Sales:
1300 299 999
02 8005 3937 03 8609 1565
Google Rating
4.9 
4.9
ka hei chiu
10:48 24 May 18
Fast and quality service provided, as we called in the morning and got the technician came for help in the afternoon. Patient staffs help us to solve all the problems. Fantastic experience with Occom~~~
Tran Miyoni
04:48 23 Nov 17
I would like to give 10 STARS!!!!!!! The best customer service I ever experienced in Australia Melbourne for nearly 25 years resident here. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well. No need to compare , OCCOM is just the BEST! WE LOVE YOU!!( Telstra go away)
Zoilo Recto
09:39 12 Apr 18
Great service! 100/100.We just moved in this building under a LBN contract and only have limited Internet Service Provider choices. We tried two prior ISP's and they had really bad customer service, would always pass the blame and took forever to get back to you.After 10 days of no progress and since we were desperate wifi-hungry millenials, we tried for OCCOM. Don't let the Chinese logo scare you! They can cater to a wide market and most switch board operators speak english well. (Had one that didn't but he passed the phone to his colleague). Was almost a smooth installation. Just had a problem with my previous tenant's router and that it was locked to another ISP. But Adam from the live-chat really guided me step-by-step, explaining everything patiently when I was freaking out. He even helped contact LBN after hours since we both found out it was them who was the problem. In the end, our wifi works perfectly find and I have nothing but praise for their efficient customer-oriented service. Shout out to Adam as well.
Aaron Zhang
04:14 02 Oct 18
Service is incredibly patient and helpful. Quality and speed of the service is the best I’ve ever seen by far. The network is also great and price is reasonable. Definitely will recommend to friends in the future
Dong Shangwen
01:39 08 Oct 18
The best customer service I ever experienced in Australia Sydney. They have the best problem-solving team and also high quality team members who assist you in the fastest and best way they can. Internet is FAST and STABLE as well.
Sphinx Cheung
10:30 17 Oct 18
Very excellent communication! I was sucked by the connection for two days and have no time to solve with it cuz no time but their customer service help me very patiently, following up step by step. Very professional and patient.I appreciate that.Thx!!!
林祺洋
01:54 27 Sep 18
very fast and convenient service, much better than the other supplier. I strongly recommend the company.
Natalie Stein
07:20 05 Nov 18
First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.
Natalie Stein
07:21 05 Nov 18
First experience with NBN (as opposed to cable, ADSL, etc).Was a little unsure but Adam in technical support was so patient with me. Also appreciate that I could communicate with tech support over Facebook messenger and provide pictures of my installation, as opposed to attempting to describe what I was seeing.Definitely happy so far; if the service is always this good then I have no hesitation recommending Occom.(I am in SE Melbourne)
Preet Bal
06:01 01 Dec 18
Internet service is very good. Customer service more than 5 star. I had lots of router problems but customer service staff listed to me very carefully and solved my problem even I was not good at explaining them. Great team and great service. 👍
cynthia chen
02:33 26 Nov 18
Excellent service. Best team. They help to install the WiFi step by step.
weizhen ren
06:47 06 Dec 18
Good customer service! Very patient and taught me to set up network step by step.
Xuan Xiong
06:26 14 Dec 18
Since I've been living in that apartment, the NbN connection is not working. And I told them, they started focusing on solving my problem instantly. Until the problem was fixed, they have always been very patient and effective. THANKS A LOT FOR OCCOM INTERNET.
Ian Richards
09:13 20 Dec 18
A big thankyou to Adam and OCCOM.After 2 weeks of problems with another provider, he was able to arrange our service and have us connected in less than 24 hrs.From his friendly attitude and expert advice he helped us to select the correct modem and guide us through the set up.A huge thanks OCCOM.
Hl Nguyen
01:04 03 Jan 19
Great service. Our router wasn't working on our first day of moving in. We contacted OCCOM and within 2 hours a technician was at our apartment to fix the problem. Couldn't ask for more. Thanks
DanStar Fella
06:13 03 Jan 19
Best customer service! I was on the search for a new provider as my old one was giving me grief and I notice a live chat and had a little complain about what I was dealing with. Let’s just say they fully fixed the whole issue the same day I talked with them about it. I’m gladly signed up and my net works amazingly well! I look forward to having my net working from here pretty well hassle free. I highly recommend this company! They are just down to earth and quick to fix any issue ASAP.
Hazel L
06:51 08 Jan 19
The service is very good. Customer receptionists are very patient and helpful. When we had trouble setting up the internet, they even sent an engineer helping us. Definitely one of the best internet service we have experienced.
Uni Tsai
13:57 08 Jan 19
Thank Nathan to saved my life ,stay online with me for 4hr until midnight.5 starts service and Big Big Big thank you for you guys.
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