Support: 1300 299 999

Moving home page

Let us take the hassle out of RELOCATING YOUR INTERNET, giving you peace of mind on your big day.
To begin, please specify if you’re a new or existing home internet customer.

Existing Customer
New Customer

Follow the 5 easy steps for a smooth move

1. Share your registered contact number to connect.2. Contact the support team to confirm the information accuracy

3. Service activation at your new address

4. Service deactivation at the current address

5. Plug in the modem and play

Terms & Condittions

6. Transferring your existing account

7. Applicable relocation fee

8. A New Development Charge (NDC) fee may apply

Simple steps for a smooth move to a new address

1. Connect with the sales team

2. Check the address eligibility & Select the plan

3. Don’t have hardware? Pick one

4. Provide your personal details with your preferred activation date

5. Pay the first month fee. Plug in the modem and play

Key Points to Remember

1. Billing will start from the activation date

2. Activation fees may apply

3. A New Development Charge (NDC) fee may apply

Step 1: Check Your Address

Let us help you find your perfect plan

Frequently Asked Questions About nbn® Plans

To transfer your nbn internet to a new address, you need to follow the nbn moving checklist.

You firstly need to check the address eligibility to confirm that nbn service is available at your new address. Next is to get in touch with the phone and internet provider to arrange the nbn connection, select a starting date and time for the installation of any nbn equipment (if required) at your new home. Connect with your current ISP to notify them about the disconnection of the service at your current address.
On moving day, you have to leave the nbn supplied equipment at your old address as the old equipment is registered to that specific address and may not work at your new house.
After you move-in, check if the nbn service is working and you can connect to the internet. In case of any issue, contact your ISP.

Yes, If you wish to move your existing service to a new home, make sure you provide:

Your moving date
Your new service address
Your Occom Customer Account Number. This can be found on your activation email

There are some associated steps which you need to follow while moving your broadband to a new home, including:

Getting in touch with the support team of Occom
Service activation at new address
Deactivation of service at current address

The Network Termination Device (NTD), also known as nbn® connection box is required to be installed to connect to the nbn® network. NBNCo installs the device inside your home which then connects to your Occom WiFi modem. The nbn connection box takes the data transmitted from fibre optic cables and converts it to electronic signals that your router can use. In the case of nbn™ Fibre to the Premises (FTTP) networks, one NTD can support more than one active internet service. On the day of connection, contact our support team to assure that your connection box is activated and working.

Available appointment windows vary depending on the availability of nbn® technician in your area. Appointment times can either 8am to 12 noon or 1pm to 5pm in the afternoon. nbn® technician may call you when they are on their way. Please ensure that you are available for the full appointment time slot. Please also ensure:

the landlord or authorised representative of your account is on site and available to ensure during installing, all the equipment is installed where you want
the access to all work areas (including any required access permits). This includes all server and communications rooms for your residence/business (if there is any) in order for the installation.

The New Development Charge is a fee implemented in 2016 which charges all connections made in areas that the fibre infrastructure provider (e.g. nbn®) have identified as within the boundary of a new development. The implementation of this fee was a decision was made by the Australian government to shift partial cost of the fibre infrastructure onto “the parties that use or benefit from them”. All service providers will charge this fee on behalf of nbn® when the internet service is activated.

Occom is a top-rated nbn® service provider in Australia, receiving 4.9/5 stars from 1000+ Google reviews. Occom has sufficient bandwidth and smart internet routing to ensure the quality of service we promise. On top of that, Occom has affordable plans in addition to a selection of hand-picked modems from the world’s best brands. Our customer service team will also be glad to help customers who wish to BYO with configuring their own modems. We are proud of our fantastic customer reviews, and strive to provide the services and customer support to meet the highest standards. Get Faster, Get Occom! Faster Responses, Faster Setup, Faster Internet Speeds and Faster Troubleshooting.