Fast and quality service provided, as we called in the morning and got the technician came for help in the afternoon. Patient staffs help us to solve all the problems. Fantastic experience with Occom~~~
I would like to give 10 STARS!!!!!!! The best customer service I ever experienced in Australia Melbourne for nearly 25 years resident here. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well. No need to compare , OCCOM is just the BEST! WE LOVE YOU!!( Telstra go away)
Great service! 100/100.We just moved in this building under a LBN contract and only have limited Internet Service Provider choices. We tried two prior ISP's and they had really bad customer service, would always pass the blame and took forever to get back to you.After 10 days of no progress and since we were desperate wifi-hungry millenials, we tried for OCCOM. Don't let the Chinese logo scare you! They can cater to a wide market and most switch board operators speak english well. (Had one that didn't but he passed the phone to his colleague). Was almost a smooth installation. Just had a problem with my previous tenant's router and that it was locked to another ISP. But Adam from the live-chat really guided me step-by-step, explaining everything patiently when I was freaking out. He even helped contact LBN after hours since we both found out it was them who was the problem. In the end, our wifi works perfectly find and I have nothing but praise for their efficient customer-oriented service. Shout out to Adam as well.
Service is incredibly patient and helpful. Quality and speed of the service is the best I’ve ever seen by far. The network is also great and price is reasonable. Definitely will recommend to friends in the future
The best customer service I ever experienced in Australia Sydney. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well.
Very excellent communication! I was sucked by the connection for two days and have no time to solve with it cuz no time but their customer service help me very patiently, following up step by step. Very professional and patient.I appreciate that.Thx!!!
First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.
First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.(I am in SE Melbourne)
Internet service is very good. Customer service more than 5 star. I had lots of router problems but customer service staff listed to me very carefully and solved my problem even I was not good at explaining them. Great team and great service. 👍
Since I've been living in that apartment, the NbN connection is not working. And I told them, they started focusing on solving my problem instantly. Until the problem was fixed, they have always been very patient and effective. THANKS A LOT FOR OCCOM INTERNET.
A big thankyou to Adam and OCCOM.After 2 weeks of problems with another provider, he was able to arrange our service and have us connected in less than 24 hrs.From his friendly attitude and expert advice he helped us to select the correct modem and guide us through the set up.A huge thanks OCCOM.
Great service. Our router wasn't working on our first day of moving in. We contacted OCCOM and within 2 hours a technician was at our apartment to fix the problem. Couldn't ask for more. Thanks
Best customer service! I was on the search for a new provider as my old one was giving me grief and I notice a live chat and had a little complain about what I was dealing with. Let’s just say they fully fixed the whole issue the same day I talked with them about it. I’m gladly signed up and my net works amazingly well! I look forward to having my net working from here pretty well hassle free. I highly recommend this company! They are just down to earth and quick to fix any issue ASAP.
The service is very good. Customer receptionists are very patient and helpful. When we had trouble setting up the internet, they even sent an engineer helping us. Definitely one of the best internet service we have experienced.
Absolute the best customer service ever! I have connected with OCCOM half a year. The internet connection is great and has no problem so far. Recently I chatted with their team members via wechat and had a few questions regarding to the payment. The staff was very patient and friendly. No need to wait online, your questions were answered in a short time. Would definitely recommend to my friends.
The customer service at Occom has been really helpful and solved the activation issue within reasonable time. The officer Stan was very friendly and efficient. The connection speed seems to be pretty good as well.
It's so amazing that the internet was connected within half day!!! Me and my roommate were waiting another internet company for two weeks and it still couldn't work so we changed this company and the service was brilliant!!! Highly recommend!!!
Very careful and polite. They explain any small things for u one by one. Although I don’t speak Chinese on the phone, we chatted on texting for nearly 2 hours. But they never left my messages, they DID give me solution asap. Their attitude is very professional.
At first I did not know how to set up the router and I could not connect to the Internet. At that time, OCCOM's support agents were kind enough to tell me how to respond, and I was able to connect smoothly. I am very pleased with the support of OCCOM.
I did not know how to set up the router and I could not connect to the Internet. At that time, OCCOM's support agents were kind enough to tell me how to respond, and I was able to connect smoothly. I am very pleased with the support of OCCOM.
The best service ever!! Even though my wifi connection was not right at the first place for days, their engineer and web chat staff have given me thorough guides on how to make it right, and finally the Wifi works!!
Very nice internet company. Mostly important thing are the internet are super fast and very friendly customers services. Also support Wechat Chinese live services
Perfect service! No.1 attitude! Because the fiber of the apartment seems to have some problems, the network can not be connected. Daniel very kindly provided inspection services to help me connect to the network until 10 o'clock in the evening. Very friendly, the installation process is very simple, the router is well adjusted. A great company.
The best customer service. I had trouble trying to connect to my own modem rather than using theirs. They have been patiently helping me out with it. Thank you very much.
Had the easiest dealings with OCCOM, Adam from live chat was extremely helpful and patient with our questions, and after ordering, Yuan arrived the next day to assist in helping getting the internet set up, who was very nice and friendly and knowledgeable. Appreciate their efficient and professional service.
I did not know how to set up the router and I could not connect to the Internet. At that time, OCCOM's support agents were kind enough to tell me how to respond, and I was able to connect smoothly. I am very pleased with the support of OCCOM.
Great after service, Lost internet connection which is quiet annoying but they help me work it out through router settings by long range assistance.Very helpful
Booked my internet connection yesterday and had a really short response time with installation and now we have access. Very good and fast service overall.
Booked my internet connection yesterday and had a really short response time with installation and now we have access. Very good and fast service overall.
The service is very good, more importantly their customer service. Adam is a gem! He helped me for 1 hour to setup my own modem which was locked! Thank you guys for your service.
We were facing issues with our connection and as soon as we messaged OCCOM they resolved our issue by promptly calling and then arriving home to fix the issue. Very good service, highly recommend.
Internet connection is awesome! Very good download and upload speeds. Excellent customer service as well. Had an issue with the connection and the support team and the technician (Leo) helped resolved the issue promptly. Would definitely recommend!
We were facing issues with our connection and as soon as we messaged OCCOM they resolved our issue by promptly calling and then arriving home to fix the issue. Very good service, highly recommend.
Great service, quick resolve time, polite and efficient customer service. New to the product so can't say about the long term, but so far, so good. No issues.
17 Mach 2020: Connection stability is much better now. Hope it stays better :-)Frequent disconnection with Opticom. My first two months experience . Will edit this review if they improve , for now not more than 2 star from me.
Great service great staff. Kindly and patiently helped me sorted out the WiFi problem throughout the day during this heavy period. Awesome communication experience. Highly recommended!!!!
Really appreciate the help from OCCOM operators in tackling internet issues. Operators are very efficient in responding my questions, troubleshooting technical issues and having provided helpful solutions. Thank you for your guys good work!
Cost effective network.Occom is the most professional team I have ever met and the team with the best service. If I have any problems, they will help me solve them. Thank you very much. I will support occm as always and continue to recommend it to my friends.
One of the staff at OCCOM, his name is Andy Tan. He is remarkable, professional, patient and helpful staff. He was willing to guide me step by step over the phone. He was willing to call me back after his office hours to help me out. Thank you so much for his fabulous assistance that my router is now working perfectly.
OCCOM have been amazing for me in setting up my home network with Mesh Routers. I have amazing speeds. Their communication and assistance via email and the chat function on their website is second to none. Well done guys. A very happy customer here with very fast internet speeds. :-)
customer service is absolutely great, help me to setup everything step by step and really patient to solve my problems.5g is fast and stable! Thanks a lot lovely staff !
Very responsible customer service. Only a couple of hours to finalize the network activation. Staffs are working effectively. Very impressive network service. Price is consider, speed is ok.
Fast and quality service provided, as we called in the morning and got the technician came for help in the afternoon. Patient staffs help us to solve all the problems.very good!
Just set up the router and internet today, OCCOM customer service is quite responsive and helpful on the social media, they guided me to finish all the set-up. So far so good, hope it will always be this good, thanks. 谢谢啦！
Super grateful for having OCCOM setting up my NBN home WiFi and Chinese TV box services, even though I’m in Perth WA which is far away from their headquarter in Melbourne. Their WeChat customer service is particularly fast and convenient and works long hours even during evenings and weekends. A big thumb up!
We have been using OCCOM service for two years now. Their customer service is the best! They always reply my message and solve the problem immediately. Internet always stable and fast compared to other companies we used before. Highly recommended!Fabulous experience.Amazing customer service.Great price.
