NBN FAQ


NBN installations:

1. Can I keep my phone number if I switch to the nbn™ network?
Yes. “Number porting” rules will not change with the introduction of the nbn™ network.
To be sure you keep your phone number, ask your service provider to confirm that they will keep your phone number when you transfer your service over to the nbn™ network.
2. What services need to be moved to the nbn™ network?
The rollout of the nbn™ network will involve new technologies and some existing devices may not be compatible with these at all times.
It’s important to check your address to find out when the nbn™ network is coming to you, and talk to your device provider to understand the compatibility of your existing devices with the new network. Your provider can help minimise a break in service as your area is switched to the nbn™ network.
3. How much will a standard fixed line installation cost?
A standard installation of nbn™ Equipment is currently free of charge. Speak to your preferred service provider to see if there are any other charges such as set up or activation fees.
If you’re currently under contract with a provider and want to move to the nbn™ network, ask your service provider if any fees might be payable if you end your contract early.
At the time you arrange your nbn™ service, your service provider might also invite you to purchase or rent a new router to help share your internet service around the different rooms of your home or business.
Remember, nbn doesn’t sell direct to the public, so give your service provider a call to find out more.
4. What speed plan do I need?
When choosing the right plan for your needs, consider the types of activities you’re likely to be using the internet for, as well as how many people and devices (computers, tablets, phones) will be connected to it.
5. Will the installation impact my Foxtel service?
The installation of the external nbn™ utility box (PCD) will not affect any of your telecommunication services including Foxtel.
If you have a pay TV service that uses your current cable connection, your service provider will ensure you stay connected to your pay TV service.
During installation, your chosen service provider should install a splitter to allow both services to run from one wall outlet while ensuring you have minimal interruption to your pay TV service.
6. Do you need access to my unit, when you connect the block of apartments?
Our inspection and installation activities are generally related to common property. If you live in a security building that requires key access, we will organise access via your owners corporation.
We are connecting the nbn™ network to the building and to the outside of each apartment, so we shouldn’t need access to your home. However, if we identify that we need access to your private land as part of the inspection or installation activities, we’ll send you a notice beforehand.

Technology choice program:

1. What do RSPs need to do in order to submit applications (on behalf of a property owner)?
nbn™ Retail Service Providers (RSP) can access the online application form via the nbn™ Technology Choice Program webpage. RSPs are required to obtain and maintain a “Customer Authority” which provides the RSP with the necessary authorisation to act as the authorised representative of the property owner.
RSPs can contact the nbn™ Technology Choice Program project team with any queries by emailing technologychoice@nbnco.com.au.
2. When can I apply for Technology Choice?
The Technology Choice program applies to both individual premises and areas.
Applications for Individual Premises Switch within the fixed line footprint i.e. change from FTTN or FTTB to FTTP can only be made after construction is completed for that area. Applicants who are in a current or planned fixed wireless or satellite area and are aware that nbn has rolled out or is in the process of rolling out in a nearby area can also apply via the online application portal.
For an Area Switch, ideally an application should be made before the rollout of the nbn™ network.
3. What is the nbn™ Technology Choice Program?
The nbn™ Technology Choice Program enables interested individuals, local governments and communities to apply for a change to the nbn™ network infrastructure planned or built in their area.
It provides eligible applicants with an opportunity to select an alternate technology solution to meet their specific broadband needs by paying the incremental cost of that change.
More information on Technology Choice is available here: http://www.nbnco.com.au/connect-home-or-business/technology-choice-program.html
4. How is an nbn™ Area Switch different to an nbn™ Individual Premises Switch?
An nbn™ Area Switch refers to the option to switch an eligible group of premises to an alternative nbn™ technology. Alternatively, an nbn™ Individual Premises Switch refers to the option to switch eligible individual premises to an alternative nbn™ technology.
5. How can a group of premises in a street apply for nbn™ Technology Choice?
If you and your neighbours in a street or cul-de-sac are interested in applying for nbn™ Technology Choice, a single nbn™ Individual Premises Switch application can be submitted as long as the person submitting the online form is an authorised representative with all interested premises owners’ written consent.