Google Rating
4.9 
4.9
ka hei chiu
10:48 24 May 18
Fast and quality service provided, as we called in the morning and got the technician came for help in the afternoon. Patient staffs help us to solve all the problems. Fantastic experience with Occom~~~
Tran Miyoni
04:48 23 Nov 17
I would like to give 10 STARS!!!!!!! The best customer service I ever experienced in Australia Melbourne for nearly 25 years resident here. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well. No need to compare , OCCOM is just the BEST! WE LOVE YOU!!( Telstra go away)
Zoilo Recto
09:39 12 Apr 18
Great service! 100/100.We just moved in this building under a LBN contract and only have limited Internet Service Provider choices. We tried two prior ISP's and they had really bad customer service, would always pass the blame and took forever to get back to you.After 10 days of no progress and since we were desperate wifi-hungry millenials, we tried for OCCOM. Don't let the Chinese logo scare you! They can cater to a wide market and most switch board operators speak english well. (Had one that didn't but he passed the phone to his colleague). Was almost a smooth installation. Just had a problem with my previous tenant's router and that it was locked to another ISP. But Adam from the live-chat really guided me step-by-step, explaining everything patiently when I was freaking out. He even helped contact LBN after hours since we both found out it was them who was the problem. In the end, our wifi works perfectly find and I have nothing but praise for their efficient customer-oriented service. Shout out to Adam as well.
Aaron Zhang
04:14 02 Oct 18
Service is incredibly patient and helpful. Quality and speed of the service is the best I’ve ever seen by far. The network is also great and price is reasonable. Definitely will recommend to friends in the future
Dong Shangwen
01:39 08 Oct 18
The best customer service I ever experienced in Australia Sydney. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well.
Sphinx Cheung
10:30 17 Oct 18
Very excellent communication! I was sucked by the connection for two days and have no time to solve with it cuz no time but their customer service help me very patiently, following up step by step. Very professional and patient.I appreciate that.Thx!!!
林祺洋
01:54 27 Sep 18
very fast and convenient service, much better than the other supplier. I strongly recommend the company.
Natalie Stein
07:20 05 Nov 18
First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.
Natalie Stein
07:21 05 Nov 18
First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.(I am in SE Melbourne)
Preet Bal
06:01 01 Dec 18
Internet service is very good. Customer service more than 5 star. I had lots of router problems but customer service staff listed to me very carefully and solved my problem even I was not good at explaining them. Great team and great service. 👍
cynthia chen
02:33 26 Nov 18
Excellent service. Best team. They help to install the WiFi step by step.
weizhen ren
06:47 06 Dec 18
Good customer service! Very patient and taught me to set up network step by step.
Xuan Xiong
06:26 14 Dec 18
Since I've been living in that apartment, the NbN connection is not working. And I told them, they started focusing on solving my problem instantly. Until the problem was fixed, they have always been very patient and effective. THANKS A LOT FOR OCCOM INTERNET.
Ian Richards
09:13 20 Dec 18
A big thankyou to Adam and OCCOM.After 2 weeks of problems with another provider, he was able to arrange our service and have us connected in less than 24 hrs.From his friendly attitude and expert advice he helped us to select the correct modem and guide us through the set up.A huge thanks OCCOM.
Hl Nguyen
01:04 03 Jan 19
Great service. Our router wasn't working on our first day of moving in. We contacted OCCOM and within 2 hours a technician was at our apartment to fix the problem. Couldn't ask for more. Thanks
DanStar Fella
06:13 03 Jan 19
Best customer service! I was on the search for a new provider as my old one was giving me grief and I notice a live chat and had a little complain about what I was dealing with. Let’s just say they fully fixed the whole issue the same day I talked with them about it. I’m gladly signed up and my net works amazingly well! I look forward to having my net working from here pretty well hassle free. I highly recommend this company! They are just down to earth and quick to fix any issue ASAP.
Hazel L
06:51 08 Jan 19
The service is very good. Customer receptionists are very patient and helpful. When we had trouble setting up the internet, they even sent an engineer helping us. Definitely one of the best internet service we have experienced.
Uni Tsai
13:57 08 Jan 19
Thank Nathan to saved my life ,stay online with me for 4hr until midnight.5 starts service and Big Big Big thank you for you guys.
Jasmine Xiong
06:01 25 Jan 19
Absolute the best customer service ever! I have connected with OCCOM half a year. The internet connection is great and has no problem so far. Recently I chatted with their team members via wechat and had a few questions regarding to the payment. The staff was very patient and friendly. No need to wait online, your questions were answered in a short time. Would definitely recommend to my friends.
Holly Hou
11:58 13 Feb 19
Excellent service！The staff is very patient and helped me solve the connection problem step by step！
Pedro SA
10:24 05 Apr 19
The support is awesome. Chat with them at 9pm and they were very helpful. Really knew what they were talking about and helped me to solve the problem.
Lugui Shen
06:38 12 Apr 19
Great service from support team, they send another model to help fix the speed issue.
ZHONG ZHAOYANG
07:31 18 Apr 19
OCCOM is the best internet service in my used, and they have a very friendly service. I will recommend to my friend.
Patrick G Bday
10:47 26 Apr 19
Spoke to Adam, he was very patient and helpful. Great customer service and should get a raise for all his hard work!.
Kannan Annamalai
08:15 29 Apr 19
The customer service at Occom has been really helpful and solved the activation issue within reasonable time. The officer Stan was very friendly and efficient. The connection speed seems to be pretty good as well.
Ray zhang
01:33 04 May 19
It's so amazing that the internet was connected within half day!!! Me and my roommate were waiting another internet company for two weeks and it still couldn't work so we changed this company and the service was brilliant!!! Highly recommend!!!
Meng Jin
00:56 09 Jun 19
Really great service! No. 00215 service stuff is very patient and professional, Thx!
Louis Fairlie
12:00 14 Jun 19
Excellent service, simple, efficient & clear, 24 hr support is brilliant! Speed options are great too! Thanks Occom!....L
F L
07:31 24 Jun 19
thanks so much for Yuan really appreciated for you help about open a new account!
Jackie Si
06:25 11 Jul 19
Excellent service and Complete online registration very quickly，No. 00215 service stuff is very patient and professional, Thx!
Yuno Carlitos
03:21 12 Jul 19
Very careful and polite. They explain any small things for u one by one. Although I don’t speak Chinese on the phone, we chatted on texting for nearly 2 hours. But they never left my messages, they DID give me solution asap. Their attitude is very professional.
TATSUNORI INOUE
07:01 27 Jul 19
At first I did not know how to set up the router and I could not connect to the Internet. At that time, OCCOM's support agents were kind enough to tell me how to respond, and I was able to connect smoothly. I am very pleased with the support of OCCOM.
T I
07:12 27 Jul 19
I did not know how to set up the router and I could not connect to the Internet. At that time, OCCOM's support agents were kind enough to tell me how to respond, and I was able to connect smoothly. I am very pleased with the support of OCCOM.
Irene Horan
02:27 09 Aug 19
The best service ever!! Even though my wifi connection was not right at the first place for days, their engineer and web chat staff have given me thorough guides on how to make it right, and finally the Wifi works!!
CHENYANG LI
07:14 10 Aug 19
Very good service with fast response. fixed my NBN network problem in 1 hour. Thanks for the team!!
SHANG GAO
08:00 15 Aug 19
Very nice internet company. Mostly important thing are the internet are super fast and very friendly customers services. Also support Wechat Chinese live services
Phillip Konstantinidis
09:31 15 Aug 19
Service is 1st class very impressed! extremely fast turn around and support is amazing. Thanks again Adam!
Paprika Nehc
04:21 23 Aug 19
Perfect service! No.1 attitude! Because the fiber of the apartment seems to have some problems, the network can not be connected. Daniel very kindly provided inspection services to help me connect to the network until 10 o'clock in the evening. Very friendly, the installation process is very simple, the router is well adjusted. A great company.
fatihah najteah
05:53 23 Aug 19
The best customer service. I had trouble trying to connect to my own modem rather than using theirs. They have been patiently helping me out with it. Thank you very much.
Leon
02:02 28 Aug 19
Had the easiest dealings with OCCOM, Adam from live chat was extremely helpful and patient with our questions, and after ordering, Yuan arrived the next day to assist in helping getting the internet set up, who was very nice and friendly and knowledgeable. Appreciate their efficient and professional service.
T I
07:12 27 Jul 19
I did not know how to set up the router and I could not connect to the Internet. At that time, OCCOM's support agents were kind enough to tell me how to respond, and I was able to connect smoothly. I am very pleased with the support of OCCOM.
Anzg .
11:46 18 Oct 19
Very good, fast, professional and patient service! Even after hours. Highly recommend
Anzg
11:46 18 Oct 19
Very good, fast, professional and patient service! Even after hours. Highly recommend
Zhu Tang
06:08 23 Sep 19
Great service and network speed is fast. Abtain and termiante services are very convenient just through only chat with the support. Rated 5 stars
SylviaaAxuan .
01:16 31 Oct 19
Response really fast and patient！The speed is great for lots of games.
XXX XXX
07:46 08 Nov 19
I had a problem with my speed and the staff immediately jumped in to help me. Very nice and helpful. Thank you. Stan is the man!
Sally
00:21 10 Nov 19
Extremely patient and friendly customer services team for both after hours and live chat. Fast and stable internet. Would definitely recommend. :)
CAO ZIKAI
01:25 28 Nov 19
Great after service, Lost internet connection which is quiet annoying but they help me work it out through router settings by long range assistance.Very helpful
Victor Ng
08:56 11 Dec 19
I had a problem with my speed, call the customer service and they send the staff immediately jumped in to help me. Very nice and helpful. Thank you
Sebastian Soby
03:05 18 Dec 19
Booked my internet connection yesterday and had a really short response time with installation and now we have access. Very good and fast service overall.
Ravi Basnet
00:35 21 Dec 19
Adam helped me a lot and this service is the best in the town. Thank you very much and i am so happy to be with you guys. Merry christmas.
Sebastian Soby
03:05 18 Dec 19
Booked my internet connection yesterday and had a really short response time with installation and now we have access. Very good and fast service overall.
Lkhagvadorj Sangidorj
06:20 16 Jan 20
Absolutely fast internet connection and set up with step to step fix on any problems. Good customer service ! Very nice!
Alejandro Magnorsky
09:50 23 Jan 20
Amazing service. Internet speed is stable and for the right download and upload values. Plus, their support is stellar. Super recommended.
Shayan Zamani
02:03 25 Jan 20
The service is very good, more importantly their customer service. Adam is a gem! He helped me for 1 hour to setup my own modem which was locked! Thank you guys for your service.
gautam bawa
06:46 03 Feb 20
We were facing issues with our connection and as soon as we messaged OCCOM they resolved our issue by promptly calling and then arriving home to fix the issue. Very good service, highly recommend.
Abdullah Al Hamid
07:33 05 Feb 20
Internet connection is awesome! Very good download and upload speeds. Excellent customer service as well. Had an issue with the connection and the support team and the technician (Leo) helped resolved the issue promptly. Would definitely recommend!
gautam bawa
06:46 03 Feb 20
We were facing issues with our connection and as soon as we messaged OCCOM they resolved our issue by promptly calling and then arriving home to fix the issue. Very good service, highly recommend.
Joseph Rana
02:19 17 Mar 20
Great service, quick resolve time, polite and efficient customer service. New to the product so can't say about the long term, but so far, so good. No issues.
Subhra Das
04:03 17 Mar 20
17 Mach 2020: Connection stability is much better now. Hope it stays better :-)Frequent disconnection with Opticom. My first two months experience . Will edit this review if they improve , for now not more than 2 star from me.
Xiao Michelle
09:07 01 Apr 20
Great service great staff. Kindly and patiently helped me sorted out the WiFi problem throughout the day during this heavy period. Awesome communication experience. Highly recommended!!!!
Ian F
05:11 12 Apr 20
Really appreciate the help from OCCOM operators in tackling internet issues. Operators are very efficient in responding my questions, troubleshooting technical issues and having provided helpful solutions. Thank you for your guys good work!
Utah Yu
11:42 29 Apr 20
Cost effective network.Occom is the most professional team I have ever met and the team with the best service. If I have any problems, they will help me solve them. Thank you very much. I will support occm as always and continue to recommend it to my friends.
則卷小雲
15:27 05 Apr 20
One of the staff at OCCOM, his name is Andy Tan. He is remarkable, professional, patient and helpful staff. He was willing to guide me step by step over the phone. He was willing to call me back after his office hours to help me out. Thank you so much for his fabulous assistance that my router is now working perfectly.
王林昊
08:36 30 Apr 20
The best service ever! Customer services are very patient. They reply the message quickly and give solutions soon after questions raising.
wenqi jiang
10:19 19 May 20
Great customer service experience. The staff always reply quickly and answer my questions patiently. I will definitely recommend Occom to my friends.
Return Rider
23:48 20 May 20
OCCOM have been amazing for me in setting up my home network with Mesh Routers. I have amazing speeds. Their communication and assistance via email and the chat function on their website is second to none. Well done guys. A very happy customer here with very fast internet speeds. :-)
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