Fast and quality service provided, as we called in the morning and got the technician came for help in the afternoon. Patient staffs help us to solve all the problems. Fantastic experience with Occom~~~
I would like to give 10 STARS!!!!!!! The best customer service I ever experienced in Australia Melbourne for nearly 25 years resident here. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well. No need to compare , OCCOM is just the BEST! WE LOVE YOU!!( Telstra go away)
Great service! 100/100.We just moved in this building under a LBN contract and only have limited Internet Service Provider choices. We tried two prior ISP's and they had really bad customer service, would always pass the blame and took forever to get back to you.After 10 days of no progress and since we were desperate wifi-hungry millenials, we tried for OCCOM. Don't let the Chinese logo scare you! They can cater to a wide market and most switch board operators speak english well. (Had one that didn't but he passed the phone to his colleague). Was almost a smooth installation. Just had a problem with my previous tenant's router and that it was locked to another ISP. But Adam from the live-chat really guided me step-by-step, explaining everything patiently when I was freaking out. He even helped contact LBN after hours since we both found out it was them who was the problem. In the end, our wifi works perfectly find and I have nothing but praise for their efficient customer-oriented service. Shout out to Adam as well.
Service is incredibly patient and helpful. Quality and speed of the service is the best I’ve ever seen by far. The network is also great and price is reasonable. Definitely will recommend to friends in the future
The best customer service I ever experienced in Australia Sydney. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well.
Very excellent communication! I was sucked by the connection for two days and have no time to solve with it cuz no time but their customer service help me very patiently, following up step by step. Very professional and patient.I appreciate that.Thx!!!
First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.
First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.(I am in SE Melbourne)
Internet service is very good. Customer service more than 5 star. I had lots of router problems but customer service staff listed to me very carefully and solved my problem even I was not good at explaining them. Great team and great service. 👍
