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Your Order Summary
nbn™ Broadband Plan
- -0/mth
-
One-off Cost
Activation Fee -0
Router Fee -0
Monthly Cost
0per month
*Discounted price for 6 months, then 0 /mth ongoing.
Min Charge: 0
Additional one off $300 nbn™ New Development Charge applies if your premises is identified by nbn™ as being within the site boundary of a new development or requiring a VDSL Connection.
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Five-Star Rating Speaks for Itself!
Nekoi Z
21:36 31 Oct 24
I had an issue with my internet suddenly dropping, and Ingrid was a huge help! She was patient, knowledgeable, and quickly got everything back up and running. Really appreciated her clear instructions and friendly attitude.
Samnit Bharti
11:53 29 Oct 24
Shaminder provided outstanding customer service! From the moment we connected, they were attentive, friendly, and fully committed to understanding my needs. Shaminder went above and beyond to ensure all my questions were answered and offered helpful recommendations, making the entire experience smooth and enjoyable. Their professionalism and genuine care for customer satisfaction truly stood out. I highly recommend Shaminder for anyone looking for a top-notch service experience!
William Dritsas
02:04 25 Oct 24
The technical support team member Abhishek was very patient, polite, and helpful. Was determined to resolve my issues which he did efficiently. Highly recommended. 👍👍👍
Racho
05:42 21 Oct 24
Michael D was very helpful and accommodating, he had to call me back twice due to issues with my schedule and I really appreciate his understanding and ability to work with me! He was very informative and thorough, great customer service experience! You can tell he's very well trained! Thank you Michael!
Bienvenue Kavakwa
02:21 14 Oct 24
I want to express my sincere appreciation to Raees for his exceptional help in setting up my internet. He was professional, efficient, and went above and beyond to ensure everything was working perfectly. His expertise and friendly attitude made the process smooth and stress-free. I’m incredibly grateful and wouldn’t hesitate to recommend him to others. Five stars for his outstanding service
craig middleton
11:33 03 Oct 24
Gary was extremely helpful. He was professional, thorough while still be clear and user friendly. He was patient with my lack of tech knowledge and guided me through a complicated process with confidence. I cannot speak highly enough about Gary’s help. We got a great outcome which I appreciated. Thanks Gary
San San Lin
07:04 26 Sep 24
NIKHIL was soooooo patient with me and I was very frustrated when my internet doesn't work but he goes through step-by-step and then sent me images and text to help me and re-set everything with me! Highly recommended very friendly customer service. Thank you Nikhil!
Camille Ladisla
07:54 21 Sep 24
I did relocate our internet as we changed our address and it was a breeze! Shout out to Ayushi for being patient and for that smooth service! Must recommend! 😊
Amaro Garcez
03:34 14 Sep 24
I would like to express my sincere gratitude for the excellent support provided by Rashika R. She was extremely professional and attentive throughout our online interaction. Rashika demonstrated a deep understanding of the issue and showed great patience in addressing all my questions. Her friendly and efficient approach made a significant difference and resolved my problem effectively. I am very appreciative of the exceptional support!
CLARE MAY
23:58 11 Sep 24
I have just taken over a new company lease and have called over 20 companies to connect to the internet. No one could find the address, Micheal was outstanding. He really went above and beyond. He asked me to text him photos of the equipment that was already on site and was able to find our address. Thank you so so much for everything you did.
Frequently Asked Questions About nbn® Plans
- FTTP – Fibre to the premises utilises fibre optic cable to connect your premises directly to nbn® from the nearest node. In order for this connection to work, a utility box will be required to be installed outside of your premises in addition to a connection box which is installed inside the premises. FTTP is the best nbn® connection type of technology which is more consistent in its delivery of ultrafast internet speed. You will need to connect a router into Network Termination Device (NTD) to access Internet service.
- FTTN – Fibre to the Node utilises fibre optic cable to the nearest node to your premises. The signal from the optic fibre cable then travels down through existing copper lines to the primary telephone wall socket. A VDSL 2 compatible modem router is required for this type of connection to work.
- FTTB – Fibre to the Building utilises fibre optic cable all the way to a shared point in the building’s communications room. From there, the connection travels along the existing copper lines to each customer. In order for this type of connection to function a VDSL 2 compatible modem router is required.
- FTTC – Fibre to the Curb is the newest technology available in which it is capable of bringing optic fibre cables almost all the way to your premises. The connection then travels through existing copper cables into the home for quick and stable internet. A nbn® connection device, short for NCD, is then set up within the premises and then connected to the primary telephone wall socket. You will need to connect a router into nbn® NCD to access Internet service.
- HFC – Hybrid Fibre Coaxial is utilised where there is an existing cable network can be used to make the final part of the connection. Similarly, with FTTN and FTTB, fibre optic cable is connected to a nearby node. A coaxial cable is then used to connect to a nbn® device which is installed inside the customer’s premises. You will need to connect a router into nbn® HFC NTD to access Internet service.
For more information on nbn® speeds see here.
Occom provides a variety of different speed tiers for nbn® broadband access. Different broadband plans has different maximum download speeds varying from 12 Megabits per second (Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps and 1000 Mbps. Occom is one of the few best nbn® providers who can provide up to 1000mbps with our rocket plan. Customers are able to choose between these plans depending on their speed preference. Contact us today for professional advice and assistance.
The Network Termination Device (NTD), also known as nbn® connection box is required to be installed to connect to the nbn® network. NBNCo installs the device inside your home which then connects to your Occom WiFi modem.
The nbn connection box takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of nbn™ Fibre to the Premises (FTTP) networks, one NTD can support more than one active internet service. On the day of connection, contact our support team to assure that your connection box is activated and working.
Available appointment windows vary depending on the availability of nbn® technician in your area. Appointment times can either 8am to 12 noon or 1pm to 5pm in the afternoon.
nbn® technician may call you when they are on their way. Please ensure that you are available for the full appointment time slot. Please also ensure:
- the landlord or authorised representative of your account is on site and available to ensure during installing, all the equipment is installed where you want
- the access to all work areas (including any required access permits). This includes all server and communications rooms for your residence/business (if there is any) in order for the installation.
The New Development Charge is a fee implemented in 2016 which charges all connections made in areas that the fibre infrastructure provider (e.g. nbn®) have identified as within the boundary of a new development. The implementation of this fee was a decision was made by the Australian government to shift partial cost of the fibre infrastructure onto “the parties that use or benefit from them”. All service providers will charge this fee on behalf of nbn® when the internet service is activated.
Occom is a top-rated nbn® service provider in Australia, receiving 4.9/5 stars from 1000+ Google reviews. Occom has sufficient bandwidth and smart internet routing to ensure the quality of service we promise. On top of that, Occom has affordable plans in addition to a selection of hand-picked modems from the world’s best brands. Our customer service team will also be glad to help customers who wish to BYO with configuring their own modems. We are proud of our fantastic customer reviews, and strive to provide the services and customer support to meet the highest standards. Get Faster, Get Occom! Faster Responses, Faster Setup, Faster Internet Speeds and Faster Troubleshooting.
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