they were talking about and helped me to solve the problem.

Lugui Shen

06:38 12 Apr 19

Great service from support team, they send another model to help fix the speed issue.

ZHONG ZHAOYANG

07:31 18 Apr 19

OCCOM is the best internet service in my used, and they have a very friendly service. I will recommend to my friend.

Patrick G Bday

10:47 26 Apr 19

Spoke to Adam, he was very patient and helpful. Great customer service and should get a raise for all his hard work!.

Kannan Annamalai

08:15 29 Apr 19

The customer service at Occom has been really helpful and solved the activation issue within reasonable time. The officer Stan was very friendly and efficient. The connection speed seems to be pretty good as well.

Ray zhang

01:33 04 May 19

It's so amazing that the internet was connected within half day!!! Me and my roommate were waiting another internet company for two weeks and it still couldn't work so we changed this company and the service was brilliant!!! Highly recommend!!!

Meng Jin

00:56 09 Jun 19

Really great service! No. 00215 service stuff is very patient and professional, Thx!

Louis Fairlie

12:00 14 Jun 19

Excellent service, simple, efficient & clear, 24 hr support is brilliant! Speed options are great too! Thanks Occom!....L

Vishal Bhatt

00:29 24 Jun 19

Thank you so much Mike for solving the issue and get me connected.

F L

07:31 24 Jun 19

thanks so much for Yuan really appreciated for you help about open a new account!

Kafuji Tomo

06:32 06 Jul 19

Very Quick internet and good services！Thanks to the operator #00215

Jackie Si

06:25 11 Jul 19

Excellent service and Complete online registration very quickly，No. 00215 service stuff is very patient and professional, Thx!

Yuno Carlitos

03:21 12 Jul 19

Very careful and polite. They explain any small things for u one by one. Although I don’t speak Chinese on the phone, we chatted on texting for nearly 2 hours. But they never left my messages, they DID give me solution asap. Their attitude is very professional.

moyeenul morshed

09:42 07 Jul 19

Great communication as well as service. Strongly recommended.

Fangzhou Wang

08:29 14 Jul 19

Staff 00215 provides a satisfactory service with great patience, thx!

TATSUNORI INOUE

07:01 27 Jul 19

At first I did not know how to set up the router and I could not connect to the Internet. At that time, OCCOM's support agents were kind enough to tell me how to respond, and I was able to connect smoothly. I am very pleased with the support of OCCOM.

T I

07:12 27 Jul 19

I did not know how to set up the router and I could not connect to the Internet. At that time, OCCOM's support agents were kind enough to tell me how to respond, and I was able to connect smoothly. I am very pleased with the support of OCCOM.

YI HU

08:30 05 Aug 19

really great customer service, good internet speed

Irene Horan

02:27 09 Aug 19

The best service ever!! Even though my wifi connection was not right at the first place for days, their engineer and web chat staff have given me thorough guides on how to make it right, and finally the Wifi works!!

CHENYANG LI

07:14 10 Aug 19

Very good service with fast response. fixed my NBN network problem in 1 hour. Thanks for the team!!

SHANG GAO

08:00 15 Aug 19

Very nice internet company. Mostly important thing are the internet are super fast and very friendly customers services. Also support Wechat Chinese live services

Phillip Konstantinidis

09:31 15 Aug 19

Service is 1st class very impressed! extremely fast turn around and support is amazing. Thanks again Adam!

Paprika Nehc

04:21 23 Aug 19

Perfect service! No.1 attitude! Because the fiber of the apartment seems to have some problems, the network can not be connected. Daniel very kindly provided inspection services to help me connect to the network until 10 o'clock in the evening. Very friendly, the installation process is very simple, the router is well adjusted. A great company.

fatihah najteah

05:53 23 Aug 19

The best customer service. I had trouble trying to connect to my own modem rather than using theirs. They have been patiently helping me out with it. Thank you very much.

Leon

02:02 28 Aug 19

Had the easiest dealings with OCCOM, Adam from live chat was extremely helpful and patient with our questions, and after ordering, Yuan arrived the next day to assist in helping getting the internet set up, who was very nice and friendly and knowledgeable. Appreciate their efficient and professional service.

T I

07:12 27 Jul 19

I did not know how to set up the router and I could not connect to the Internet. At that time, OCCOM's support agents were kind enough to tell me how to respond, and I was able to connect smoothly. I am very pleased with the support of OCCOM.

Anzg .

11:46 18 Oct 19

Very good, fast, professional and patient service! Even after hours. Highly recommend

Anzg

11:46 18 Oct 19

Very good, fast, professional and patient service! Even after hours. Highly recommend

Zhu Tang

06:08 23 Sep 19

Great service and network speed is fast. Abtain and termiante services are very convenient just through only chat with the support. Rated 5 stars

SylviaaAxuan .

01:16 31 Oct 19

Response really fast and patient！The speed is great for lots of games.

XXX XXX

07:46 08 Nov 19

I had a problem with my speed and the staff immediately jumped in to help me. Very nice and helpful. Thank you. Stan is the man!

Sally

00:21 10 Nov 19

Extremely patient and friendly customer services team for both after hours and live chat. Fast and stable internet. Would definitely recommend. :)

CAO ZIKAI

01:25 28 Nov 19

Great after service, Lost internet connection which is quiet annoying but they help me work it out through router settings by long range assistance.Very helpful

Victor Ng

08:56 11 Dec 19

I had a problem with my speed, call the customer service and they send the staff immediately jumped in to help me. Very nice and helpful. Thank you

Sebastian Soby

03:05 18 Dec 19

Booked my internet connection yesterday and had a really short response time with installation and now we have access. Very good and fast service overall.

Ravi Basnet

00:35 21 Dec 19

Adam helped me a lot and this service is the best in the town. Thank you very much and i am so happy to be with you guys. Merry christmas.

Sebastian Soby

03:05 18 Dec 19

Booked my internet connection yesterday and had a really short response time with installation and now we have access. Very good and fast service overall.

Lkhagvadorj Sangidorj

06:20 16 Jan 20

Absolutely fast internet connection and set up with step to step fix on any problems. Good customer service ! Very nice!

Alejandro Magnorsky

09:50 23 Jan 20

Amazing service. Internet speed is stable and for the right download and upload values. Plus, their support is stellar. Super recommended.

Shayan Zamani

02:03 25 Jan 20

The service is very good, more importantly their customer service. Adam is a gem! He helped me for 1 hour to setup my own modem which was locked! Thank you guys for your service.

gautam bawa

06:46 03 Feb 20

We were facing issues with our connection and as soon as we messaged OCCOM they resolved our issue by promptly calling and then arriving home to fix the issue. Very good service, highly recommend.

Abdullah Al Hamid

07:33 05 Feb 20

Internet connection is awesome! Very good download and upload speeds. Excellent customer service as well. Had an issue with the connection and the support team and the technician (Leo) helped resolved the issue promptly. Would definitely recommend!

gautam bawa

06:46 03 Feb 20

We were facing issues with our connection and as soon as we messaged OCCOM they resolved our issue by promptly calling and then arriving home to fix the issue. Very good service, highly recommend.

Joseph Rana

02:19 17 Mar 20

Great service, quick resolve time, polite and efficient customer service. New to the product so can't say about the long term, but so far, so good. No issues.

Subhra Das

04:03 17 Mar 20

17 Mach 2020: Connection stability is much better now. Hope it stays better :-)Frequent disconnection with Opticom. My first two months experience . Will edit this review if they improve , for now not more than 2 star from me.

Xiao Michelle

09:07 01 Apr 20

Great service great staff. Kindly and patiently helped me sorted out the WiFi problem throughout the day during this heavy period. Awesome communication experience. Highly recommended!!!!

Ian F

05:11 12 Apr 20

Really appreciate the help from OCCOM operators in tackling internet issues. Operators are very efficient in responding my questions, troubleshooting technical issues and having provided helpful solutions. Thank you for your guys good work!

Utah Yu

11:42 29 Apr 20

Cost effective network.Occom is the most professional team I have ever met and the team with the best service. If I have any problems, they will help me solve them. Thank you very much. I will support occm as always and continue to recommend it to my friends.

則卷小雲

15:27 05 Apr 20

One of the staff at OCCOM, his name is Andy Tan. He is remarkable, professional, patient and helpful staff. He was willing to guide me step by step over the phone. He was willing to call me back after his office hours to help me out. Thank you so much for his fabulous assistance that my router is now working perfectly.

王林昊

08:36 30 Apr 20

The best service ever! Customer services are very patient. They reply the message quickly and give solutions soon after questions raising.

wenqi jiang

10:19 19 May 20

Great customer service experience. The staff always reply quickly and answer my questions patiently. I will definitely recommend Occom to my friends.

Return Rider

23:48 20 May 20

OCCOM have been amazing for me in setting up my home network with Mesh Routers. I have amazing speeds. Their communication and assistance via email and the chat function on their website is second to none. Well done guys. A very happy customer here with very fast internet speeds. :-)

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Telstra Velocity Fibre Plan

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