™ FAQ

  • Can I keep my phone number if I switch to the nbn™ network?

Yes. “Number porting” rules will not change with the introduction of the nbn™ network.

To be sure you keep your phone number, ask your service provider to confirm that they will keep your phone number when you transfer your service over to the nbn™ network.

For more information, visit ACMA’s website for full details of number portability rules.

  • What services need to be moved to the nbn™ network?

The rollout of the nbn™ network will involve new technologies and some existing devices may not be compatible with these at all times.

It’s important to check your address to find out when the nbn™ network is coming to you, and talk to your device provider to understand the compatibility of your existing devices with the new network. Your provider can help minimise a break in service as your area is switched to the nbn™ network.

  • How do I choose the best location for the nbn™ Supplied Equipment?

To prepare for your service over the new nbn™ network being switched on in your area, simply set up your VDSL2 compatible modem using the instructions given by your service provider.

This modem should have been supplied by your service provider or, if you already have a modem, it must be VDSL2 compatible for it to work over the nbn™ network.

  • How much will a standard fixed line installation cost?

A standard installation of  nbn™ Equipment is currently free of charge. Speak to your preferred service provider to see if there are any other charges such as set up or activation fees.

If you’re currently under contract with a provider and want to move to the  nbn™ network, ask your service provider if any fees might be payable if you end your contract early.

At the time you arrange your  nbn™ service, your service provider might also invite you to purchase or rent a new router to help share your internet service around the different rooms of your home or business.

Remember,  nbn doesn’t sell direct to the public, so give OCCOM a call for connection.

  • What speed plan do I need?

When choosing the right plan for your needs, consider the types of activities you’re likely to be using the internet for, as well as how many people and devices (computers, tablets, phones) will be connected to it.

  • Will the installation impact my Foxtel service?

The installation of the external nbn™ utility box (PCD) will not affect any of your telecommunication services including Foxtel.

If you have a pay TV service that uses your current cable connection, your service provider will ensure you stay connected to your pay TV service.

During installation, your chosen service provider should install a splitter to allow both services to run from one wall outlet while ensuring you have minimal interruption to your pay TV service.

  • Can the owner or the tenant reject the installation?

Both the owner and tenant have the right to make an objection in relation to the installation of the nbn. If you have received a letter from  nbn or the nbn construction partner regarding work we plan to do then you can raise your concerns and objections via our construction partner who is managing the nbn™ Connection for your property or with us directly. We will let you know if an objection is raised and that the planned nbn installation will be deferred at this time.

If you are living in a residential building/MDU you will need to ensure your concerns are raised with the owners corporation / body corporate regarding work that is planned on common property.

  • Do you need access to my unit, when you connect the block of apartments?

Our inspection and installation activities are generally related to common property. If you live in a security building that requires key access, we will organise access via your owners corporation.

We are connecting the nbn™ network to the building and to the outside of each apartment, so we shouldn’t need access to your home. However, if we identify that we need access to your private land as part of the inspection or installation activities, we’ll send you a notice beforehand.

  • How do the charging and build processes work with respect to RSPs?

When an RSP applies for an Individual Premises Switch on behalf of a property owner, nbn will consider the RSP as the ordering party, and will contract with and charge the RSP for the Application Fee, Design and Quote Fee and, where the quote is accepted, the Build Cost.

As between nbn and the RSP, the RSP will be liable to nbn for the full Build Cost amount once the relevant Build Quote has been accepted.

Upon accepting a Build Quote, RSPs will be required to pay a non-refundable deposit (equal to 10% of the Build Cost) within 30 days of the RSP receiving nbn’s invoice. Thereafter, the RSP will be invoiced for the balance of the Build Cost (which may be payable by instalments). The RSP must ensure that the full amount specified in each invoice issued by nbn is paid to nbn by the due date.

RSPs will be responsible for obtaining any access to the relevant property and common property required for nbn to complete any work in connection with the Individual Premises Switch. If the RSP does not ensure that nbn can access the relevant property, nbn may not be able to complete the build, and this may result in nbn terminating the Technology Choice Agreement.

  • Can I get an installation for my granny flat as well?

If the granny flat has its own title then it may be eligible for the installation of the external nbn™ utility box (PCD) and the internal nbn™ connection box (NTD).

Generally granny flats are not separate premises and may not be eligible for a separate installation. However it may be possible to provide phone and internet services to the granny flat from the main home connection. Please speak to you preferred phone or internet provider about the options available to you.

This information applies to FTTP (fibre to the premise technology).  The  information relevant to the technology being rolled out to your area will be provided when the nbn™ network is available at your address. Check your address to be notified when you can connect your home or business to the nbn™ network.